Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Genpower Reviews

1.8 Rating 64 Reviews

20 %

of reviewers recommend Genpower

Company Reviews

1.8

Based on 64 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Genpower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Genpower 1 star review on 17th December 2021

Genpower 1 star review on 17th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible they are rubbish, I bought a petrol hedge trimmer, it has never worked, I’ve never used it, when it runs the blades operate on there own this is highly dangerous, when the throttle is squeezed it cuts out. I’ve been corresponded with their customer service to put it bluntly they are muppets. Do not use this company so unprofessional”

Posted 6 months ago

“Excellent service and fantastic speedy delivery, despatched Tue received Thur lunch. I ordered a HMY430SPE mower 17” with Electric start and self propelled it’s absolutely brilliant. Just received it, tried it out, started first time, the electric start is magic, it does have a manual pull cord if the battery runs flat. Tried the mulching out too, you can hardly see the clippings on the grass. A great plus also, you get a 600mI bottle of oil, so you can get mowing straight after assembly, this was straightforward too. The only this I was a little confused about, was where to attach the cable pull cord holding spring, it goes where the upper handle is attached to the lower part, just put it on the screw and tighten. Can’t believe how quick the delivery was, others were two to three weeks del. It’s a great little mower and I wouldn’t hesitate to recommend this mower. Brilliant service, Brilliant Mower, really pleased with it and so much power too. Thank you ..best regards James.”

Posted 8 months ago

“Nothing too big a problem. Supplied spare parts quickly. Eventually returned for repair. Only 7 days from pick up to delivered back.”

Posted 1 year ago

“The mower arrived in less than 24 hours . 4 days early. Put it together and did my first cut. Excellent.”

Posted 2 years ago

“15th June Received lawnmower/strimmer the other day, not impressed with having to build it up, right down to putting on the wheels & trim, finally used it for 1st time yesterday, had to change the cutting height a few times & still did not think it gave it a good cut, went over the grass a few times which I have never had to do with any other lawnmower I have bought, also the cable came out after using it, really not impressed with it at all, only reason I am not sending it back as I really cannot be bothered having to go through all the hassle of dismantling it, packing it & taking it to return, certainly would not recommend this lawnmower to anyone that I know Update 5th August I received a very quick response (Next day) from Aarron at Hyundai regarding my feedback on my lawnmower purchase, he could not have been more helpful, what a difference it makes dealing with a Company & their staff that cares & goes out their way to help Customers, it definitley made things a lot easier, have been in contact with Aarron from the beginning. They also organized pick up of the lawnmower & I have received full refund, no quibbles about it, very rare, very happy with the outcome, Thank you once again for your time & help with this, definitley deserves 5 stars Aarron & Charlotte x”

Posted 2 years ago

“Hyundai 7524 compressor Excellent service from beginning to end. Prompt and courteous delivery. When I rang to explain a part needed replacing they couldn't have been more helpful on the phone. The part was delivered the very next day. Thank you for an excellent online order experience. I certainly won't hesitate to order from you again”

Posted 2 years ago

“A little slow due to covin19 other then that Great service 👍 Brought mower and chain saw good bits of kit”

Posted 3 years ago

“I bought a Hyundai mower and there was a problem with delivery that was my fault. Genpower went to great lengths to redirect even going so far as contacting the delivery firm (TNT) that was actually on the way to my premises and redirecting to another address 100 miles away. The only frustration is that their phone lines are switched off because of Covid but they dealt with my problem promptly by email. I consider they went ABOVE AND BEYOND WHAT COULD BE EXPECTED. Thank you Genpower”

Posted 3 years ago

“Ordered a petrol lawnmower and in just 24 hrs later ...everything arrived.Assembled the mower in 5 mins,prepped and started 1st time ,cut the grass in a large garden perfectly? Nothing to complain about perfect so far.”

