LV= Reviews

Name: LV=
Rating: 2.92

2.9 Rating 288 Reviews

49 %

of reviewers recommend LV=

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2.9

Based on 288 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their recovery agent did loads of damage to my car and LV are trying every trick in the book to weezle out of paying up.”

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Posted 5 years ago

“Really bad! LV customer hit my car, company repair this promising to pay for each day of not having car at rate £61 per day, after 15 days car returned. Now the company refuse to pay a daily rate for 15 days. Truly disgusting service and disgusting handler (who’s name they asked me to remove). If you don't want to be ripped of by them really recommend staying away from them! Next time if they offer you money instead Courtensy car go for car bunch of scammers. I’ll take this case to court and keep detail updated with time. We should fight with company’s braking our LAW! It’s here for a reason and not subject to interpretation! Bare in mind I actually do consider suing LV customer who hit my car so she can deal with them recovering loses directly! Chance I do recommend stay away from LV!”

Helpful Report

Posted 5 years ago

“Beyond hopeless, every request had to be made at least 4 times at which time I gave up and paid a cancellation fee to go with another provider. request for proof of no claims has been ignored. The only efficient part of their process is taking money from my bank account.”

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Posted 5 years ago

“Dreadful Service. After being with this company for eight years they decided that their system couldn't recognise my address and that they couldn't insure me even though they had already taken my money. Dreadful service, avoid this company.”

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Posted 5 years ago

“I have never endured a motor insurance company making such a big mess of my policy in my entire life - and I've been driving for 30 years. This resulted in my having no car insurance and finding out purely by chance. Lucky I did find out, or my car would have ended up impounded. Once I complained, the responses didn't answer my questions - and their final letter to me was an absolute nonsense, which contradicted itself. So I have never fully understood what has gone wrong and had to insure elsewhere. If I could give LV no stars, I would.”

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Posted 5 years ago

“I have been a customer for 20years with LV I lost a gold bracelet put in a claim, no problem paid out, then on renew a shock a huge hike in my previous premium and no apology just a completely disappointing answer, well you made a claim so it’s now increased!!!! So bye bye LV hello NFU mutual who give a loyalty bonus avoid LV, I will be informing Which Magazine regarding this.”

Helpful Report

Posted 5 years ago

“PLEASE never use LV health insurance. They are the worst company I have ever dealt with. I had a mobility condition that left me in a wheel chair at 37 weeks pregnant. I’ve since had the baby and unable to return to work and LV is refusing to pay out.”

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Posted 5 years ago

“to expensive run by total clowns”

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Posted 5 years ago

“Absolutely appalling service. On two separate occasions they have made huge errors which have been at my expense, despite me thoroughly going through the policies with them. To further add to this, of the policies my parents have with them they are paying an extortionate amount, when places such as direct line have the same cover for far less (plus my friends who use them say their service is great). Overall, it’s a premium broker with a lot of incompetent workers.”

Helpful Report

Posted 5 years ago

“Iv been with LV for six years or so, and agree what other people have said which is you don’t know how good they are till you need to make a claim! I found them so unhelpful and incompetent after making a claim (a women went over a red light crashing into the side of our car ) and we have had to do all the phoning and chasing up it is still ongoing from February with no end in sight. I also cancelled my insurance by telephone and kept getting letters saying my direct debit hadn’t been paid ,when I phoned them I was told they had no trace of the call and basically I was Lying and still owed them 92 pounds . I would never use this company again !!”

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Posted 5 years ago

“Would not pay out for a that got stolen while on holiday keep away what a joke still fighting. Them”

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Posted 5 years ago

“I wouldn't even give LV 1 star but considering there isn't a minus star I can only give 1 star. One of LVs drivers drove into me back in October he was clearly at fault over taking a parked car that was on his side of the road when he saw me coming or at least he should have when he drove straight into front of me. It took LV 5 months before they even wrote to my insurance company stating they had photo evidence that showed I was at fault when the picture actually showed thier driver over my white line so they kept hold of this photo evidence for 4 months without informing my insurance company. It then took them a further 2 weeks after my insurance company sent the photo back saying it proved thier driver to be at fault and not me before admitting thier driver was at fault. After a further 2 weeks I have had to keep chasing LV for the money from car at the vauled amount and finally been told the cheque will be with me with in 3 to 5 working days. On top of this they have not once in 6 months now responded to my lawyers for the compensation for my injuries caused in this crash by thier dangerous driver. Its looking very likely that my lawyers are going to be taking LV to court for not replying to my lawyers within the allowed time scales. LV APPEAR TO WANT TO TAKE YOUR MONEY BUT NOT ACTUALLY PAYOUT WHEN THERE IS A CLAIM AGAINST THEM.”

