LV= Reviews

Name: LV=
Rating: 2.69

2.7 Rating 343 Reviews

42 %

of reviewers recommend LV=

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2.7

Based on 343 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Lee

Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

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“Great service at reasonable prices ,staff very professional. Thanks .”

Helpful Report

Posted 1 year ago

“If I could give a minus score I would. We have not claimed anything from LV previously after quite a number years of having house insurance with them. We had a leak under the floor in our house and the claim started in March 2024 and here we are in July and we are still waiting for things to be finished. We had mould in cupboards and had to throw quite a bit of stuff away. It took them 6 weeks to pump the water out, the health & safety aspect after the water was pumped out (raised boards, wires everywhere etc.) Was not suitable for living. The issues went on and on especially when it came to the contractors Highbury Homes and now loss adjusters Sedgwick. NOBODY is bothered about us incl. The CEO who responded to an email in May with thank you for your email! I could go on and on but DO NOT have your house insurance with this company”

Helpful Report

Posted 1 year ago

“Total cr*p. Online system just simply said they can't insure me! No explanation given. So I phoned them up. Still no explanation. Couldn't help. Just said it was an underwriting refusal, no details available as its all top secret. Never ever happened to me in my life before. What wan*ers. Suspect they are applying some non PC filtering e.g. on age, gender or race so aren't prepared to give details. Shan't be wasting my time with them ever again.”

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Posted 1 year ago

“Aspire has excellent ACT TEAM, Gretchen, Emad and Dr Sheward are professional knowledgeable and exceptional in their field of expertise! Great support Team!”

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Posted 1 year ago

“Absolute scam artists, they wont honour any claims and will accuse you of lying. They will re-write the entire policy and twist it to mean something different to avoid paying you a single penny. DO NOT USE THEM, THEIR INSURANCE IS WORTHLESS.”

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Posted 1 year ago

“First call..not so good..second better..third hilarious..what a lovely person to deal with my renewal..made me laugh..great guy ..Kia..need to keep him..”

Helpful Report

Posted 1 year ago

“I became the victim of an insurance scam at Liverpool Victoria when someone made a claim against my insurer - but I have never had an incident with the claimant. Thanks to the neglect of the claims department, I have lost my NCB discount worth over 20 years. Reference number: 500-01-071218”

Helpful Report

Posted 1 year ago

“Poor representation of my case. Collision with bus on narrow road with dashcam footage to support my case. Bus over white line and did not slow. I had almost stopped and was always on my side of the white line when bus hit me. No roadside signs to warn of narrow point. LV just forced me to accept 50:50 liability and did not challenge bus company - Stagecoach. I felt really let down. Then they sent the renewal increasing by over 75% and that was before reducing my NCB from 9 to 4 years. Went elsewhere, disgusted.”

Helpful Report

Posted 1 year ago

“I have been a happy LV customer up until this year whenever one of my car insurance policies nearly doubled in price. Then today I phoned up to cancel my home insurance renewal because it has also nearly doubled. They didn't even ask why I was cancelling.”

Helpful Report

Posted 1 year ago

“Website states 3-5 days for life insurances to be processed after they have paperwork. They've had paperwork since beginning of March, now nearly July and they are the only company we are still waiting for, solicitors said it's always this company they are waiting for so would advise not using them. I personally won't ever give them my business now.”

Helpful Report

Posted 1 year ago

“Reported accidental damage caused by ceiling collapse.Reported on 2nd June 2024.Have had visits from contractors to come and look but no constructive action.Meanwhile both bathroom and shower out of action. Ceiling covered in plastic sheet as the dust will aggravate my COPD.No appointed named person to speak to a difference each time and no progress.I am 73 years of age so personal hygiene is prime.”

Helpful Report

Posted 1 year ago

“I phoned for a quote, "operator commented who buys a ten year old car" maybe I am touchy but I never insured with them again. Kevin R”

Helpful Report

Posted 1 year ago

“No loyalty no morals just extremely greedy doubled my home insurance for no reason”

Helpful Report

Posted 1 year ago

“55% increase, you are a disgrace, saved £700 with new insurance co”

Helpful Report

Posted 1 year ago

“Renewal premium a 90 percent increase - no claims- what a joke. New policy with AA and £200 cheaper. Do not touch LV with a barge pole. Goodbye LV for ever”

Helpful Report

Posted 1 year ago

“I requested a work-related ADHD assessment, which resulted in no diagnosis. Despite an NHS doctor confirming that ADHD is not a mental disorder, the insurer is claiming it triggers their mental disorder exclusion. To make matters worse, I don't even have ADHD. All this happened when I needed their support the most, while my 5-year-old was undergoing chemotherapy. It's astonishing how underhanded their actions have been, especially considering that many members of their board are solicitors, which makes the ombudsman hesitant to challenge them.”

Helpful Report

Posted 1 year ago

“Happy You must be joking..Tyler Harp is A Excellent Solicitor It is LV at Fault..Ready to fill form in for Court..and I read you will have to pay Solicitors/Court Fees..Then get Mr/Mrs Hebditch 3 Measham Close Ferring West Sussex To pay you The Amount.. You Sort it out not me I am A 87yr old Pensioner.it is your job to do this..House On Wheels on Neighbours Driveway Breach of Covenent on my Deeds”

Helpful Report

Posted 1 year ago

“Did a quote put all correct details in me and partner, came back declined, tried again with just me still declined, hmm I suspect I'm black listed for ever purchasing insurance from LV for a claim over 14 years ago!”

Helpful Report

Posted 1 year ago

“Received my car insurance renewal quote, a price hike of 40%. Same car, no accidents, no changes. No explanation.... Went elsewhere, funny thing happened the quote was actually cheaper then LVs previous years.!!!!!!! Crooks, liars, don't believe them...”

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Posted 1 year ago

“Biggest crooks ever”

Helpful Report

Posted 1 year ago

LV= is rated 2.7 based on 343 reviews