Genuine Collars Reviews

4.14 Rating 58 Reviews
76 %
of reviewers recommend Genuine Collars
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Anonymous  // 01/01/2019
I order a leather collar & a name plate on July 23rd & I haven’t heard from them since. Obviously this is a scam. Order ID 9402
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Posted 2 months ago
I can’t begin to tell you how disappointed I am. This leather is the stiffest, hardest, poorest quality leather I’ve ever experienced in my life and I grew up very poor. I previously bought my pup a color and lead from PetCo and this isn’t even close to the quality of this but three times more expensive. I wish I had read the comments and people were more truthful because this leather is worse than discount Payless tennis shoes.
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Posted 8 months ago
They sent an usable collar and refuse to back up their promise of "100%" satisfaction. Complete rip off, stay away.
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Posted 1 year ago
I purchased a collar for my large dog. It broke while on his lead while my husband was outside with him. Our dog only had the collar 4 weeks. I emailed them and asked for a refund. They said they would send another collar. I told them why would I want another collar? I'm not taking a chance of losing my dog. Quality is poor if it breaks in 4 weeks. No refund option. It took him 24 hours to respond.
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Posted 1 year ago
All the Dog Collar sellers on the internet I had to pick this one Nothing wrong with the collar just a measuring mistake I made and They would not exchange or refund because they have a POLICY and Customer Service or Understanding is not included and when they finally said they would exchange they made a demand which I decline to agree $47 Lost for a Collar I can not use Company could of handle this differently
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Posted 2 years ago
Sorry you feel that way Joe, we have a very clear return and exchange policy in order to process returns and exchanges easily and within a timely manner for our customers. Unfortunately your demands for a free replacement for a collar of greater value than what you originally purchased could not be met.
Posted 2 years ago
I am very worried as I have received this email but have not received my dogs collar yet
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Posted 2 years ago
Genuine Collars is rated 4.14 based on 58 reviews