WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and good prices!!!”

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Posted 7 years ago

Hi, Thank you for a great review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with us. Thanks, Vicky.

Posted 7 years ago

“WiseDriving rewarded me money back off of my insurance after only 2 months! Which was good to make the insurance cheaper!”

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Posted 7 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Vicky.

Posted 7 years ago

“Premium reduction”

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Posted 7 years ago

Hi Jack, Thanks for taking the time to leave us feedback. We are glad your happy with the product we have provided you. Thanks, Vicky.

Posted 7 years ago

“I really like wise driving my insurance goes down however my scores is always the same am always improving however my score don’t really go up it just stays the same.”

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Posted 7 years ago

Hi Mohammedhabib, Thanks for giving us such a great rating, if you would like to send a private message we would happy to help answer any queries in regards to the scoring. Thanks, Vicky.

Posted 7 years ago

“WiseDriving is a very good value for money, and make sure you maintain a good standard of driving.”

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Posted 7 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Highly recommend this organisation to anybody”

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Posted 7 years ago

Hi David, Thanks for giving us such a good review and recommending. We really do appreciate it. Thanks, Vicky.

Posted 7 years ago

“Very helpful staff”

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Posted 7 years ago

Hi Charlie, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Cheers, Vicky.

Posted 7 years ago

“Very much happy with the service”

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Posted 7 years ago

Hi Saritha, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“I've asked you why you are charging me more this month. I've asked you to provide valid proof of what you are saying. And you havnt.”

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Posted 7 years ago

Hi Mitchell, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky

Posted 7 years ago

“Very please with the reduced premium, hopefully more to come!”

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Posted 7 years ago

Hi Keran, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Vicky.

Posted 7 years ago

“Great insurance team”

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Posted 7 years ago

Hi Adu, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky.

Posted 7 years ago

“I am livid with this company. Each time i have contacted. The notes have not been logged. Only contact i recieve is via email. Black box is in 12v socket and if you remove it and put it back in straight away. ( to try and get the device to work) you recieve a threatening email to cancel your policy. I have made a complaint and discussed the potential wiping of an indemnity claim made by my disgruntled ex partner (which i couldnt afford and was unaware it happened and very flustered about) the kind lad on the phone advised me that he will speak to a manager to try and get something arranged. This eased my mind he told me he would call back. NOTHING. So sent an email to get them to contact me and i recieve one back saying they haven't got any notes on the conversation i bloody had with him! And that I should call them! Then 20 mins worth of my minutes on the phone with them only to tell me to ring back tomorrow. I have no intention of renewing my car insurance in september if this doesnt get solved asap. And ill be making further complaints if this carries on. As i pay 98 pound a month to get shafted and not listened to.”

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Posted 7 years ago

Hi Kirsty, We do apologize for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Vicky.

Posted 7 years ago

“Very good service”

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Posted 7 years ago

Hi Bailey, Thank you for a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Cheers, Vicky.

Posted 7 years ago

“Rewards are actually accessible and achievable compared to other competitors. However the acceleration monitoring is a little unfair as I am in a hilly area so I require to use lower gears up hill for the majority of my driving.”

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Posted 7 years ago

Hi Destiney, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a good product and service for you. In regards to the acceleration this records how quickly you pick up speed, therefore as long as this is done smoothly and you pick up speed gradually this would be fine and hills should not affect this score. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Getting in contact is terrible when I was trying to sort out a problem that they wanted me to sort out, then was told I had to pay an acces off 300 on top of my insurance because they told me I needed to change the car into my name but never told me I’d have to pay more for doing this when they asked me to do it”

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Posted 7 years ago

Hi Marcus, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“Very good Good service Great customer service skills”

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Posted 7 years ago

Hi Chloe, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Vicky.

Posted 7 years ago

“Updated certain details and a few days before the expiery it's threatened to cancel my insurance which I find weird”

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Posted 7 years ago

Hi Liam, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“You charged me extra money for “poor” driving which I do not think is acceptable as I have been driving very reasonably.”

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Posted 7 years ago

Hi Ross, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Happy lovely”

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Posted 7 years ago

Hi Sarah, Thanks for the review, we are so glad you have enjoyed your experience with us so far. Thanks, Vicky.

Posted 7 years ago

“Simple and easy to understand.”

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Posted 7 years ago

Hi, We truly appreciate your comments. We’re glad to hear you're happy with the products and service we have provided. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews