LV= Reviews

Name: LV=
Rating: 2.68

2.7 Rating 345 Reviews

42 %

of reviewers recommend LV=

Company Reviews

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2.7

Based on 345 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to aproved repairer motofix then the problem s started .van went in 3times still not right and needs a £4300 rectification job doing and this outfit offered me £1500”

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Posted 8 years ago

Hello Darren, I'd like to look into the details of this for you. If you would like please can you email your policy information to LVCares@LV.com and I will reply directly. Kind regards, Rob.

Posted 8 years ago

“Take your money for policy then try to do a cheap job on repairs”

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Posted 8 years ago

“Disgusting company”

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Posted 8 years ago

“How crazy is this.... Paid for initial payment for car insurance then payment confirmed has not gone through only to find LV have taken payment 4 times and no insurance commenced. They have rejected the payments which are now in limbo and we are stuck without insurance. All because the bank address is different to car insurance address. No money left and no car to get to work along with an overdrawn bank account. Rang them to say nothing they can do”

Helpful Report

Posted 8 years ago

Hi Mike, thanks for your review. I'm sorry to read you had a bad experience, if you would like to email us more details to LVcares@LV.com we will look into this for you. Regards, Alan

Posted 8 years ago

“The LV Card Payment System Sucks! I Got a quote through Compare the Market and LV came out best. Followed through to LV purchase the insurance, completed the required steps on their website. Made a deposit payment using a NatWest debit card for £219 the screen said payment was completed. Pressed the Exit button to be taken back to the 'Pay a Deposit' screen on LV! LV had failed to record the deposit payment, but the funds had left our bank account - we even have the Auth Code for the transaction! Tried calling LV customer support - they cannot find the record of the payment (chocolate fireguards come to mind!). Now we are stuck! No Insurance; No funds in the bank to buy anywhere else! No doubt this will take days to sort!!!! LV = Not Recommended!”

Helpful Report

Posted 8 years ago

Good morning Mr Hewitt, thank you for sharing your review and i'm sorry to read about your experience. If you can send more details to LVCares@LV.com quoting Ref: RC001 we can look into this for you. Regards, Alan

Posted 8 years ago

“istakes. My job is to help people. You should be ashamed of yourself at LV.”

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Posted 8 years ago

“I'm not happy with this lv car insurance atall! Booked recently to cover my father who has recently lost his parntner, told to send some documents and it's an apsolute bloody joke tell you to do this do that you do it still get no where I will be looking at cancelling it tomorrow had enough!!!!”

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Posted 9 years ago

“Very rude and aggressive customer service to my elderly mother. Threatened over the phone and made to pay £12.50 to have her husbands name removed from their policy as he no longer wishes to drive. She was told she would not be covered even though she had 3 weeks left on her policy!!! Unbelievable!”

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Posted 9 years ago

“Today I had to ammend my policy to purchase a new car. The documents were e-mailed promptly but showed as 0 bytes in size and could not be opened. 2 addition e-mails and 3 phone calls did nothing but confirm no one could help me. I am a long term customer of more than 5 years with maximum no claims feeling very frustrated and undervalued as a customer. Roll on June when policy ends and I go elsewhere. If this is your customer service at this level I am feeling very lucky I have never had to claim”

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Posted 9 years ago

“My policy was meant to renew automatically, the policy did not review which meant I was uninsured, they accepted it was their fault. Not happy with the service I got on the phone, the policy went up and had nothing off them to say sorry. I could of got pulled over or anything whilst I thought I was insured but with LV'S terrible service I wasn't! Won't ever be going with them to insure my car again!”

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Posted 9 years ago

“Britannia 'rescue', with an average rescue time of 44 minutes. What a load of rubbish they tell us. My son was left stranded from 6.45 am until after 9, almost two and half hours before he was picked up. This was not a large vehicle requiring specialist recovery, just a small 125cc motorcycle that could fit into the back of a small van. Nor was it in the wilderness, nor was it in the middle of a busy city in rush hour. Hadleigh, less than ten miles from Ipswich with a population of 135,000 people. The excuse, the contractor was busy on another job. Does a national breakdown company only have one breakdown contractor in a town of this size? I recommended this service to my son after being a member for years, now it has changed. I shall be looking elsewhere myself because this is not the same company that I knew of as the best rescue service available. Not just poor, not just bad, this is appalling service, they are very efficient when they take your subscriptions but not so efficient to provide the service they brag about.”

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Posted 10 years ago

Hi David, thanks for sharing your review. We're sorry to read of your disappointment with our service and would like the opportunity to look into what went wrong. If could could email us your details to LVCares@LV.com we'll make some enquiries. Regards. Nick

Posted 10 years ago

LV= is rated 2.7 based on 345 reviews