WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are an absolute disgrace and a con. First they threatened to cancel the insurance because they said the proof of no claims could have been doctored which of course it hadn't. Today they said they are cancelling the insurance in 7 days because my daughter (the policyholder) is unemployed. All payments have been met on time yet they say it doesn't matter they do not insure unemployed people. They are thieves and liars.”

Helpful Report

Posted 8 years ago

“Got a new car on 26/5/17 - they sent me an appointment to have black box fitted ..... on 9/1/17! Tried to call them, was left continually on hold!”

Helpful Report

Posted 8 years ago

“Don't use this company at all it's will be very expensive if you wanna cancel it for 4 weeks insurance cost me 280£”

Helpful Report

Posted 8 years ago

“I took out insurance policy with these cowboys and for the first 6 months my direct debits were reduced on a monthly basis due to my very good driving.....then it started to unravel...I changed my car to a smaller car and was charged £120 to have a new black box fitted,which took 15 minutes,and charged an admin fee of £39 pound.Since changing my car my driving miraculously deteriated so much that over the next 6 months I ended up paying nearly twice as much a month than when the policy started!!!! and you know what...COULDNT DO A THING ABOUT IT..!!!!!!So if you are thinking about insuring with this company...think once....twice and then think again”

Helpful Report

Posted 8 years ago

“This company is absolutely disgusting my insurance was 137 a month my dad was on the insurance and back in 2013 his car was parked and someone hacked into it and he made a note with his insurer not a claim and wise driving made me pay an extra 300 because my dad made a note I then got it reduced but I now pay 170!!! Then to top it off I had a letter come through demanding 100 pound straight away or they'll send bailiffs this company literally has me by the balls what they do it wrong and I feel like a slave to my car I've spoke to other companies for advice and they've said that what there doing is wrong all the people at wise driving are rude and don't care they know that we're trapped so they don't even try to be polite avoid at allllll costs this company is a scam”

Helpful Report

Posted 8 years ago

“Just pathetic and they use Close Brothers for the direct debit side. They are both shocking and all they want is to slap charges on anywhere they can do. Stay away the box is crap too and gets you pennies on your good driving score. Waste of time. If you cancel your policy you then have to pay for that box I hope they shut down and they all loose their jobs”

Helpful Report

Posted 8 years ago

“Pathetic excuse for a company! My insurance was supposed to be £150 a month changed my car paid £75 quid extra then was told my insurance will be £163 a month and now it's gonna be £190 avoid these at all cost there nothing but money grabbers!”

Helpful Report

Posted 8 years ago

“How is this company still in operation? Wanted to cancel insurance as premium doubled in first month. £150 to pay for box £75 cancellation fee kept deposit and pay first months insurnce. This company is a scam please please avoid. Website not clear at all will be forwarding onto the FOS”

Helpful Report

Posted 8 years ago

“the question is what went wrong. If you sign up for this dire company you will soon find out.”

Helpful Report

Posted 8 years ago

“What a joke of a company that's all I can say, quick enough to take money but when its the other way round, u get charged fees and all sorts, do not use wise driving!!!!!!!”

Helpful Report

Posted 8 years ago

“Absolutely shocking, wanted to declare some modifications and the quote they gave me said they could go through with it. I then went through with it and payed the monthly deposit. The following day I printed off the certificate and it then said they don't do modification insurance if you're under 21. I then phoned them up and they tried to charge me 75£ cancellation fee. I refused to pay.”

Helpful Report

Posted 8 years ago

“Worse company ever, I cancelled and 5 day later hey Cherie from my direct debit one extra month, plus charging me 85£ por cancellation fee, but don't take off the difference over charged, after the first 14 days they just make you crazy, and they charge a lot for any changes you need,”

