Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So quick and easy, would definitely use them again”

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(Recycling) - Posted 7 years ago

“Easy painless selling of old iPhone 6 - great service and speedy payment - thanks”

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(Recycling) - Posted 7 years ago

“Keep you up to date throughout process an very quick payment. Excellent service!”

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(Recycling) - Posted 7 years ago

“Really fast & easy”

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(Recycling) - Posted 7 years ago

“Easy process to follow and regular updates. Cannot fault any of to experience.”

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(Recycling) - Posted 7 years ago

“Speedy service and payout”

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(Recycling) - Posted 7 years ago

“Really quick turn around. I did enter the wrong information, I thought my phone was unlocked but it wasn’t so they adjusted the price accordingly but it was still a better offer than other places. Happy with the service as had constant updates of the process. Money came in the same day as it arrived. Will definitely use Gecko again!”

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(Recycling) - Posted 7 years ago

“Very easy and convenient.”

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(Recycling) - Posted 7 years ago

“It was very good and easy, however maybe add more categories to match the condition of phones more accurately.”

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(Recycling) - Posted 7 years ago

“Very fast service”

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(Recycling) - Posted 7 years ago

“The item in description arrived exactly as described. Excellent service.”

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Posted 7 years ago

“perfect seller everything like in the descriptions of the objects a real pleasure”

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Posted 7 years ago

“excellent condition of the phone. even better than description. good small packaging and fast delivery to Spain.”

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Posted 7 years ago

“As explained above, I was told to pay the warranty deposit and send back the phone to be fixed if the problems were not related to the minor crack in the screen that happened after all the other issues. On sending it back I was told that it was not covered under the warranty because of the crack that I had already clearly disclosed in a previous email. If they had simply told me this would be the case I would never had sent it back and at least could have gotten some money back from selling the faulty phone that they had sent me (despite claiming in the listing that it was fully tested and in full working order). So now I am without a phone, and have lost all the money spent on the phone as well as the warranty deposit and the money I had to spend sending the first faulty phone back from abroad. Absolutely unacceptable.”

Helpful Report

Posted 7 years ago

Hello Amanda, thank you for taking the time to leave a review and apologies for your negative experience. Dropping or mishandling the item does invalidate our warranty, however, in an effort to provide good customer service we did give you the option to return the handset. We explained at the time that if our technician determined that the fault could be caused by dropping the handset, we could not repair it free of charge. However, you chose to go ahead and send in the handset. I am sorry this didn't work out for you, and we hope to see you again in the future.

Posted 7 years ago

“Eccellente.”

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Posted 7 years ago

“Slightly disappointed with the re-evaluatation. But, overall good service. Will use you again.”

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(Recycling) - Posted 7 years ago

“Excellent service fast and efficient”

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(Recycling) - Posted 7 years ago

“It's the second time I buy a cell phone, it's a good page and good service”

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Posted 7 years ago

“Good price, excellent customer service, perfect product and speedy delivery! What more could you ask for?”

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Posted 7 years ago

“Good communication.”

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(Recycling) - Posted 7 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews