“Have to say I'm surprised at all the negative reviews as my experience was very different. Although it took a while, my motorcycle claim was handled professionally and competently and despite highlighting a couple of discrepancies in my policy they didn't allow these to prejudice my claim and paid out 10% more than the estimate I gave when taking out the policy. Would certainly consider using again”
“This company has to be the worst company ive ever been with their policy is expensive and offers no benifits. Their helpline is always rammed nd hard to get to talk to someone they r a very poor insurance company and i will never go with them again!!!!”
“They cancelled a paid in full policy with no explanation no notification and a refund took over two weeks to arrive.
They stated they sent a recorded delivery letter buy could not say when it was delivered not who signed for it. Scum of the earth leaving be for the first time in 43 years driving around with no insurance the consequences of which do not bare thinking about.
All they said was, did you have and accident? did you get stopped by the police, no then what is our problem? Total disregard for their customers”
“you wouldnt pay out on my stolen motorbike , i just did a night shift at hull royal infirmary i got home at 06.30am and put my scooter on my drive, as my wife was up at 09.00am so i left it on the drive for an hour and in that time some one stole it . i usually keep it in my dining room but since my wife was up early i didnt want to wake her up bringing it in the house, and since you put a GARAGE endorsement on my policy you wont pay out i havent got a garage, and you use a wording loophole in saying a locked building which is very unfair and i am going to the ombudsman to ask is that a fair decision.”
“AVOID ZENITH AT ALL COSTS!!!
Would put no stars if possible.
They cancelled my insurance after 6 months for absolutely no reason at all. When I spoke to them and asked why, they said they could not provide me with a reason and could not pass me on to anyone with an answer as no-one within the whole company would have an answer.
I have not defaulted on any payments, I have not changed any of my details, no justified reasoning whatsoever.
AVOID!!”
“Absolute rubbish takes money out your bank when they feel like it ! The customer service are more intrested in arguing with you then helping avoid with all cost disgrace !”
“Scooter stolen sym 300, just kept flopping off I phoned them about 5 times still no answer into payment for theft, just kept asking about what was lost in bike seat?
Sent key log book to them registered mail... they said never received them? Terrible customer service stay clear of them..”
“They never explain their policy correctly to you keep you hanging on the phone ,don't call you back ,there motor insurance schedule is not clear they are a JOKE, been driving 30 years worst company I have ever dealt with , if I ran my business like this I would be out of work.
STAY WELL CLEAR!!!!!!!!!!!!!”
“I cannot describe how disgusted I am with the service provided. Surely as an insurance company you should contact me with updates on a vehicle in your hands not the other way round?! Not one person of your 'team' has been helpful, let alone put my mind at ease till this date. I will never be using this company again I do NOT recommend anyone else too either. Absolutely outraged.”
“My car was hit from behind when I was stationery and the third party driver excepted the blame straight away and handed me all the required details, I called my insurance straightaway and was informed I would have hire car and my car would be sent to the garage for repair, I'm still waiting as they have said they sent the wrong details away then they said the third party had not reported the accident. I asked if they need to access my car to make sure it's safe to drive or give me a hire car but No they are not interested . Was told it may take two weeks for the insurance companies to agree and communicate ,”
“Filled out all info correctly on comparison site, took me to Zenith, all completed except for No Claims. Submitted No claims, got a call saying they needed a certified translation as it was in Italian, did so at cost of £50 for 150 words. Submitted this, got a call to say they don't accept foreign No Claims and don't insure anyone who has zero No Claims so i cancelled policy, they still charged me for the 3 weeks it was 'insured' (which was the time it took for them to request translation then reject it). Terrible to deal with.”
“Zenith kept me on the phone for half an hour and after cutting me off another one and a half hours before they reputably solved a problem that should've taken 2 minutes. Despite what they said about non-premium call number BT charged me £15.97 for the call. Don't insurance with this broker they are beyond appalling.”
“I feel like no one speaks to each other who works there.. they have messed me around so much. trying to take money out of my account for a claim that somehow got added that's not meant to be on there.. anyway, sorted that out supposedly by getting the documents from my old insurer and sending them to the email I was told to send them too, so ive followed all the steps they've told me to do, however.. I rang up again to see if this had been sorted, IT HASN'T BEEN DEALT WITH.”
“Got this insurance via a comparison site. The company called itself performance direct, they in turn use a broker called grove and dean. I wish I had done some research before parting with my cash as when I cancelled the policy which cost £260. All they would return is £7 what a rip off these companies are”
“Extremely unhelpful staff. Tried to add a driver on with full licence of 25 years and no driving convictions who was added very easy to my sister's insurance with out any problems.. can't wait unit my policy is up to leave zenith. Definitely would not recommend this company”
“I don't even have a licence and they never checked and gave me fully comp cover even though dvla have revoked my licence due to my mental health. They are so lovely on the phone and even when there's no money in my bank they still keep me insured and speak to me like I'm royalty. Due to them insuring me I won't ever be pulled over for no licence....happy days”
“This is the worst Car insurance i have ever come across- they will not cover if your car is broken into and the factory fitted navigation unit is stolen! absolute clowns!! DO NOT USE!!! no matter how cheap these rats are!”
“Awful company, rip off policies, unfair treatment of customers and add claims which were never made whilst taking your no claims. They may offer you a cheap quote initially but its down hill from there. Avoid at all costs!”
