WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False information about ownership nearly got my insurance policy cancelled”

Helpful Report

Posted 7 years ago

Hi Jordan, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky

Posted 7 years ago

“Provide great incentive to encourage great driving”

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Posted 7 years ago

Hi Frank, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Vicky.

Posted 7 years ago

“They’ve given me money back on my insurance for good driving🤗”

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Posted 7 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky

Posted 7 years ago

“Because Iv been told everything I needed to know through out talking to your colleagues”

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Posted 7 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Cheers, Vicky.

Posted 7 years ago

“Great that you can see on a daily basis how safe you are driving.”

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Posted 7 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Vicky.

Posted 7 years ago

“It provides guidance for safer driving”

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Posted 7 years ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky.

Posted 7 years ago

“It’s great company and provides suitable service and price is great. You can get some refund as well if you drive well.”

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Posted 7 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Cheers, Vicky.

Posted 7 years ago

“Good service”

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Posted 7 years ago

Hi Kallum, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Vicky.

Posted 7 years ago

“As my driving improves the price goes down so next time I renew it will get cheaper”

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Posted 7 years ago

Hi Louise, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“I entered the wrong month for my husbands DOB - I tried to call customer services immediately but couldn't get through - same for the next week just no answer on hold for long periods. I gave up and tried again last week, managed to get through and was told it would cost over £100 to change his DOB by one month. I complained and they tried to put me through to a supervisor, on hold for 15 mins, told a supervisor would call me back within 48 hours. Didn't happen. Still waiting. Also had no idea when I bought policy that it could go up and down - very misleading - still don't understand how much that happens? or what to expect? No information online. Received an email to say my policy had changed amount but it said by £0. Again confusing - again no answer on customer service. Absolutely appalling service. Lots of my friends have youngsters just passed their test and we all talk about which insurer we use I wouldn't recommend you to anyone. I still want a call back about the DOB issue - not that anyone cares...is there even anyone there?”

Helpful Report

Posted 7 years ago

Hi Sinead, We’d like to apologies for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 7 years ago

“Have had no difficulties at all with wise driving and they have kept in touch with us and I’ve even got a refund!”

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Posted 7 years ago

Hi Connor, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Cheers, Vicky.

Posted 7 years ago

“Brilliant!! Always happy to help with any queries and already had a reduced premium within 2 months!”

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Posted 7 years ago

Hi Deon, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Vicky.

Posted 7 years ago

“I am happy with Wisedriving insurance as it reduced my premium based on my driving pattern.”

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Posted 7 years ago

Hi Sudhir, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us. Cheers, Vicky.

Posted 7 years ago

“Wise driving are a very good insurance company. They have been very helpful with regards to booking the black box and their customer service team are good too”

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Posted 7 years ago

Hi David, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Cheers, Vicky.

Posted 7 years ago

“Amazing customer service, easy website page, had no issues checking my driving score and seem to be able long in every time with any issues”

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Posted 7 years ago

Hi Connor, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Cheers, Vicky.

Posted 7 years ago

“Very good, would recommend”

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Posted 7 years ago

Hi Nathan, Thanks for giving us such a great rating and recommending us. We really do appreciate it. Cheers, Vicky.

Posted 7 years ago

“I had to replace my car as my previous one broke down past the point of being able to be repaired. Therefore, I needed to find insurance for the new one. I was pleasantly surprised to see the low premium and fair conditions of the WiseDriving black box, much better than a competitor's box product! The best part - by driving safely, I got a refund of almost £30 a month off my direct debit payment! Brilliant stuff, thanks WiseDriving!”

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Posted 7 years ago

Hi Joshua, We’re so glad you’ve enjoyed your experience with us and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“This insurance company is fantastic, earned back some of my premiums and never had any problems. Box was installed quickly and at my convince.”

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Posted 7 years ago

Hi Chloe, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our main priority is our customer, so thank you for validating our efforts! Cheers, Vicky.

Posted 7 years ago

“You gave me a good affordable deal and with my black box I can reduce my premiums by driving safely”

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Posted 7 years ago

Hi Joe, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Horrible customer service. Cheap premium, until they start throwing non negotiable charges at you. Changing the goalposts on my no claims bonus. Shambles of a company, and I've had to go to the ombudsman.”

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Posted 7 years ago

Hi Jamie, We do apologies for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews