“Was involved in an accident that was not my fault . Zenith are a nightmare to deal with haven't had a single update from them. The car has been written off and they are not offering what it's worth si I can't get another. Total loss company are rude and difficult to deal with, very unresponsive and bullish.”
“Wasn't very supportive and made me feel rubbish when I was involved in an accident which was clearly the other persons fault.
Other insurance company's agreed except my own!
Disappointed!”
“I had a small accident in my car, Zenith wrote to me shortly afterwards to say they had cancelled my insurance yet have not given a reason for this. It appears they are happy to take my money but when an issue actually arises they just want to throw me out and not refund me any of the amount I paid.
How they can call themselves an insurance company I am not sure! An absolute joke and I would recommend never using them.”
“Some one had my number plates on a plain white van and had a accident in London my van has my name and phone number on it still sent inspector to check for damage on it lost a days work first and last year with them rubbish”
“Advertised a much lower price, i went ahead and got the insurance however needed so many documents which they were not helpful with at all.
Then as found a MUCH cheaper deal I decided to cancel the insurance and they assured me there'd be no more money coming out of my account however the very next day 250 was taken!!! Disgusted at their hiding of information”
“I've never used this insurance provider before so it was something new. For now I didn't have to use any claim section and really hope I will not have to.
I had few situation when had to speak with advisor to be sure with all little bits and details. Service was great. Probably the same I could ask by email or web chat but I prefer to talk with somebody in real time :)”
“Excellent communication,resolved claim quickly but took hire car back when cheque issued leaving us without a car for a week while cheque cleared through bank”
“Two way they rip off young drivers,Firstly they wait till around 9/10 months then cancel the insurance.Stating that something had not been disclosed.Then when you dispute it charge you to carry on with your insurance.Usually hundreds of pounds because you don't want to lose your no claims
Want to change your car as a young driver,Same car twelve months newer.
Sorry we have to refer you to the underwriters.Quote comes back £ 600 pounds dearer for 3 months insurance.
Don't use this company unless you really need to.Con artists Not recommended.
Customer service a disgrace.”
“I moved and was refused insurance at my new address. Asked for a breakdown of my refund and was only provided with one figure which was i already aware of. They also tried to charge me for cancelling the policy when they had cancelled it. I had to ask to speak to managers numerous times. I wouldn't insure anything with them again. I'm still waiting for a breakdown of how they worked out my refund. This was 8 months ago. Utterly ridiculous!”
“5 calls and 2hrs on hold, just to try and speak to someone from Zenith. Not their claims handing firm. Not their windscreen replacement firm, but Zenith.
Each time repeating my simple request - an authorisation request for a manufacturer brand windscreen so my car warranty remains valid - and each time being transferred to someone who couldn't help me or (eventually) someone who could but had all the wrong details.
They were the cheapest quote, by a small bit. That wasn't worth the hassle caused for a simple glass replacement.
Never ever again.”
“Pleasant people offering a dire service. Made a glass claim (cracked windscreen) and needed authorisation for a specific part to be fitted. Calls to the numbers on my policy were directed to various windscreen and claims handling companies, but it was nearly impossible to speak to Zenith themselves.
5 calls and 2hrs later repeating myself over and over it's finally resolved but I'll never use them again.”
“With this policy some one drove into me and my car was a cat c damaged I was paid out quickly and a fair value I also brought another car and switched my policy by phone at the car yard which was very simple. Over all very happy with the service.”
“Terrible company took money from my account without permission.
I admit I had put the wrong date down on a previous accident . However I sent a letter explaining this and gave them the correct date of previous claim .
They still increased the premium and took extra money from my account . On the phone the guy said its your fault we still might not reduce it even with a letter from previous insurance company . Total rip off terrible service , as has been mentioned by other customers you get what you pay for , please do yourself a favour and avoid this company !!”
