Name: LV=
Rating: 2.67

“I didn’t really have a problem until I had to contact them, I cancelled a policy mid-term and they gave me a small refund, however when they told me they will refund me I told them the account I paid them with was closed so I wouldn’t receive it. Any normal person would probably try to get the refund to me some other way (cheque) Not LV they told me they must send it to my closed account even though I cannot access it and it will only bounce back to them. This meant I had to call my bank to find the payment, so I called the bank unfortunately they couldn’t help over the phone, so I had to go into my branch who then said LV are making things hard and all they could do is bounce it back to them. I called LV who told me it will now take 2 weeks to bounce back. Then they told me I need to call every day for two weeks to check its back with them. It takes 20 mins to get through to them and when you speak to someone they are quite awful. Now they insisted on this because of money laundering regulations, the refund is £130 it is a joke they said they must do this?? Now I have checked the regulation and it recommends taking extra care refunding people however it only applies to high sums. And high-risk transactions say I wanted the refund into a bank in Africa or Columbia. LV have zero common sense I would never recommend them their customer service is very poor. If they can get out of helping you, they will, and they tend to talk over you on the phone very rude.”

Helpful Report

Posted 7 years ago

Hi , we're sorry to read of your experience. If you'd like us to look into this for you, please can you email us your details to LVCares@LV.com. Regards, Nick

Posted 7 years ago

“Avoid. Useless thieving insurance provider”

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Posted 7 years ago

“Bad Insurance, don't worth it at all..... I have waited two months for the final answer of the claim (flight cancellation + flight delay). Clear evidence available but LV did not want to the full responsability. Really not acceptable, I would definitely not recommend it.....”

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Posted 7 years ago

“Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.”

Helpful Report

Posted 7 years ago

“Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.”

Helpful Report

Posted 7 years ago

“Used there approved garage motofix Exeter. Low hourly rates which they agree to =low quality job . 12 garage s later not one will quote to rectify my van . Avoid lv and motofix at all costs”

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Posted 7 years ago

“Tried to make a claim for rain damage during some *VERY* heavy rain I was told that because their records showed it hadn't rained "enough" during that day, that they wouldn't honor my claim, even though the torrential downpour made local news! Another disgraceful company that will always do their best to avoid paying out The lady answering the claims call was also exceptionally rude and patronizing. AVOID”

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Posted 7 years ago

““I have been with lv for decades , with multiply products and a loyal customer but becided to switch after the following Last year I forgot to renew my house insurance with lV and then contacted lv to see if I could renew but luckily it was late and then found out that the new quote was a lot less then then renewal price, as I was considered a new customer. This month I found I could get my car insurance from Churchill and save £160.00 . So much for loyalty. I will be looking to move my other products. you only seem to allow people to review after buying your products by a invitation link to reevoo; and do not seem to allow customers/clients leaving LV to give reviews as why they are leaving? Why not have reevoo also sending invitations to ask why your customers/clients have left and showing this on your site?”

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Posted 7 years ago

“My wife was recently hit from behing in traffic while waiting in a queue at a roundabout! she is insured with LV for fully comprehensive and so was the person who ran into her! HOWEVER! it has been more than a week now since the accident and although she has a hire car from enterprise car hire she has not had any plans to repair carried out by LV and they are saying that due to her car being T reg it is not woth repairing anyway?? WELL LV it is worth it to my wife and she wants it put back as it was before it was hit!! NO chassis damage was done only panels/bplastic bumper etc how come they take her money for insurance cover then say its not worth repairing when damaged?? this conpany has the worst customer relations I have ever encountered and will NEVER use them again EVER.”

Helpful Report

Posted 7 years ago

Dear Mr Summers, we’re sorry to read of your wife’s disappointment with our claims team. If you’d like us to look further into the matter, please could you ask your wife to email us her details to LVCares@LV.com. Thank you. Nick

Posted 7 years ago

“My neighbors car rolled down his drive mounted the curb opposite and hit my brick wall. I have been in discussion for some time with a so called manager who wouldn’t accept the three quotes I provided at there request. The lady in question only offered half the amount needed to replace my wall with like for like. At no point was her offer backed up with any legitimate knowledge of prices. Eventually I was offered a price that was nearer to what is the lowest priced quote. I was sent a price list which isn’t correct for individual items. This didn’t allow for delivery. Price of skip was also incorrect. This has been ongoing since the third week in July. Lv are a nightmare. Thankfully they aren’t my insurance company.”

Helpful Report

Posted 7 years ago

We’re sorry to read of your issues with the management of your claim. If you’d like us to look further into the matter, please email us your details to LVCares@LV.com. Thank you. Nick

Posted 7 years ago

“Their recovery agent did loads of damage to my car and LV are trying every trick in the book to weezle out of paying up.”

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Posted 7 years ago

“Really bad! LV customer hit my car, company repair this promising to pay for each day of not having car at rate £61 per day, after 15 days car returned. Now the company refuse to pay a daily rate for 15 days. Truly disgusting service and disgusting handler (who’s name they asked me to remove). If you don't want to be ripped of by them really recommend staying away from them! Next time if they offer you money instead Courtensy car go for car bunch of scammers. I’ll take this case to court and keep detail updated with time. We should fight with company’s braking our LAW! It’s here for a reason and not subject to interpretation! Bare in mind I actually do consider suing LV customer who hit my car so she can deal with them recovering loses directly! Chance I do recommend stay away from LV!”

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Posted 7 years ago

“Beyond hopeless, every request had to be made at least 4 times at which time I gave up and paid a cancellation fee to go with another provider. request for proof of no claims has been ignored. The only efficient part of their process is taking money from my bank account.”

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Posted 7 years ago

“Dreadful Service. After being with this company for eight years they decided that their system couldn't recognise my address and that they couldn't insure me even though they had already taken my money. Dreadful service, avoid this company.”

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Posted 7 years ago

“I have never endured a motor insurance company making such a big mess of my policy in my entire life - and I've been driving for 30 years. This resulted in my having no car insurance and finding out purely by chance. Lucky I did find out, or my car would have ended up impounded. Once I complained, the responses didn't answer my questions - and their final letter to me was an absolute nonsense, which contradicted itself. So I have never fully understood what has gone wrong and had to insure elsewhere. If I could give LV no stars, I would.”

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Posted 7 years ago

“I have been a customer for 20years with LV I lost a gold bracelet put in a claim, no problem paid out, then on renew a shock a huge hike in my previous premium and no apology just a completely disappointing answer, well you made a claim so it’s now increased!!!! So bye bye LV hello NFU mutual who give a loyalty bonus avoid LV, I will be informing Which Magazine regarding this.”

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Posted 7 years ago

“PLEASE never use LV health insurance. They are the worst company I have ever dealt with. I had a mobility condition that left me in a wheel chair at 37 weeks pregnant. I’ve since had the baby and unable to return to work and LV is refusing to pay out.”

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Posted 7 years ago

“to expensive run by total clowns”

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Posted 7 years ago

“Absolutely appalling service. On two separate occasions they have made huge errors which have been at my expense, despite me thoroughly going through the policies with them. To further add to this, of the policies my parents have with them they are paying an extortionate amount, when places such as direct line have the same cover for far less (plus my friends who use them say their service is great). Overall, it’s a premium broker with a lot of incompetent workers.”

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Posted 7 years ago

“Iv been with LV for six years or so, and agree what other people have said which is you don’t know how good they are till you need to make a claim! I found them so unhelpful and incompetent after making a claim (a women went over a red light crashing into the side of our car ) and we have had to do all the phoning and chasing up it is still ongoing from February with no end in sight. I also cancelled my insurance by telephone and kept getting letters saying my direct debit hadn’t been paid ,when I phoned them I was told they had no trace of the call and basically I was Lying and still owed them 92 pounds . I would never use this company again !!”

Helpful Report

Posted 7 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

LV= Reviews

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