Posted 4 years ago

“I bought the Hyundai HYC 6220 62cc Pro Chainsaw back in October 2018 to use whilst my other very well known brand was in for repair. Delivery was very quick, within 2 days from when i ordered from Genpower, so was impressed with that, A good start. I opened the box with entripidation, not knowing what to expect from a low price chainsaw. Oh how wrong am i on that score, straight out of the box it felt Robust and fit to handle anything, (Im a Professional Arborist, so my saws get used a lot). Its now April 2019, and now that the saw is properly bedded in, its a Joy to use, Its my Go To Mid Range Saw and for Small Tree Felling. It has a realy good Power to Weight advantage and has Loads of Power that doesnt take long to fully get going, I can use this All Day with no drop in reliability or power etc, I have even used this high up in a Tree with very surprising results.. As a result of this Very Good Chainsaw, i have recently bought their Garden Multi Tool, I havn't used that yet but have high hopes of its usefulness and reliability. Will do a review of that in a few months.”

Posted 5 years ago

“I purchased a HYMT5200 Hyundai HYMT5200 52cc Petrol Garden Multi Function Tool system from a a Genpower distributor and due to unforeseen circumstances I was unable to unpack it for nearly four months. When setting the equipment up I discovered that the starter cord unit casing was broken making the machine unusable. I am pretty sure this breakage was due to the shipping company. I wrote to the supplier and Genpower including a photograph and explained the problem I had. Genpower immediately got in touch and shipped a replacement part to me at no charge. I have since had several discussions with the service department and every time they have been extremely supportive and helpful. I cannot praise highly enough the quality and fast response I have received.”

Posted 5 years ago

“Really good deals used these over the last five years and can honestly say will keep using always had a good relationship even when machine has broke down under warranty. machinery is cheap and has three year warranty on it almost to good to be true.”

Posted 5 years ago

“I was extremely impressed with the speed of their delivery - which far exceeded my expectations. I am unable to comment on the item I ordered as I have yet to assemble and use it.”

Posted 6 years ago

“A Five month wait for an under warranty part is not acceptable.”

Posted 2 months ago

“Took £430 from my account for a lawnmower. Waited a week to tell me that it was out of stock and still trying to get my money back 2 weeks later. Joke company. Terrible customer service and staff who don’t have a clue what they are doing.”

Posted 2 weeks ago

“Awful customer service. Returned a machine as I'd ordered the wrong one, didn't unpackage it at all and it left the same as it arrived. They collected the machine and two weeks later I had to chase them up to find out when I was going to recieve my refund. They dodged me three times then finally today said its been processed and I should recieve it in 5-10 working days meaning it's taken almost a month in total to get my money back. Its no small amount either. Its absolutely ridiculous, if you use them make sure you get your order right because if not you're in for a treat dealing with their "customer services"...”

Posted 4 months ago

“Do not buy from this company, they can not fix problems under their warranty, they just send the mower back without taxing it.”

Posted 7 months ago

“£500 lawnmower drive cable snapped after 3 months. Under warranty Genpower agreed to send a replacement cable. Wrong cable sent 1 week later. Still waiting for the correct cable Serial number and part number provided It’s a joke!!!”

Posted 8 months ago

“Hyundai really need a new distributor in the UK. The after sales service from Genpower is worse than useless, they ignore information or requests in emails and send responses that might as well be written in swahilli for all the sense they make, clearly their emails are not written by someone who took the time to read or understand or perhaps the auto translate option doesn't speak English. We will never buy a Hyundai product again as long as Genpower are dealing with after sales. Happily have recently bought a generator from Champion and a log splitter. Didn't even consider Hyundai as an option.”

Posted 8 months ago

“Scam company! Do not use!! Collected my £400 Hyundai Lawnmower and now won't let me have it back. The drive broke after a couple of uses. Hyundai customer service should not have this shody customer service company looking after they Aftersales. Gen Power Ltd - what a joke company! Should be ashamed of your dishonesty.”

Posted 10 months ago

«
1
2
3
4
»

Genpower is rated 1.8 based on 64 reviews