“2 years ago an incident happened. This company were dire at handling it at the time and now two years later this demon has resurfaced.
If this was the last car insurance in the world I would rather drive uninsured and pay a fine!
DIRE COMPANY!”
“I had my policy cancelled out of the blue for what I was first told lack of documentation.
The documents were actually sent when originally asked for, I did not hear anything once this was carefully explained, so I assumed everything was ok and the staff managed to look at the email properly.
I called to ask why my policy was cancelled on Saturday, half way through the conversation and lots of putting on hold for 15 minutes at a time. The reason my policy was cancelled changed as it must of been noticed I did actually send the required documents.
I was told that I had not updated my address so they cancelled my policy. This was completely made up. I was never asked about this, it was never mentioned by any members of this company. I explained I still had all of the email trails on record with no mention of anyone asking for the correct address.
I’ve checked my account today, instead of the cancellation fee which was being asked for by myself, I’ve actually received a small amount back.
Basically to me they admitted fault.
The issue has not been resolved as I’m not insured to drive.
This company just wants your deposit then will look for any excuse as in anything even making it up to cancel your policy.
Shocking, if you like being robbed here is the company, their experts.”
“i did a auto renewal silly i know,after 6 months thought it was high 1035 pounds with 10 years no claims etc just checked can get same cover for 239 pounds when i complained they said it will cost me 160 pounds to cancel my own fault for allowing them to tak
e money”
“If you take my advice avoid Zenith like the plague, go to any other insurance company. I told Zenith someone ran into me but was not making a claim just making them aware of it. I was NOT told at the time by Zenith it was automatically logged as a claim, a long story short, this ONE incident led to me unknowingly driving with no insurance, getting stopped by the police, fined a total of £450 and 6 points on my licence, Zenith ASSUMED I knew this was automatically logged a claim even though I specifically said I was not making a claim. It was AFTER I was stopped by the police and contacted Zenith that I was first informed that this incident was logged as a claim”
“Extremely bad customer service, communication and morals. They don't update their system correctly, they don't communicate with customers, the waiting times to get through are horrendous, worst than most companies.
You pay these people for months...hundreds of pounds and they don't fight your corner, if i could give them a zero star rating i would!!”
“Cancelled my insurance after 6 months, Zenith told me there would be no refund as admin costs to cancel came to £70, never again will I use this robbing cowboy outfit.”
“⚠️ AVOID ⚠️
Zenith insurance are cowboys.
Very bad experience with them.
I’ve passed my case to Ombudsman to get my right!
I should of checked the online reviews but I didn’t.. I’ve learned my lesson!!
I advise to pay a little extra money and join a decent insurance company.”
“⚠️ AVOID ⚠️
Zenith insurance are cowboys.
Very bad experience with them.
I’ve passed my case to Ombudsman to get my right!
I should of checked the online reviews but I didn’t.. I’ve learned my lesson!!
I advise to pay a little extra money and join a decent insurance company.”
“Worst Insurance company yet! I was involved in a accident 3 weeks ago reported it straight away I was not liable. 3 weeks had no contact had a hire car then took it back still now no contact . everytime you call someone tells you a different story. customer service is shocking I pay £65per month and I am in a accident not my fault and they are now telling me to pay £600 as they cant get her insurance brand new car and they basically take your money each month then sit back and do nothing.
whitness still not contacted after telling me they called I checked !
lies lies lies
do not recommend would never use again and never recommend
DISGRACE of a company .
DO NOT USE”
“Joke of a company once you take out a policy good luck cancelling. If you do not have your car no more. I have tried ringing no answer I have emailed no reply.”
“BEEN AN UP TO DATE PERSON FOR YEARS AND HAD THIS COMPANY FOR YEARS THEY HAVE PROVED TO ME THAT MONEY IS MORE IMPORTANT THAN CUSTOMERS THROUGH THEM I COULD HAVE LOST MY LICENCE ALL THEY HAD TO DO IS RING IM SO GLAD I RANG THEM TO FIND OUT SOMETHING OR I WOULD NOT HAVE KNOWN THEY HAD CANCELED MY INSURANCE THEY COULD HAVE RUNG OR SENT A LETTER NO LETS JUST CANCEL WE DONT CARE IF HE LOSES HIS LIVELY HOOD IT IS DONE EVERY YEAR AUTOMATIC BUT COS I HAD A NEW BANK CARD THEY COULD NOT TAKE IT YOU COULD SAY . A CALL WOULD BE NICE YOU HAVE MY NUMBER OUT OF ORDER NEVER AGAIN”
“Do not get involved with this company.
Esure are far better and probably any other insurance company is for that matter.
Really underhand and surely won't get away with how they conduct their business for much longer.
Not if I have anything to do with it anyway.”
“Tried to cancel my policy because the van had been “modified “
Even though the item was fitted by the dealer and was to protect the van from damage . Had to remove the item
They where hopeless and unreasonable”
“i would like to warn anyone out there thinking of getting ins from this comany i am distabilty and had to wait 6 mths for them to settle my claim and they only paid after they recieved court papers though the post my advice is keep well clear of this ins comany”
“I’ve used Zenith for a few years now with pretty competitive rates but just received my renewal after adding another years no claims to my policy and it had gone up by £140. Needless to say, I won’t be using this lot again. It’s all about money grabbing from Zenith now. Do not use them.”
“PLEASE stay away from this company! I would give zero stars if I could! They kept saying I had an open claim on my file and has taken 3 months and nothing. Each time they tell me that they will pass it onto someone else and they never get back to me. This has resulted in my premium going up. I wish I had never insured with them but they were cheap! PLEASE stay away I am warning you they will make your life hell. Just pay a little more with someone else and have peace of mind. Life is too short.”
“I was put through to this company by my insurance broker after someone reversed into my car. They accepted liability at the time but later changed their mind (shock horror). After going through all the details twice! Once with my broker then Zenith, I was told that the incident would go as a split fault as this would be hard to prove otherwise! Great news for the guy who reversed into me as his car didn’t have a scratch on it! I explained that the surrounding areas had cctv and I had also taken pictures, but the guy on the phone couldn’t have cared less. He further explained that I could go ahead with the claim and pay my excess (and gain higher premiums) or pay privately! I have opted to pay privately to save the NCB so this better not be affected! It’s great knowing that you pay for a service but are not really covered! Now I am paying for someone else’s careless mistake! The support from this company is shocking and I will not be dealing with them in the future!”
