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LV= Reviews

2.9 Rating 284 Reviews

49 %

of reviewers recommend LV=

Company Reviews

2.9

Based on 284 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Email:

nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reported an accident and within 30 minutes everything was sorted. Third parties car was repaired with 36 hours. Collecting mine within a week. Thats what I call an excellent service. Even spoke to an extremely polite and helpful advisor. Very impressed, as are all my friends.”

Posted 6 years ago

“Great until you need to make a claim, GET EVERYTHING IN WRITING They have been consistently competitive on price, so I have used them for many years, but then I came to make a no-fault claim. Another driver drove into my car whilst it was parked. Initially the service was fast and efficient to establish it was uneconomical to repair my car and I was not at fault. Despite several requests I have at no point received any written/ email correspondence form my claim handler. He clearly preferred to do everything over the phone. This may not have been a problem until the payment they processed for me was only two thirds of the agreed sum. All knowledge of the previously promised sum was denied. I have asked for recordings of all telephone conversations. They say that calls form the engineers (who give you the initial offer of compensation ) are not recorded. However I had mentioned the amount on calls I had made to the admin team (which are recorded) and these calls have not yet been made available to me. This will be going to the financial ombudsman”

Posted 6 years ago

“Great until you need to make a claim, GET EVERYTHING IN WRITING They have been consistently competitive on price, so I have used them for many years, but then I came to make a no-fault claim. Another driver drove into my car whilst it was parked. Initially the service was fast and efficient to establish it was uneconomical to repair my car and I was not at fault. Despite several requests I have at no point received any written/ email correspondence form my claim handler. He clearly preferred to do everything over the phone. This may not have been a problem until the payment they processed for me was only two thirds of the agreed sum. All knowledge of the previously promised sum was denied. I have asked for recordings of all telephone conversations. They say that calls form the engineers (who give you the initial offer of compensation ) are not recorded. However I had mentioned the amount on calls I had made to the admin team (which are recorded) and these calls have not yet been made available to me. This will be going to the financial ombudsman”

Posted 6 years ago

“The process was easy to follow. My subsequent phone call to change the number plate dealt with efficiently and speedy.”

Posted 6 years ago

“Decent price”

Posted 6 years ago

“Went to aproved repairer motofix then the problem s started .van went in 3times still not right and needs a £4300 rectification job doing and this outfit offered me £1500”

Posted 7 years ago

Hello Darren, I'd like to look into the details of this for you. If you would like please can you email your policy information to LVCares@LV.com and I will reply directly. Kind regards, Rob.

Posted 6 years ago

“Take your money for policy then try to do a cheap job on repairs”

Posted 7 years ago

“Disgusting company”

Posted 7 years ago

“How crazy is this.... Paid for initial payment for car insurance then payment confirmed has not gone through only to find LV have taken payment 4 times and no insurance commenced. They have rejected the payments which are now in limbo and we are stuck without insurance. All because the bank address is different to car insurance address. No money left and no car to get to work along with an overdrawn bank account. Rang them to say nothing they can do”

Posted 7 years ago

Hi Mike, thanks for your review. I'm sorry to read you had a bad experience, if you would like to email us more details to LVcares@LV.com we will look into this for you. Regards, Alan

Posted 7 years ago

“In the past I have been very happy with LV however I have been away and contacted them today re the renewal of my policy due tomorrow only to find it was too late for me to challenge the quote and virtually told take it or leave it. Very disappointed that they would rather I cancel the policy rather than discuss it further. SP”

Posted 7 years ago

“Courtesy car was a Skoda Ashtray! although they can't provide me with on that doesn't smell I can take holiday and they will give it a valet! Asked to drive my old car instead as we still have that and was told the excess was more than the car was worth! Back to driving the ashtray round...... never thought to ask for a car that didn't smell so leasson learned.....”

Posted 7 years ago

“Just spent 45 minutes on the phone trying to sort out my car insurance with LV. First of all refused to insure me as my bank card was not at the same address as my car insurance. Then allowed it as an exception with a lot of arguement. Questioned a quote for another address. Generally felt like an interrogation. Ended up sticking with them for insurance, as otherwise would be a waste of time!”

Posted 7 years ago

“The LV Card Payment System Sucks! I Got a quote through Compare the Market and LV came out best. Followed through to LV purchase the insurance, completed the required steps on their website. Made a deposit payment using a NatWest debit card for £219 the screen said payment was completed. Pressed the Exit button to be taken back to the 'Pay a Deposit' screen on LV! LV had failed to record the deposit payment, but the funds had left our bank account - we even have the Auth Code for the transaction! Tried calling LV customer support - they cannot find the record of the payment (chocolate fireguards come to mind!). Now we are stuck! No Insurance; No funds in the bank to buy anywhere else! No doubt this will take days to sort!!!! LV = Not Recommended!”

Posted 7 years ago

Good morning Mr Hewitt, thank you for sharing your review and i'm sorry to read about your experience. If you can send more details to LVCares@LV.com quoting Ref: RC001 we can look into this for you. Regards, Alan

Posted 7 years ago

“After 18 days I am still without heating, having been promised the earth! Have spent hours talking to the office staff and waiting for appointments with the engineers. It has so far cost me £250 and l am still waiting for my boiler to be mended.”

Posted 7 years ago

“istakes. My job is to help people. You should be ashamed of yourself at LV.”

Posted 7 years ago

“After 18 days I am still without heating, having been promised the earth! Have spent hours talking to the office staff and waiting for appointments with the engineers. It has so far cost me £250 and l am still waiting for my boiler to be mended.”

Posted 7 years ago

“After 18 days I am still without heating, having been promised the earth! Have spent hours talking to the office staff and waiting for appointments with the engineers. It has so far cost me £250 and l am still waiting for my boiler to be mended.”

Posted 7 years ago

“I'm not happy with this lv car insurance atall! Booked recently to cover my father who has recently lost his parntner, told to send some documents and it's an apsolute bloody joke tell you to do this do that you do it still get no where I will be looking at cancelling it tomorrow had enough!!!!”

Posted 7 years ago

“Very rude and aggressive customer service to my elderly mother. Threatened over the phone and made to pay £12.50 to have her husbands name removed from their policy as he no longer wishes to drive. She was told she would not be covered even though she had 3 weeks left on her policy!!! Unbelievable!”

Posted 8 years ago

“Today I had to ammend my policy to purchase a new car. The documents were e-mailed promptly but showed as 0 bytes in size and could not be opened. 2 addition e-mails and 3 phone calls did nothing but confirm no one could help me. I am a long term customer of more than 5 years with maximum no claims feeling very frustrated and undervalued as a customer. Roll on June when policy ends and I go elsewhere. If this is your customer service at this level I am feeling very lucky I have never had to claim”

Posted 8 years ago

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LV= is rated 2.9 based on 284 reviews