“Awful. Bordering on illegal. Don't hold out any hope of them paying out, even if it's not your fault. Disgusting company, and sadly the people who have to work their have to tow the disgusting line.”
“Not interested in sorting out my NON FAULT claim, they don't read emails, pass you onto a vehicle management firm. I will not be renewing with these complete chancers! AVOID AT ALL COSTS!”
“they are not a insurance company only a fleecing company, all your detail are sold all claims non compliant use a no win no fee company rather than this sham of a company”
“Please do not insure with this company they are not interested in resolving any accident claims quickly or within a reasonable time frame. Still waiting 8 months after a crash, proven not to be my fault. Rude and uniformed staff with an attitude..very poor company.”
“Recently had my motorcycle stolen from my drive. Zenith are now implementing a clause that I was not aware of, was not informed of, and isn't on the insurance documents where if the bike was not in the garage and is within 500 metres of the house I can't claim.
I really advise to avoid this company they are basically scam artists.”
“I was with Zenith for 2 years and I can honestly say that I've never had a company like them.
Every time I ring, the custo
We service is on point. English based centre so easy to talk to & always so happy to help. From little things like changing address to changing a car, I don't think I e ever had to pay an admin fee.
They go to all lengths to help and call back when they say they will!
I even had a minor accident (non-loss) and they handled it quick & efficiently.
I will miss them! I'm only leaving because unfortunately my premium increased. I would have stayed if it wasn't a huge difference but another company offered something they couldn't match. It makes me sad.
Thank you Zenith!!”
“I am absolutely disgusted with Zenith. My daughter was put on my insurance to drive my motorbike. She had parked in front of her house before going off to work. It was chained with a lock. Shortly after parking it was stolen by some youths, taken into a back lane near by & completely wrecked. It was reported to the police. This was in 2014 & to this day they have never paid out the £500 less excess, so I could not buy another bike. All they offered me was £10 for the period remaining & to cancel my insurance. I would never recommend Zenith to anyone.”
“Was involved in an accident that was not my fault . Zenith are a nightmare to deal with haven't had a single update from them. The car has been written off and they are not offering what it's worth si I can't get another. Total loss company are rude and difficult to deal with, very unresponsive and bullish.”
“Wasn't very supportive and made me feel rubbish when I was involved in an accident which was clearly the other persons fault.
Other insurance company's agreed except my own!
Disappointed!”
“I had a small accident in my car, Zenith wrote to me shortly afterwards to say they had cancelled my insurance yet have not given a reason for this. It appears they are happy to take my money but when an issue actually arises they just want to throw me out and not refund me any of the amount I paid.
How they can call themselves an insurance company I am not sure! An absolute joke and I would recommend never using them.”
“Some one had my number plates on a plain white van and had a accident in London my van has my name and phone number on it still sent inspector to check for damage on it lost a days work first and last year with them rubbish”
“Advertised a much lower price, i went ahead and got the insurance however needed so many documents which they were not helpful with at all.
Then as found a MUCH cheaper deal I decided to cancel the insurance and they assured me there'd be no more money coming out of my account however the very next day 250 was taken!!! Disgusted at their hiding of information”
“I've never used this insurance provider before so it was something new. For now I didn't have to use any claim section and really hope I will not have to.
I had few situation when had to speak with advisor to be sure with all little bits and details. Service was great. Probably the same I could ask by email or web chat but I prefer to talk with somebody in real time :)”
“Excellent communication,resolved claim quickly but took hire car back when cheque issued leaving us without a car for a week while cheque cleared through bank”
“Two way they rip off young drivers,Firstly they wait till around 9/10 months then cancel the insurance.Stating that something had not been disclosed.Then when you dispute it charge you to carry on with your insurance.Usually hundreds of pounds because you don't want to lose your no claims
Want to change your car as a young driver,Same car twelve months newer.
Sorry we have to refer you to the underwriters.Quote comes back £ 600 pounds dearer for 3 months insurance.
Don't use this company unless you really need to.Con artists Not recommended.
Customer service a disgrace.”
“I moved and was refused insurance at my new address. Asked for a breakdown of my refund and was only provided with one figure which was i already aware of. They also tried to charge me for cancelling the policy when they had cancelled it. I had to ask to speak to managers numerous times. I wouldn't insure anything with them again. I'm still waiting for a breakdown of how they worked out my refund. This was 8 months ago. Utterly ridiculous!”
