Quoteline Direct Reviews

Name: Quoteline Direct
Rating: 2.82

2.8 Rating 241 Reviews

45 %

of reviewers recommend Quoteline Direct

Company Reviews

Questions

Metrics

2.8

Based on 241 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Quoteline Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't assume the cheapest price on comparison websites is the best. Wished I never used them, steer well clear”

Helpful Report

Posted 2 years ago

“The Portal is the main method of communication We were told that an email is sent out asking us to log in to the portal No email received and we were then charged for something we didn't need because we did not respond within 7 days Ages on the phone waiting for a customer service rep who ignored the fact that no email was received. How many people look at there Insurance portal everyday to check for messages. Maybe a review of communicating with customers is overdue”

Helpful Report

Posted 2 years ago

“Terrible experience with quote line direct, they’re just a bunch of gangsters! Had me over for a lot of money then cancelled my policy and charged me! Very bad company, with church hill now! No problems at all!”

Helpful Report

(Van Insurance) - Posted 3 years ago

“It was cheap to start with but there was questions on the forms that I could not answer. Questions that they new the answers to. So they imposed penalties for not knowing the details, which doubled the cost of the insurance.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“A very poor company want to try and log everything as a claim eaven when you want to know some information on your policy worst company I have ever got my insurance with my advice is stay clear and avoid if you can”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very disappointed it was cheaper than other insurances but there was a reason for it they will try to find other ways to get more money from you after you bought the insurance.”

Helpful Report

(Van Insurance) - Posted 4 years ago

“They promised to send Policy etc by post within 5 days. Not received after 3 weeks so have chased twice but they have not responded”

Helpful Report

Posted 4 years ago

“Was contacted via letter then phone 7days apart in my renewal period (14 days prior to renewal) the letter was self explanatory but the phone call was odd and rude with the guy talking absolute tosh and saying "do you want me to cancel it then or what" when all I had said was I haven't decided if I'm going with the renewal yet. If I had more time to shop around after this call I would have left but unfortunately I've let it renew. Next year though I'm off . Not very polite and not a lot of customer knowledge, leaves me wondering what they would be like in the event of a claim if this is how they treat their existing customers at the renewal stage.”

Helpful Report

Posted 5 years ago

“I called to ask why my credit card statement had been charged twice on the same day for my new policy. The person who could resolve the problem was apparently at lunch (one person to handle accounts?) but I was promised a called back as soon as he/she returned. No call materialized. I sorted the problem myself when I saw that a credit had been paid some days after the initial error. Not impressed - I just hope I never need to make a claim.”

Helpful Report

Posted 5 years ago

“Prior to cancellation of my commercial (pick up) policy, I lived with the £37.50 amendment fees, for address changes etc. Then I sold the vehicle hoping to transfer the balance onto an ordinary car, and apart from non competitive quotes, they initiated a £45 cancellation fee & reiterated it can take up to 60 days for a refund. In this day & age of electronic payments/data base, etc, it's a poor excuse to hold onto your money for so long. So be careful, VERY careful, when dealing with these broker types as you might think you got a competitive price but just wait until you either amend or, in my case, cancel your policy!”

Helpful Report

Posted 6 years ago

“Very hard to get hold of them and extremely hard to get documents off”

Helpful Report

(Van Insurance) - Posted 8 years ago

“This company is terrible,? had no claim bonus from Turkey and sent my papers in the first week but after 60 days they cancelled my insurance and cut 250£ And called them many times to get rest of money and got my money 2 months later...”

Helpful Report

(Car Insurance) - Posted 9 years ago

Quoteline Direct is rated 2.8 based on 241 reviews