Get Car Mats Reviews

Name: Get Car Mats
Address: 15 Witham Park House, Waterside South, Lincoln
Rating: 3.34

3.3 Rating 211 Reviews

57 %

of reviewers recommend Get Car Mats

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hello@getcarmats.co.uk

Location:

15 Witham Park House, Waterside South
Lincoln
LN5 7JN

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Get Car Mats 5 star review on 24th October 2021

Anonymous

Anonymous // 01/01/2019

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“You sent me the wrong carmats, you didn't refund my money, I'm not happy”

Helpful Report

Posted 2 years ago

“Should have read the reviews before purchasing then there would have been no issues as there would not have been any purchase. They sent mats that did not fit I own a Toyota estima which they advertised they supply for. After emailing they said it will be referred to manufacturers that was over three weeks ago and three email enquiries with no response so if anyone is thinking of using them you’ll only have yourselves to blame after.”

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Posted 2 years ago

“Cheap not worth the money I paid”

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Posted 2 years ago

“Customer service absolutely useless they sent the wrong map then would not respond ignored emails so eventually you give up so I now have a map that doesn’t fit and they’re not interested wouldn’t touch and with a barge pole”

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Posted 2 years ago

“First time using this company and will be the last. Non-existent customer service. Was looking for a set of car mats for my new Peugeot 2008 and entered my car reg on their website. Purchased it at the end and mats arrived promptly. However, mats didn't match because it was for the old model of the 2008. They have asked me to return the mats and I will receive a refund. I have also asked that whether they will refund the return postage and the person who replied to my email and I quote 'Yes I am sure we will get this sorted for you.'. Have been chasing this for 2 weeks now and I have a reply 'we do not provide postage refund'. After reading most of the reviews on here, this company is a complete joke. To summerise, their database of the car reg search is outdated and the search result is incorrect if you own a newer car. Secondly, if you are going to buy the higher quality mats instead of the cheapest once they do, they will send the lowest quality once instead of the one you've ordered. You have been warned and avoid this website at all cost!”

Helpful Report

Posted 2 years ago

“The quality was ok, although I was expecting a thicker type of rubber, rather than something that you will find more likely in use on the industrial floor. The major issue was the strong smell, which made it impossible for me to continue the journey, without having to chuck them on a bin on the motorway service, as the Vito Tourer does not have a sealed boots compartment which could have contained the smell, which is so strong it gives headache to all passengers. It is not fit for purpose as it is delivered and I am frustrated that due to the circumstances I could not return the product for a refund!”

Helpful Report

Posted 2 years ago

“Used website to buy a bootliner. Entered registration and it went to my car modle. Bootliner arrived and did not fit. Contacted Get Car Mats and was told I should have checked it fitted before buying. Very poor customer service.”

Helpful Report

Posted 2 years ago

“Ordered some “made to order” mats for my van by putting in the vehicle reg plate on their website which took me to a page apparently for my vehicle. However when they arrived they were for a long wheelbase and mine is short wheelbase. Contacted customer service and was told “we don’t do a short wheelbase for your van” I then informed them that it doesn’t say that on the website so I’d like a refund please. I was then told that they would only refund 75% of my purchase price and that I would have to pay the return postage, so in total around half of the cost of buying them in the first place. I feel as their website was misleading this is completely unacceptable and I certainly won’t recommend them to anyone”

Helpful Report

Posted 2 years ago

“Mats didn't fit car, tried to return them but they don't refund as they are made to "fit"....”

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Posted 2 years ago

“Awful quality paid for the exclusive think they sent me the budget will not buy again absolute rubbish😡”

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Posted 2 years ago

“Bought Mats for Ford Custom, they arrived on time and looked the part. However the fit is terrible and is substandard. Avoid this product”

Helpful Report

Posted 2 years ago

“Not impressed at all. Item was in two pieces (didn’t state this as it’s a load liner) and didn’t fit the vehicle”

Helpful Report

Posted 2 years ago

“Shocking customer service from this so called company. Returns policy is complete nonsense, the mats are not made customer-specific so there is no reason to not be able to return them. They were not helpful in resolving the issue with my order whatsoever. Go elsewhere!”

Helpful Report

Posted 2 years ago

“Customer service, only got a reply when I used paypal. Only one carpet came I have to keep chasing for the second one, and when it came it was very disappointing, quality was very poor stitching was missing in places and didn't even fit correctly in the cab of my VW. I wont be ordering again.”

Helpful Report

Posted 2 years ago

“VW transporter front mat was a poor fit and the heel pad was stitched in place at an angle. It looked like rubbish, as it would not sit in place as the cut out for the hump in the middle was not right. I sent them photos but was told that there was no issue, I then asked for a refund but was refused, asked for an address to send it back to them so they could see what I meant but they stopped communicating. Binned it and bought a good one from Rugsforbugs. AVOID.”

Helpful Report

Posted 2 years ago

“I wasn't happy because the mats came in 2 pieces so I'd definitely not buy from again”

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Posted 2 years ago

“Ordered a set of mats and then found I didn’t need them . I tried to stop the order but as their policy states that’s not going to happen . It was a Sunday surely they don’t manufacture “rubber “ mats on a Sunday I thought. So they win 1-0 any one need a set of Audi sq5 mats 1/2 price??”

Helpful Report

Posted 2 years ago

“I ordered the wrong mats because your site is confusing and the quality is poor for the price I paid. I did complain but didn't have much joy.”

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Posted 2 years ago

“Mats was not delivered to me and neither the company nor delivery company took responsibility , left on my door step”

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Posted 2 years ago

“Customer service not helpful AT ALL! Mistakenly ordered MAT, and asked for replacement, company refused me, asked them I would pay delivery services, still refused me , so be careful with this Company, think million times before deal with them, I am not happy at all, not recommended!!!!!((((”

Helpful Report

Posted 2 years ago

Get Car Mats is rated 3.3 based on 211 reviews