Genuine Collars Reviews

Name: Genuine Collars
Rating: 4.03

4.0 Rating 60 Reviews

73 %

of reviewers recommend Genuine Collars

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4.0

Based on 60 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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support@genuinecollars.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a collar, name tag and leash on July 18, 2021, Order #9336. It was delayed due a back order on the nickle rivets they use to attach the tag to the collar. I have reached out half a dozen times to get an update on my order...nothing. I asked for a refund...nothing. Based on the other reviews that are eerily similar, I would avoid dealing with this company; something shady is going on. I'm guessing they don't have a phone number on their webpage for a reason.”

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Posted 3 years ago

“Do not order. You will not receive anything and they will stop answering you once they have your money. Awful company”

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Posted 3 years ago

“I order a leather collar & a name plate on July 23rd & I haven’t heard from them since. Obviously this is a scam. Order ID 9402”

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Posted 3 years ago

“I can’t begin to tell you how disappointed I am. This leather is the stiffest, hardest, poorest quality leather I’ve ever experienced in my life and I grew up very poor. I previously bought my pup a color and lead from PetCo and this isn’t even close to the quality of this but three times more expensive. I wish I had read the comments and people were more truthful because this leather is worse than discount Payless tennis shoes.”

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Posted 4 years ago

“They sent an usable collar and refuse to back up their promise of "100%" satisfaction. Complete rip off, stay away.”

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Posted 4 years ago

“I purchased a collar for my large dog. It broke while on his lead while my husband was outside with him. Our dog only had the collar 4 weeks. I emailed them and asked for a refund. They said they would send another collar. I told them why would I want another collar? I'm not taking a chance of losing my dog. Quality is poor if it breaks in 4 weeks. No refund option. It took him 24 hours to respond.”

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Posted 5 years ago

“All the Dog Collar sellers on the internet I had to pick this one Nothing wrong with the collar just a measuring mistake I made and They would not exchange or refund because they have a POLICY and Customer Service or Understanding is not included and when they finally said they would exchange they made a demand which I decline to agree $47 Lost for a Collar I can not use Company could of handle this differently”

Helpful Report

Posted 5 years ago

Sorry you feel that way Joe, we have a very clear return and exchange policy in order to process returns and exchanges easily and within a timely manner for our customers. Unfortunately your demands for a free replacement for a collar of greater value than what you originally purchased could not be met.

Posted 5 years ago

“I am very worried as I have received this email but have not received my dogs collar yet”

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Posted 5 years ago

Genuine Collars is rated 4.0 based on 60 reviews