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Posted 6 years ago

“Purchased insurance with a perceived reputable company. the moment of truth only ever comes with the claims process. Simply appalling, I still have a boarded up window 7 days later, locks that aren’t for for purpose. No proactive contact , very poor service levels and when you do get to speak to someone they have very little service skills and take no ownership or accountability. On the converse my motor insurance company are outstanding...I was broken into house trashed and car stolen. Home claim dreadful, car insurance outstanding”

Helpful Report

Posted 6 years ago

“I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for an update everytime you speak to someone all very rude staff funny how the sales team are very polite and very helpful. But the claims team soo rude and just money grabbing and treat us like criminals I would 100% stay away from this company people it has caused us soo much stress I have another policy on my car with them cannot wait for that to end and I will be finished with them as they are absolutely appalling. They “tried their luck” as one of the staff said to us to try and get the police report for free over the phone because the did not want to pay for the police report so I need to wait so they can try and be cheap and break the law without getting our signatures for data protection disgusting”

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Posted 6 years ago

“Oh my goodness. Ive just read the very bad reviews and I am glad my car insurance policy with LV did not go through just now. I was about to pay for the Policy on a monthly basis, however my address with the bank did not match theirs.....because my bank details had the county included in my address but LV's details of my address did not. The only option was to pay for the year. Bye-bye LV!!!!”

Helpful Report

Posted 6 years ago

“I am 62 years old and have been licensed to drive cars and motorbikes since I was 18. Apart from the occasional speeding fine and one accident (a car drove into the back of me), I have never been in trouble with the police or had any problems with insurance in 44 years of driving. This came to an end in January 2018. On the way home on the M3 one night I was stopped by a police car and, sitting in the back, the officer told me I was driving without insurance. I was stunned. I buy my insurance normally every year and I remembered purchasing a policy from LV. I checked my emails and, sure enough, there was an email from LV confirming the policy starting at the correct date. The policeman was very kind and said there had obviously been an administrative error somewhere and, because he couldn't check the details with LV at that time, issued me with a HO/RT 1 form requesting me to present my documents at the local police station. He also let me drive my car home. The following day I called Liverpool and Victoria. After the usual delays, I was put through to a lady who told me my policy had been cancelled for non-payment. Why? I asked, I told her that the first payment had gone through correctly when the policy started and she said, yes, but the second one didn't. I asked her why I hadn't been told about the problem and it turned out the address on the policy was slightly wrong. (36 instead of 33) She said this meant the bank didn't recognise the address as being connected to my card and that their warning letters went to the wrong address. I was stunned; the policy was bought online through Compare the Market and the policy documents were all sent by email. When I asked why they didn't use email to warn me of the problem, she said it was not how they did things. (Their marketing department didn't have the same problem - I had a mass of marketing material sent to me by email.) I have now received confirmation that I am being fined £300 and will receive six points on my licence. LV have refused to issue an indemnity document, saying that I have should have checked the address in the letter that accompanied the policy document. The resultant effect of this shambles will cost me thousands of pounds in additional premium and it seems there's nothing I can do about it. Nightmare from start to finish.”

Helpful Report

Posted 6 years ago

“I was insured with LV for four years no problem until a woman drove into my car , and I wanted my car repaired . The car is worth about £2000 the repair is £350 but they said they would write the car off !!!! I had full no claims comprehensive insurance , total waste of space . Like many other peoples experiences they don"y like paying out !!! Avoid at all costs !!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“due to being given incorrect information by phone when speaking to lv operators i have now bean telling lies to other insurance companys trying to get a new quote disgusted and ashamed i have been put in this position”

Helpful Report

Posted 6 years ago

“very quick to get your money very poor advice given over the phone a lot of staff training might help arrogant staff”

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Posted 6 years ago

“Waste of money, useless company. Was paying for 3 years to be insured in case something happens, had an accident at work hurt my lower back. Now they say they wont pay as I had some pain in my neck in the past which is not related to my lower back problem however they say it affects policy and can't claim anything on my back. So being out of work left without finacial help. LV was happy to take mothly payments but when it came to pay back when you need it they will find a paragraph not to do that. Big dissapointment. Avoid this company”

Helpful Report

Posted 6 years ago

LV= is rated 2.9 based on 288 reviews