“I don't even have a licence and they never checked and gave me fully comp cover even though dvla have revoked my licence due to my mental health. They are so lovely on the phone and even when there's no money in my bank they still keep me insured and speak to me like I'm royalty. Due to them insuring me I won't ever be pulled over for no licence....happy days”
“Awful. Bordering on illegal. Don't hold out any hope of them paying out, even if it's not your fault. Disgusting company, and sadly the people who have to work their have to tow the disgusting line.”
“I was with Zenith for 2 years and I can honestly say that I've never had a company like them.
Every time I ring, the custo
We service is on point. English based centre so easy to talk to & always so happy to help. From little things like changing address to changing a car, I don't think I e ever had to pay an admin fee.
They go to all lengths to help and call back when they say they will!
I even had a minor accident (non-loss) and they handled it quick & efficiently.
I will miss them! I'm only leaving because unfortunately my premium increased. I would have stayed if it wasn't a huge difference but another company offered something they couldn't match. It makes me sad.
Thank you Zenith!!”
“I've never used this insurance provider before so it was something new. For now I didn't have to use any claim section and really hope I will not have to.
I had few situation when had to speak with advisor to be sure with all little bits and details. Service was great. Probably the same I could ask by email or web chat but I prefer to talk with somebody in real time :)”
“Excellent communication,resolved claim quickly but took hire car back when cheque issued leaving us without a car for a week while cheque cleared through bank”
“With this policy some one drove into me and my car was a cat c damaged I was paid out quickly and a fair value I also brought another car and switched my policy by phone at the car yard which was very simple. Over all very happy with the service.”
“I am very pleased with my insurance provider it was easy to take the policy out and the customer care I received was excellent I would definitely recommend zenith insurance”
“I was pleasantly surprised with Zenith Insurance. Any problems or question have been resolved with excellent customer service. By far the best car insurer I've personally experienced. However I have been fortunate enough not to have made any claims since I've been with them so I can't share any experience on that side of things.”
“Do not touch this company with a barge pole! Ended my insurance with absolutely no reason or notification which meant I was driving uninsured for 2 weeks. They set up the wrong payment date at the time insurance was taken out and took an hour of my time on the phone to sort it.
I have emailed and written requesting an explanation with no response and when I phone I am told I am being put through to someone who can help but have been cut off every time.
Absolutely disgusted!”
