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GetGeared.co.uk Reviews

4.9 Rating 2,032 Reviews

99 %

of reviewers recommend GetGeared.co.uk

Company Reviews

4.9

Based on 2,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw from the reviews that these helmets came out on the small size so I ordered a size larger than I needed and I couldn’t even get it on my head supposed to be a large size but it must have been xs what a waist of time”

Hi Martin, Thank you for taking the time to provide us with feedback. This review is actually a product review rather than a service review which this platform is used for. You purchased a Shark Ridill Helmet via our Amazon store. Unfortunately purchasing on Amazon does not allow you to benefit from the knowledge & expertise of the retailer as the descriptions are limited on Amazon and not controlled by retailers. Shark sizes are normally true to size so there may be an issue with the size guide that you have used supplied by Amazon. We are able to provide fitting advice for helmets over email, the telephone and we offer Zoom calls to ensure that you get the right fit. I can see that your Amazon return has been received and that your refund has been processed. If you are still having trouble with helmet sizing, feel free to contact our support team and they will be more than happy to help. Kind regards, Suzy Your GetGeared Team

“Fantastic service”

“The very best price, very friendly and easy to deal with free delivery that turned up the next day. If only all on line experiences were this good 👍🏼”

“Disappointing first order experience overall, took around a month to get my items and dispatch times were not in line with the ones stated on the website. Support was quick and attentive, but even then the information received didn't match up to what actually happened. The products when they were finally received were great and packaged well. No complaints with the items themselves. All in all, if you need the items quickly don't pick anything that has a suggested dispatch date or alternatively go with SBS or other nonindependent retailer. I will likely only go with GetGeared again if the prices were outstandingly worthwhile or if it's a specific size that's not stocked elsewhere.”

“Really poor experience. Leather jacket I ordered was delivered in a totally unsuitable box that was delivered soaking wet by DPD (I recognise this was likely to be the fault of DPD). However I then discovered The jacket was stuffed into the box in a ball due to the small size and shape of the box. The jacket was far too small even though I had followed the sizing guidelines so it needed to be returned so I contacted GetGeared. Given the poor packaging I was shocked to be told I ‘should’ get a refund if I ensure the jacket is returned in as new condition! GetGeared obviously didn’t care how it was sent to me. Due to the condition and inappropriate size of the original box I sourced a better box and returned the jacket. I then waited and was notified my refund was processed exactly 14 days after GetGeared had acknowledged receipt of the return (GetGeared t&c’ state up to 14 days). I’ve now learned ‘Processed’ means they’ve agreed to the refund but I now need to wait for the money to reach my bank account! It should be noted I needed to contact GetGeared to clarify information sent to me about my PARTIAL refund (the payment I made for DPD delivery was not being refunded) and I was given lots of excuses about the original packaging, the time taken to ‘process’ the partial refund and the frustrating communication telling to ensure the jacket was returned in As New condition. This has been a Really poor experience and GetGeared think I’m an idiot if they think I believe the many excuses that they spout so easily. Never again!”

“Yep good service product was what I wanted should have ordered a large instead of XL as I have found with spada before”

“Great prices and even better with a Black Friday discount. They went the extra mile on delivery and made it a personal service. Will use again and they will be my first port of call for all things bike related.”

“Well so bad yet ordered a jacket and a pair of trousers, trousers arrived very happy but still awaiting delivery of jacket sent two emails no response as yet.”

“Due to a recent update to Getgeared’s online shop it appears that my customer account has been deleted. Not really happy with this as I’m a multiple return customer.”

“Martin was very helpful and friendly helping me choosing the right jacket for me. The jacket is exactly what I was looking for, it’s light, comfortable and does not look like a motorbike jacket but more like a nice shirt. Great price including back protector.”

Hi, Thank you for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that Martin was able to help you find the right jacket for you. We do hope that you are enjoying this! Hope to see you shopping with us again soon! Kind regards, Elise GetGeared Team

“Good price and service and delivery very fast”

Hi Ady, Thank you for taking the time to leave us feedback! Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Really good customer service Very reasonable price Suzy and Trish you are amazing Thanks guys Will definetly use again Really great boots”

Hi Simon, Thank you for taking the time to leave us such wonderful feedback, especially for Suzy and Trish. I will ensure that the lovely comments are passed along to them. I'm glad to hear that you had a great experience with us and I do hope that you are enjoying your boots. We do hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Free and quick delivery. Great price and everything exactly as stated. What more could you want?”

Hi, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were happy with your items and that your order was delivered quickly! Hope you are enjoying your items and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Bought a Richa Scrambler jacket and wanted it delivered next day to middle of Scotland. The girls in the shop were brilliant! Sorted it out no problem. Minor issue with the jacket- manufacturer not getgeared I might add. Sent back and replaced within a few days. Arranged on phone and they were super. My first stop for any more gear - that’s for sure!”

Hi Matt, Thank you so much for taking the time to leave us your feedback on your recent experience with us. I'm so glad to hear that we were able to get this delivered to you quickly and that the issue with the jacket was resolved for you quickly. We do hope that you are enjoying your Richa Scrambler jacket. Hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great service and a great price on a pair of Oxford Riggers braces with very fast delivery”

Hi Phil, Thank you for taking the time to leave us feedback on your recent experienced with us. I'm glad to hear that you are happy with your Oxford Riggers braces purchase. We do hope that you continue to enjoy these. We hope to see you shopping with us again in the future. Kind regards, Elise GetGeared Team

“Really happy with the service I received. I called to ask for details on the product I was interested in. Martin was very helpful. I then went to the shop to confirm my size. Martin had set out the different sizes already. I was offered a drink & made comfortable before any "shop talk". Excellent service, excellent experience. 100% recommended.”

Hi Jason, Thank you so much for taking the time to leave us your feedback about your experience with us. I'm glad to hear that we were able to provide you with the information over the phone as well as in-store bout the item that you were interested in. I will ensure that I will pass on the lovely comments to Martin to read! In the meantime, we do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Brought the oxford hoodie 2.0, recieved before estimated delivery date with a hand written note saying they'd upgraded my delivery for free so id get the hoodie before the weekend! Very kind and thoughtful, the sweets sealed the deal too! Will definitely buy from them again! 🙂”

Hi Dale, Thank you for taking the time to leave us feedback about your recent purchase with us. I'm glad to hear that your order arrived with you before the estimated delivery date. I do hope that you are enjoying your Oxford Hoodie 2.0. Hope to see you again in the future! Kind Regards, Elise GetGeared Team

“the staff at GetGeared always go above and beyond to help you in anyway they can their main aim is to make sure you are happy with your purchase they are friendly happy staff and i highly recommend them to everyone so i give them 12* out of 10 many thanks for all your help”

Hi Neil, Thank you so much for your positive comments! I am so glad to hear that you have had such a great experience when shopping with us. I will ensure that I pass these comments on to the team and we hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Knowledgeable and helpful service. Nothing too much trouble.”

Hi Paul, Thank you for taking the time to leave us feedback! Reviews like yours make such a difference to companies like us. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“ordered a tailpack bag the item was not in stock. GetGeared kept me upto date with the order until it arrived. Great product and a great team”

Hi Gareth, Thank you so much for taking the time to leave us feedback for your recent experience with us. I'm so glad to hear that we were able to keep you up to date with your order. I do hope that you are enjoying your Trailpack bag. Hope to see you shopping with us again soon. Kind Regards, Elise GetGeared Team

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GetGeared.co.uk is rated 4.9 based on 2,032 reviews