Helpful Report

Posted 8 years ago

“Ended up spending around 20 hours on the phone over the period of a month and a half. Each time you get an absolute muppet who can't read the original notes and you have to go through everything again, from the start which then just results in you being put on hold for around 40 minutes each time while they speak to their actual customer service department. You can't speak direclty to the customer service department and the call centre aren't allowed to make outbound calls except after 3.30pm and in exceptional circumstances. We were asked for the same documents and DVLA check codes time and again despite having sent them, then after being assured and assured and reassured that the policy was fine they cancelled it out of the blue without appeal. The reason was that they said they hadn't received the DVLA check codes. They made one phone call to let us know this about a month after this was known to them. They didn't email or leave a voicemail (despite having to read out like robots every time you call and tell you that email is the main way they communicate). The person who fitted the black box didn't take a clear picture of the V5C so we had to resend this. No apology. Nothing. Managed to get the £75 cancellation fee waived and are no in the process of going through their "compliants department" to see if we can get a refund on the box installation and for the countless hours they have wasted. Have absolutely nothing to do with this company. Ever. We are seriously considering going through the Financial ombudsman and starting a campaign against them on social media. Be warned. The people you speak to on the phone aren't customer service. Even when they speak to customer service they will then have to speak to the Underwriter. Every time. For anything. While there are one or two good call centre agents many are disinterested robots who have neither the aptitude or authority to sort out anything so you will go round and round in circles without apology or any solution and there will be the ever present threat of cancellation because no one there has any real idea what is going on. Do not ever, ever go with this company. Ever. Like others on here I would have given this zero stars if it was possible.”

Helpful Report

Posted 8 years ago

“Would rate 1 star they was going to cancel my policy because they could not find my job title went on confused and done a quote with my job title and guess who have me a quote wise driving got a return premium in my 1st w months of driving my score at 73 it's since gone up to 80 since my return and every month I get nothing back from them I cannot wait till I can change insurance”

Helpful Report

Posted 8 years ago

“Cancelled my insurance within 10 days of renewal, but they charged me £75 cancellation fee and £30 commission , used £15 worth of insurance. I refused to pay and now i'm taking them to the ombudsman.”

Helpful Report

Posted 8 years ago

“AVOID. Poor communication, loads of hidden charges and an absolute nightmare to cancel the policy, the company is using your card details to take payments whenever they want. Charged me 500 for canceling the policy, send debt collectors to me after only 3 days and when I set the payment plan with dc WISEDRIVING took the debt from my account without my permission. SCAM SCAM SCAM.”

Helpful Report

Posted 8 years ago

“absolutely terrible communication, call the WiseDriving Installation team on 01213321226 and you will never hear anyone no matter how long you stay on the phone, you are left with a looped message. TERRIBLE”

Helpful Report

Posted 8 years ago

“WOULDNT EVEN GIVE THE 1* RATING. ABSOLUTE SHOCKING COMPANY. CANCELLED MY INSURANCE AFTER 3 WEEKS BECAUSE THEY SAID I WAS LYING AND DIDNT CONTACT THE BLACK BOX INSTALLATION TEAM WHEN I DID ALSO BOOK AN APPOINTMENT BUT HAD TO HAVE A EXTENSION THERE ALL RUDE AND DONT CARE ABOUT WHAT YOUR TRYING TO SAY. I PAID A £321 DEPOSIT AND THEYVE TOLD ME THEY ARE GOING TO TAKE THE £133 THIS MONTH FOR MY INSURANCE WHEN IVE TAKEN ALL MONEY OUT MY ACCOUNT THERE ALL MONEY GRABBERS. DO NOT GO WITH THIS COMPANY JUST BECAUSE OF LOW DEPOSIT READ THE REVIEWS. CHARLIE,SHANNON,ELLIE,LEWIS,JACK ALL RUDE AND VERY USELESS NO HELP WHAT SO EVER COMPANY ARE DISGUSTING EXCUSE FOR HUMAN BEINGS.”

Helpful Report

Posted 8 years ago

“Absolute shit company terrible”

Helpful Report

Posted 8 years ago

“Didn't even get to the point where the telematics box could be fitted. Shocking customer service from the start. Expect to be on hold for a minimum of 30 minutes every time you try to call them. Had emails sent telling me my policy would be cancelled despite me having a date confirmed for the installation and then when I asked to cancel it within the cooling off period they refused to waive the £75 charge. Only way to get through to them is if you select option 2 and pretend you are a new customer.”

Helpful Report

Posted 9 years ago

WiseDriving is rated 3.6 based on 4,550 reviews