WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a email to state my policy was being cancelled as I forgot to update a price comparison site ( can’t argue that was a oversite on my part) contacted them to see if we could resolve the issue, the advisor was to busy giggling with a colleague then dealin with me she then stated I had to pay £75 cancellation fee and they would keep keep my £180 deposit so that works out this company has made £255 out of me for 13days if cover! Scammers hiding in plain daylight! Wouldn’t recommend them to anyone I will calling back in the morning, and feel sorry for who ever gets this raging hormonal 8 month pregnant women’s call!!”

Helpful Report

Posted 7 years ago

Hi Kayleigh, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“When starting a policy with wise driving they ask that when the engineer comes to install your black box he takes a picture of your V5 and your no claims certificates. Once the engineer has done this either they do nothing with it or wise driving lose this but either way they contact you saying they have not received it so will be putting your insurance up. When you contact them to inform them you gave it to the engineer as per their request they have absolutely no interest in trying to find out what's happened to the copies the engineer took which under the new GDPR is quite a big breach and then wise driving tell you that you have to contact the company that fit the black box to find out what's happened to your personal data, so because of wise driving incompetence you have to spend the next couple of weeks unsure how much you are going to be paying as wise driving have no clue what's going on. Wise driving customer service is so poor that I am currently looking for a new insurance provider and am also looking into filing a claim for breaching GDPR laws”

Helpful Report

Posted 7 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“Phantom charges left, right and centre! £45 for a change of date for black box installation! Not happy with the customer service telephony assistant was not interested at all avoid at all costs! Don't waste your time folks.”

Helpful Report

Posted 7 years ago

Hi Luke, We're sorry to read your unhappy, all our fees and charges are available to view on our website. If you would like to discuss this with us more you can send a private response to us. Thanks, Vicky.

Posted 7 years ago

“The worst insurance ever of my 21 yrs of driving. They 're the biggest scammers. Pls read your cancellation policy b4 getting this insurance or please don't even buy it. It's safer not 2 buy.”

Helpful Report

Posted 7 years ago

Hi, we're sorry to hear your unhappy, if you'd like to send us a private message we would be happy to go through this with you. Thanks, Vicky

Posted 7 years ago

“AVOID. Had black box fitted (have never had a problem before) continue to charge me huge amounts such as £700 but would not come and review my box as I knew this was incorrect. When calling them they would continuously make excuses.. however when cancelling the policy that was the only guy I had spoke to that was nice!”

Helpful Report

Posted 7 years ago

Hi Hannah, We’re sorry that you are unhappy about your experience with us. Our priority is the service we provide to our customers. If you would like to send us a private message with your details, we would like to go over this with you. Thanks, Vicky

Posted 7 years ago

“black box, the 'engineer' was a completely rude, disgusting, and out of his head. Thought my alloys were not original but they were, and told me the rear windows were tinted when its BMWs own privacy glass which is an extra! Therefore deemed my car to have a modification and so cancelled it straight away. On top of that they charged the £150 black box fee, £75 cancellation fee and the remaining balance too! Rude customer advisor and every time there is a massive wait. Be wise and go somewhere else!”

Helpful Report

Posted 7 years ago

Hi Zilkurrnain, We're sorry to hear of your disappointment with your experience. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“I would strongly recommend avoiding this company. The insurance may be cheap, but they hit you with additional costs every step of the way. I bought a Golf from a dealer on Friday, to drive it home I obviously needed insurance and decided to go with WiseDriving. I paid my deposit and picked up the car. By Sunday, the car needed to go back as I found it was faulty, so I called up WiseDriving today to change the policy to a different car. Having already ran a quote on their own website for the new car, I knew it should be about 10 pounds a month cheaper and the deposit was about 30 pounds less. (Going through a comparison website I got a quote for 20 pounds a month cheaper and 40 pounds cheaper on the deposit, still through WiseDriving!) Bearing in mind that I had only been a customer for four days, I thought this would be straight forward affair. Apparently not! WiseDriving cannot recalculate premiums if you change your car. They can change the car (of course for a fee; £23), but your premiums stay the same. After stating how absurd this was (Let me just go and buy a Ferrari that I'll get insured on then... I'll pay the £23 changing car charge) I worked out it would actually be cheaper to cancel the policy (There goes another £75 for a cancellation fee, even if you are in your first 14 (or 4) days with them!) and buy the new policy through the comparison website. (Which I won't be doing). Essentially, they wanted to charge me an extra £150 for the year! (£10 p/month + £30 deposit) Finally, if you do decide to cancel for whatever reason, don't expect your deposit back any time soon. It takes two weeks to be "processed" and a further week for the money to be paid into your account.”

Helpful Report

Posted 7 years ago

Hi, We're really sorry to hear you are unhappy, if you would like to send us a private message with your details we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“WARNING !!! This insurance company is a total con ! Your monthly payments will start low and after 2 months will triple and never go down ! My son went from paying £120 to over £300 a month ! The black box they fit is very basic and dose not dive you detailed information like other black boxes ! My son is a very sensible driver and hardly uses his car so they are just taking his money ! Cancellation fees are daylight robbery will cost you over £500 to cancel your insurance I warn and beg you not to sign up to this company they need to be on watchdog and I’m reporting them to the insurance authorities Be warned!!!”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this. If your son would like to send us a private reply with his policy details, we can look into this for you both. Thank you, Vicky.

Posted 7 years ago

“The worst customer service experience. Went round in circles for over an hour because they emailed to say my policy is being cancelled due to “undisclosed information” when both my claims were disclosed I just got the dates a little bit wrong. This was after they had taken £150 for installing a black box - something that 100% should’ve been checked before installation if it was that important. Managers in the call centre were absolutely no help and complains apparently take 8 weeks to resolve. Joke of a company DO NOT INSURE WITH THEM DO YOURSELF A FAVOUR”

Helpful Report

Posted 7 years ago

Hi Megan, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“abysmal insurance company and customer service. only interest is making money from customers by any means necessary. once they have your money they don't care anymore.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“Cheep and s... Delete after 2 weeks”

Helpful Report

Posted 7 years ago

Hi Pedro, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to look into this with you. Thanks, Vicky.

Posted 7 years ago

“Worst customer service ever. Had a really lengthy battle to get my money back, that was an error on their part. Absolutely disgusting.”

Helpful Report

Posted 7 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“Worst insurance company I have dealt with ever. Was offered cheap insurance for the first couple of month ago £57 per month, couple of months later, I was told I exceeded my mileage and hence had to pay any extra £500 making my insurance rise to £210 per month. I was told 150 pounds none refundable for the fitted black box and that if I wanted to remove it from my vehicle, I had to pay them £90 and £75 cancellation fee. Honestly, they messed me up and I would never recommend wise to anyone. Avoid avoid avoid. Angry customer.”

Helpful Report

Posted 7 years ago

Hi Ann, We take all the feedback we receive seriously and we are sorry to hear this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“If I could out zero I would , ITS A SCAM company took a 450 deposit from me sent me a faulty device then cancelled the company will not (even though they where in breach of contract ) give me my money back AVOID AVOID AVOID , see you in court guys for my loss of earnings and every penny back , don’t be like me and believe scammers guys go else where pay more , in the long run you will save money trust me and every other terrible review I’m also not getting a refund and now supposably owe more haha company is an absolute scam”

Helpful Report

Posted 7 years ago

Hi, We are sorry that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Vicky.

Posted 7 years ago

“Not willing to help just want to take money off you anyway they can. The site for the black black is shocking it doesn't tell you how to improve it just gives you the score. Also I downloaded the app it wouldn't even allow me to log in. It's safe to say I WILL NOT be going with wise driving ever again.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear your unhappy with the service, we always try to provide the best experience possible for our customers. If you visit the help centre on our website you will find help to improve your driving behaviour scores. In regards to the app this is only available to customers who have our mobile app device policy, unfortunately it does not work for policyholder who have a fixed box policy, this is advised before downloading the App. If you’d like to send us a private reply with your policy details, we can answer any other questions you have. Thank you, Vicky.

Posted 7 years ago

“Very poor service”

Helpful Report

Posted 7 years ago

“Purchased a policy with the company. They sent me a telematics device to track my driving, which I set up. However, a week or so later I received a letter stating that my policy was cancelled!! The telematics device hadn’t been working, through no fault of my own!! I was charged with a cancellation fee and the premium had gone up! Still can’t believe this!”

Helpful Report

Posted 7 years ago

Hi Sara, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“canceled my policy on the 22nd may, wise driving then took two payments from my bank without my concent using the direct debit, Once i contacted them i was told they would refund me the full amount. Then on the 9th july (nearly two months) i was sent a cancallation brackdown showing i was to be refunded only £44. When i contacted them there was no help saying it was pre worked out with the finance team, Even though i fully paid everything on day on cancallation.”

Helpful Report

Posted 7 years ago

Hi Tim, We do apologize that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Vicky.

Posted 7 years ago

“jytkdyktlkuy ukmfjgkfh”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to see your rating. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“Do not use this insurance. They give you the first month cheap and after that you will get constant emails saying your driving's not up to scratch or you aren't connected on their system correctly. After you send all of your documents to them they claim over and over again that they have not received them. They never answer the phone when you call and after all of this you get an email saying they are cancelling your claim as they haven't had a response from you. Absolute joke.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews