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Genpower Reviews

1.8 Rating 65 Reviews

20 %

of reviewers recommend Genpower

Company Reviews

1.8

Based on 65 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Genpower 1 star review on 17th December 2021

Genpower 1 star review on 17th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company! Do not use!! Collected my £400 Hyundai Lawnmower and now won't let me have it back. The drive broke after a couple of uses. Hyundai customer service should not have this shody customer service company looking after they Aftersales. Gen Power Ltd - what a joke company! Should be ashamed of your dishonesty.”

Posted 10 months ago

“Stupidly thought I was ordering direct from Hyundai from the website page! However only realised it was Genpower when had to make enquiries as to where my mower was? Took ages to get to speak with after sales. First person said it's with the Courier and he would chase and get back to me. By the end of the day had heard nothing. Rang again and was told by someone else they cant find it! This is 8 days after it had been shipped. Asked if we could cancel and have a refund and was told you have to send the product back first! Hang on, the product I have not received has to go back before I get a refund? Unbelievable. So we insist on talking to a Manager, eventually we get the team leader who was very polite but said he would get back to us before 5pm. He didnt but I did get an email to say the Courier cant find tour mower so we will get tracking on the one we will dispatch. It said we will dispatch your repaired mower on Monday! Having now read other peoples remarks it is my opinion that they may be selling repaired machines to sell as new. Everyone on here should complain to the trading standards as the company are not going to stop selling until someone stops them. Will I ever get my paid for Hyundai lawn mower? Will it work or break down after a few weeks? Who knows but I think the Daily Mail may be interested as well as the tv programme Rogue Traders. Watch this space ........”

Posted 1 year ago

“Hyundai HYM51SPE Lawn Mower. For the most part the engine of the mower has performed well. The Easy Electric start stopped working within months of buying the machine, so I had to revert to the usual pull starter. A couple of years after purchase the dog leg on the end of the rear cable broke. I phoned Genpower and explained what I needed (having watched Adrian on Hyundaipowerproducts show how to replace the coupled cable assembly) The man at Genpower was very helpful and the package with a part duly arrived. In the meantime I had quite effectively constructed a Heath Robinson repair so that I could continue to mow. Realising that the replacement of the cables was not an easy job, I decided to let someone else do it when the mower went for service. In the meantime - Covid. My own repair remained pretty effective so I carried on and the servicing happened later than intended. The servicer took the package when he collected the mower. He subsequently returned the mower with his own repair as the package contained the wrong part. In fact, when I looked up the part, the single cable supplied was much cheaper than coupled cable I had paid for. Too much time had passed for me to send it back. The servicing man's repair has now broken and in such a way that I can't do the same HR repair as worked before. Given what I have read on this site, I might never be sent the correct part anyway. What to do? I think the dog leg endings on the cables is a built-in design weakness.”

Posted 1 year ago

“Purchased a Hyundai 420cc 14hp engine from this company . Initially the exhaust fell off after 1 hours use. A bracket was missing to hold the exhaust on, which is pictured on the advert for the product . Customer service refused to supply the bracket and indicated their disclaimer exonerated them from doing so ( sold not as seen? ) . After 6 hours use the engine block cracked and oil poured out. Customer service refused to take responsibility and I am now having to take the matter to trading standards. Avoid this nightmare company that wont take responsibility for there poorly made faulty products, that dont even come with the right parts for them to work.”

Posted 1 year ago

“after sales service is made as difficult as possible for the customer DO NOT PURCHASE _ YOU HAVE BEEN WARNED”

Posted 1 year ago

“This company is awful. They have £160 of my money. They fob you off until you give up. Always tomorrow. Well get that sorted. Lies lies lies give me my money”

Posted 1 year ago

“Terrible experience. Bought a Hyundai HYM510SP lawnmower on the 16th September. Set it up the next week and it worked but was spluttering. I know nothing about lawnmowers and thought maybe because it was new. Went to cut the lawn 3 weeks later and it wouldn’t fire up, nothing. Rang support they said it was ignition coil asked if I was happy to fit it and they would send part. Not really happy about it as I am a 50 yr old woman with zero tools and zero mechanic experience. Part came I didn’t have the tools. Ended up paying £30 for someone to come fit it for me. Didn’t fix it. They now say I’m out of my 30 day warranty and want me to drain the machine and send it back. I’m not comfortable in doing this so am stuck with a broken lawnmower and £450 down the drain. Don’t buy from these people and don’t try and help them out by accepting parts and trying to fix their faulty machines yourself or they will throw it back in your face. Date of experience: 31 October 2022”

Posted 1 year ago

“Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.”

Posted 1 year ago

“Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.”

Posted 1 year ago

“From start to the conclusion of the purchase was a nightmare. if you have a problem with machine just keep on and on and on to them”

Posted 1 year ago

“Bought a generator which was faulty. I rejected it within the statutory period. It was an absolute nightmare getting them to collect it and provide me with a refund. Customer service is non-existent and left me totally underwhelmed and disappointed!”

Posted 1 year ago

“Purchased a pressure washer lance attachment but the connection to the lance does not fit any make of washer. Contacted them many many times to ask what part I needed to buy but they were useless. Took ages to reply the just said visit a garden centre!!”

Posted 1 year ago

“Useless. Hyundai mowers should not be available for sale.”

Posted 1 year ago

“Needed a spare part for a lawnmower originally ordered from the company. Took over a month to finally get the part after 3 incorrect items were sent. It would have been longer had I not constantly emailed and called. When you spoke with customer services, they suggested that all was in hand, but, then days would pass with no resolution. Finally have the correct part, and will never deal with them again. Just so disappointing as the team that answers the phone are really good and helpful. I can only presume its the staff in the background, sending the orders that are letting things down.”

Posted 2 years ago

“I ordered a replacement set of brushes for my HYYW70 patio brush cleaner on 22nd April, I have been chasing these parts since February, however when I contacted the parts department last Wednesday I was assured they had the parts and they would be delivered by Friday. They arrived Saturday, not an issue with the delivery being a day late. The Issue is that the box only contained 7 x brushes, and a full set of brushes is 9 x brushes, so I am still 2 x brushes short. Still unable to use my unit! What's going on? don't you know your own products? Surely you should know how many spare brushes make a set.”

Posted 2 years ago

“DONT BUY ANYTHING FRIM THIS COMPANY! I have never dealt with such an unhelpful company. Purchased a Hyundai lawnmower which would not start, we were asked to box it up and send it back to them to check, we were informed that there is nothing wrong with it and asked to pay £122 carriage and their labour tine. We refused to pay, eventually they returned the mower back to us free of charge, but it still wouldn’t start. My husband stripped the mower back and called the technical team, Sean was helpful but Paul not so as he didn’t even send us an email explaining what to test! After listening to Shaun’s advice saying the float in the carburettor May be sticking my husband managed to solve the problem. This problem should have been rectified when it was returned but instead they never even checked the machine. It’s a good job my husband is quiet handy, I would never have been able to fix the problem on my own and Gen power certainly wasn’t interested. Very poor show on a lawn mower costing us nearly £500. Please beware if you buy from them your on your own!”

Posted 2 years ago

“Bought a 595 pound lawnmower expecting it to be a good buy how wrong i was self propelled motor packed up after six month s was told due to covid they could not honour ther 3 year warranty sent me a new part to fix myself the mower is the worst i have ever bought onstant problem after priblem electric start works when it want the engine is always hard to restart after using now the pull start doesnt recoil never never will i buy one of theae shite mowers again beware”

Posted 2 years ago

“We had a lawnmower off genpower it's a hyundai paid over £500 and we have had problem with it starting for some tome we contacted genpower and was Informed we needed to drain the oil and petrol dismantle and put in a box as we did now we have been informed by genpower they can't find a fault with the lawnmower and we have been asked to pay £122 as our 3 year warranty doesn't cover this all I can say is if you have any problems with your equipment your guaranteed won't mean a thing”

Posted 2 years ago

“WARNING THIS COMPANY TRADING AS HYUNDAIPOWEREQUIPMENT/GENPOWER LTD WILL TAKE YOUR PAYMENT BUT DONT SEND OUT YOUR PRODUCTS AND WHEN YOU CALL TO ASK WHY ITS NOT BEING SENT THEY JUST TELL YOU WHAT YOU WANT TO HEAR TO GET YOU OFF THE CALL, (TIP, when calling select option 1 sales and ask to be transferred to customer care, otherwise its just a answering machine service). SHAME AS THIS REALLY LOOKS BAD FOR HYUNDAI THEMSELVES. PURCHASE FROM THIS COMPANY AT YOUR OWN RISK. I have now had to file a claim in small claims court to recover.”

Posted 2 years ago

“No refund no generator they have £1299.99 of my money don't answer my emails disgusting corupt company”

Posted 2 years ago

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Genpower is rated 1.8 based on 65 reviews