LV= Reviews

Name: LV=
Rating: 2.68

2.7 Rating 345 Reviews

42 %

of reviewers recommend LV=

Company Reviews

Questions

Metrics

2.7

Based on 345 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Email:

nick.joy@lv.co.uk

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Lee

Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had a non fault accident-lv were excellent in sorting out my claim”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Competitive pricing both for car and other products hence now two cars and the house all with LV.”

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(Car Insurance) - Posted 10 years ago

“very pleased with their dealings with me, and very reasonable price, will renew with them again if the price is the same.”

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(Car Insurance) - Posted 10 years ago

“Britannia 'rescue', with an average rescue time of 44 minutes. What a load of rubbish they tell us. My son was left stranded from 6.45 am until after 9, almost two and half hours before he was picked up. This was not a large vehicle requiring specialist recovery, just a small 125cc motorcycle that could fit into the back of a small van. Nor was it in the wilderness, nor was it in the middle of a busy city in rush hour. Hadleigh, less than ten miles from Ipswich with a population of 135,000 people. The excuse, the contractor was busy on another job. Does a national breakdown company only have one breakdown contractor in a town of this size? I recommended this service to my son after being a member for years, now it has changed. I shall be looking elsewhere myself because this is not the same company that I knew of as the best rescue service available. Not just poor, not just bad, this is appalling service, they are very efficient when they take your subscriptions but not so efficient to provide the service they brag about.”

Helpful Report

Posted 10 years ago

Hi David, thanks for sharing your review. We're sorry to read of your disappointment with our service and would like the opportunity to look into what went wrong. If could could email us your details to LVCares@LV.com we'll make some enquiries. Regards. Nick

Posted 10 years ago

“Seems a pity you have to get a quote on line and then compare it with your renewal letter.after ringing up you have always negotiated the price down but I'd be happier to get the cheaper price at first. I should then feel like a valued customer",”

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(Home Insurance) - Posted 10 years ago

“Excellent provider”

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(Car Insurance) - Posted 10 years ago

“Very welcoming and clear good service”

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(Car Insurance) - Posted 10 years ago

“Got the details thru quickly by email, can't really comment further”

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(Car Insurance) - Posted 10 years ago

“Go with someone else.”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi James. Thanks for sharing your review. We're sorry to read your comments and if you'd like to discuss any aspects of our service, please email us your details to LVCares@LV.com and we'll look into this for you. Regards. Nick

Posted 10 years ago

“very good concise service”

Helpful Report

(Car Insurance) - Posted 10 years ago

“If I have a complaint it would be that there is always some considerable difference between what is stated as the premium on a website (comparison site) and what you quote over the telephone. .”

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(Car Insurance) - Posted 10 years ago

“last year was verry goo0d.”

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(Car Insurance) - Posted 10 years ago

“Nearly 12 months after filing a no fault claim they are only now pursuing the case in court. It took numerous calls and emails to request they take action. Will not use LV again.”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hi, we're sorry to read your review. If you'd like us to look into your claim for you, please email us your details to LVCares@LV.com. Regards. Nick

Posted 10 years ago

“I found it very easy to communicate and easy to understand when purchasing policy,no problems at all.”

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(Car Insurance) - Posted 10 years ago

“completely satisfied with the service.”

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(Car Insurance) - Posted 10 years ago

“A good price insurance hope it will still be cheap this year .”

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(Car Insurance) - Posted 10 years ago

“hav'.e no complaints what so ever aboat my insurance would insure again if it is the wright price.”

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(Car Insurance) - Posted 10 years ago

“The claim was dealt with quickly and fairly ..”

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(Car Insurance) - Posted 10 years ago

“always found your company helpful. Have been with you over 10 years.”

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(Car Insurance) - Posted 10 years ago

“Very helpful when changing vehicles and no extra charge to do so, all in all no complaints what so ever.”

Helpful Report

(Car Insurance) - Posted 10 years ago

LV= is rated 2.7 based on 345 reviews