WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company”

Helpful Report

Posted 7 years ago

Hi Momodou, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Vicky

Posted 7 years ago

“Because it let's me know how well I am driving and where I can improve if need be”

Helpful Report

Posted 7 years ago

Hi Abigail, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Vicky.

Posted 7 years ago

“It’s good but when I download the app for the dashboard it doesn’t let me log in it says incorrect password and username but they are correct I don’t understand”

Helpful Report

Posted 7 years ago

Hi Gareth, Thanks for giving us a great rating, In regards to your online dashboard. Please could you send us a Private message and we will look into this for you. Thanks, Vicky.

Posted 7 years ago

“Kept up to date with progress.”

Helpful Report

Posted 7 years ago

Hi Tobie, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Vicky.

Posted 7 years ago

“I recieve nothing from them. I would like emails and texts on updates on how I’m doing, or even something to help me with the app and logging in. I’m sure this can easily be sorted. Many thanks.”

Helpful Report

Posted 7 years ago

Hi Charlie, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Vicky.

Posted 7 years ago

“I’m happy. But cannot get on the dashboard to check my driving.”

Helpful Report

Posted 7 years ago

Hi Yvonne, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. In regards to your dashboard, if you would like to send us an private response with your details we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Happy with the person that fit my black box, went through it all with me, not had any issues”

Helpful Report

Posted 7 years ago

Hi Claudia, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky.

Posted 7 years ago

“Very easy to deal with”

Helpful Report

Posted 7 years ago

Hi Mr Jones, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Cheers, Vicky.

Posted 7 years ago

“Was charged for “missing” an appointment to have my box installed when the engineeer didn’t phone me to let me know he had arrived and then when I reschueduled and finally had the box fitted he installed it incorrectly and meant I had to book yet another appointment for installation with a much better engineer who explained the terrible job the previous guy had done. So I had to have 3 days off work due to poor work from your engineers and consequentially I was still charged for missing my appointment and when I emailed you about this I was given no response.”

Helpful Report

Posted 7 years ago

Hi Taylor, We’d like to apologize for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 7 years ago

“Very good and easy to use and communicate enjoy the opportunity to get reduced premiums but also don’t like the fact that they can increase”

Helpful Report

Posted 7 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you liked the service at WiseDriving! If you have any Queries on the driving behavior score you can use the help centre on our website. Thanks, Vicky.

Posted 7 years ago

“They are really helpful and update driving behaviour daily.”

Helpful Report

Posted 7 years ago

Hi Jordan, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Cheers, Vicky.

Posted 7 years ago

“The way it provide all the information is great and the value of money.”

Helpful Report

Posted 7 years ago

Hi Nelson, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Cheers, Vicky.

Posted 7 years ago

“Very happy but hard to get score back up”

Helpful Report

Posted 7 years ago

Hi Samuel, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. If you need help with your driving score, you can use the Hints and tips and also the help centre on our website. Thanks, Vicky.

Posted 7 years ago

“Your score decreases way too fast but barely ever goes back up no matter how good driving is.”

Helpful Report

Posted 7 years ago

Hi Yusef, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Cheers, Vicky

Posted 7 years ago

“Easy to use”

Helpful Report

Posted 7 years ago

Hi Sean, Thanks for the great rating! our priority is our customers and we’re happy to hear you have had a good experience. Thanks, Vicky

Posted 7 years ago

“I pay more”

Helpful Report

Posted 7 years ago

Hi Walid, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Vicky.

Posted 7 years ago

“I cancelled the policy within 48hrs, I was kept on hold for ages and they increased my premium by almost £100 because my v5 had a different purchase date ( my car was a repossession ) My direct debit loan has still to be canceled.”

Helpful Report

Posted 7 years ago

Hi S Mckay, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Very good by reducing the premium”

Helpful Report

Posted 7 years ago

Hi Anthony, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky.

Posted 7 years ago

“Very good customer care with a excellent response in getting my policy sorted.”

Helpful Report

Posted 7 years ago

Hi Shirley, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Vicky.

Posted 7 years ago

“Seems to be cost effective insurance and lots of good email updates on driving score”

Helpful Report

Posted 7 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews