“I was pleasantly surprised with Zenith Insurance. Any problems or question have been resolved with excellent customer service. By far the best car insurer I've personally experienced. However I have been fortunate enough not to have made any claims since I've been with them so I can't share any experience on that side of things.”
“Absolutely awful experience, it appears there are a number of parts to the claims process outsourced to different 3rd parties; none of whom seem to talk to each other or know what's going on.
It took over a week to get the car collected and even then I had to chase repeatedly. The same could not be said about there personal injury team who kept calling to persuade me I have injuries which I explained I do not have.
Their recommended garage repeated lied to me about when the car would be repaired, the collection date changed 5 times - it wasn't a serious repair.
I've tried to complain, but frankly it costs too much to be passed from person to person, department to department with everyone passing the hot potato.
Absolutely useless, can't warn people enough to avoid paying this company and money whatsoever.”
“I had an accident on 7 feb 15 till now zenith has not replied or done anything to solve my claim they voided my insurance by saying I missed a payment with my previous insurance which I reported to Ombudsmen proved them wrong now they are making more false information like saying prove your address which I sent my bank statement and driving license it shows my address but still they would try making up anything to void your policy they asked about employments driving license no claims discounts what previous cars you had what insurance companies wore they insured with. I would never recommend them to any body also zenith is part of markerstudy group I would suggest to be very careful if they would try to come under another name and sell you insurances take a full payment then void your policy be careful
Ronnie Marshall”
“Phoned for a quote and got a very poor service, phoned the website number in regards to a quotation and was asked for my policy number, having explained I did not have one and was looking for a quote, I was redirected several times. The lady who answered to give me a quote sounded like she was just awake and could not understand what I was saying, she suggested I was whispering and had to get me to repeat myself several times! I was calling from my own business phone and have had no issues with it. After a lengthy awkward process she could not take the quote any further because I could not tell her the value of my alloy wheels, which were on the car when I purchased them, complete waste of my time! though I had already decided half way through the call if this is there first contact impression I would be better taking my business elsewhere.”
“Very clear options for purchasing, everything explained well during the process. The only hangups that I had were when I was providing my no-claims bonus. This took some time as I had to go back multiple times because what they needed wasn't very clear from initial emails. Once this was sorted out, my policy was instantly updated and I've had no problems with them since.”
“Do not touch this company with a barge pole! Ended my insurance with absolutely no reason or notification which meant I was driving uninsured for 2 weeks. They set up the wrong payment date at the time insurance was taken out and took an hour of my time on the phone to sort it.
I have emailed and written requesting an explanation with no response and when I phone I am told I am being put through to someone who can help but have been cut off every time.
Absolutely disgusted!”
“Very poor customer service. I am a Zenith customer at the moment and I am going through a claim with them and it's turning out to be a nightmare!! I am now 6 weeks into this claim and still waiting for Zenith to send conformation to the car garage to start my repairs. Every time I ring Zenith (which is most days) I get passed from one staff member to another to then be told "we have emailed conformation to the garage to go ahead with the repairs. When I ring the garage they have no record. The garage have been so good and helpful. I am going through my own garage not using one provided by Zenith. I would NOT recommend Zenith Car insurance and I will NOT be renewing my policy . when the time comes!! I have also had to pay out money on my car to keep it safe whilst I'm waiting for Zenith to sort the claim. It's so annoying when you pay car insurance on time every month never claim and when you do the company is unhelpful. I bet if I owed them money it would take them long to harass me for it.”
