GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a long time to send the waterproof jacket that leaked and a longer time to deal with my queries. Unfortunately I’ve now seen they are in liquidation so no hope of a solution”

Helpful Report

“The company is now in liquidation! Did everyone else receive the information in the mail?”

Helpful Report

“ordered a helmet on the 10th June.....still waiting. had a couple of emails from them apologising for delay...was told at the end of june it would be out for delivery that week... its now nearly the end of July... multiple emails unanswered....your website not taking orders Leatherhead shop "temporarily closed' and a few people on Facebook seem to be having the same issue!!!!! almost £300 out of pocket and really worried because i now have find another helmet with ZERO ££s!!!”

Helpful Report

“Ordered items which were too small so returned them to the store via royal mail tracked , tracking said delivered on saturday rang the shop to be told they hadnt recieved them ,hmmm?? Few days later looks like store has closed down and i'm now out of pocket , so thank you very much.”

Helpful Report

“think this company has gone tits up no reply to anything”

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“Ordered boots weeks ago and I've heard nothing tried to ring no answer sent emails no reply really bad service been on line today and they have nothing looks like company is closed down so no chance of a refund”

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“Extremely poor service , had to wait weeks for my gloves , very difficult to get anyone to reply to emails , once the gloves finally arrived they are to big anyway , no reply to my email explaining this , will never buy from this company again”

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“ordered rst boots on the 3/7/24 still have not received them emailed on two occasions still no replay very poor customer service”

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“Worts company i order somenthing. Sell stuff they dont have in stock. Try to cancel order and refund more than a week and no response at all. No customer service Not a reliable company”

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“Poor Customer Service Not sure what is happening with customer service after reading the all the positive reviews, but unfortunately my experience of service is poor. I purchased motorcycle trousers with a lead time of 5 working days + 3 working days dispatch. After not receiving the trousers, or any communication, I chased up my order several times via email and telephone. I eventually received them 24 days after ordering. Unfortunately I had to return the trousers, the returns process online was straightforward downloading postage label and returning to post office. A week after returning my order I received a email stating my return had been received and to allow 14 days for refund. Its now over a month since I returned the trousers and still no refund!”

Helpful Report

“10% off code WEL10 does not work. Grrrrrrrrr”

Helpful Report

“Wouldn’t touch this 2 bob company I brought a disc lock which evri left on my doorstep and evri had admitted liability for lost parcel but this mob telling me I should of bin home to sign for my parcel oh really so it’s my fault wouldn’t touch you lot your customer service is terrible”

Helpful Report

“8th August - web order made and confirmation email received 11th August - order delivered, but incomplete, email with photo of contents sent to Get Geared 12th August - Get Geared respond but only with apologies : “Thank you for your email. I am sorry to hear that there is an issue with this delivery. I have contacted the warehouse and will investigate what has happened here. As soon as this has been resolved I will let you know the outcome. Kind regards,Suzy” 15th August - I send a chase up emails to see if any progress has been made. No response received in 24 hours. 16th August - It’s now been 5 days since my complaint. No resolution, no further feedback, and no refund for the missing item has been offered. My packing slip states “Negative reviews can severely damage a small business & should only be left, if a company refuses to correct a problem.” Well, guess what, here is your review. I have been happy in the past with face-to-face service at their shop while I lived in Surrey. However the customer service for their web orders seems to have fallen down a deep hole.”

Helpful Report

“Very bad customer service. After ordering a 24 hour postal service to deliver my parcel they didn’t post for nearly 3 days . I have trained to contact them repeatedly with out success. I ordered on the Tuesday and it’s now sat and no sign of my new stuff. Having to put my weekend trip on hold. So if you’re in a rush plz don’t count on getting you stuff in time.”

Helpful Report

Hi David, thank you for taking the time to leave us feedback I have looked into this for you and can see that your parcel was shipped via a next day service. Your parcel was delayed by Royal Mail despite us sending it on the 24 hour service. Unfortunately delays with couriers are out of our control. We refunded your delivery charge as an apology for the delay with the courier. I am sorry you feel let down on this occasion. Kind regards, Suzy GetGeared Team

“Really poor experience. Leather jacket I ordered was delivered in a totally unsuitable box that was delivered soaking wet by DPD (I recognise this was likely to be the fault of DPD). However I then discovered The jacket was stuffed into the box in a ball due to the small size and shape of the box. The jacket was far too small even though I had followed the sizing guidelines so it needed to be returned so I contacted GetGeared. Given the poor packaging I was shocked to be told I ‘should’ get a refund if I ensure the jacket is returned in as new condition! GetGeared obviously didn’t care how it was sent to me. Due to the condition and inappropriate size of the original box I sourced a better box and returned the jacket. I then waited and was notified my refund was processed exactly 14 days after GetGeared had acknowledged receipt of the return (GetGeared t&c’ state up to 14 days). I’ve now learned ‘Processed’ means they’ve agreed to the refund but I now need to wait for the money to reach my bank account! It should be noted I needed to contact GetGeared to clarify information sent to me about my PARTIAL refund (the payment I made for DPD delivery was not being refunded) and I was given lots of excuses about the original packaging, the time taken to ‘process’ the partial refund and the frustrating communication telling to ensure the jacket was returned in As New condition. This has been a Really poor experience and GetGeared think I’m an idiot if they think I believe the many excuses that they spout so easily. Never again!”

Helpful Report

“Due to a recent update to Getgeared’s online shop it appears that my customer account has been deleted. Not really happy with this as I’m a multiple return customer.”

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“Customer service pathetic, when on the phone very cheeky, selling false delivery to ni, extremely un responsive to customer service emails. Extremely dissapointed”

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“I brought the Alpinestars AST-1 V2 Trousers the full cost of these are £148 I got £11 off. I brought them in January. Haven’t had a chance to try them in proper rain. Well I did today and my under trousers got soaked. These are not at all waterproof. I think they are a complete rip off, I’m so disappointed!”

Helpful Report

Hi JP, I am sorry to hear that you have an issue with a purchase that you made in January. All of our products have manufacturer warranties so if you contact our support team we would be more than happy to get this resolved for you. It is not often that we have to deal with faulty products however on occasion it does happen. We have processes in place to deal with these situations and as soon as we are made aware of the problem, we do our best to minimize the inconvenience for you. We look forward to hearing from you either by phone or email. Kind regards, Suzy - Your GetGeared Team

“I saw from the reviews that these helmets came out on the small size so I ordered a size larger than I needed and I couldn’t even get it on my head supposed to be a large size but it must have been xs what a waist of time”

Helpful Report

Hi Martin, Thank you for taking the time to provide us with feedback. This review is actually a product review rather than a service review which this platform is used for. You purchased a Shark Ridill Helmet via our Amazon store. Unfortunately purchasing on Amazon does not allow you to benefit from the knowledge & expertise of the retailer as the descriptions are limited on Amazon and not controlled by retailers. Shark sizes are normally true to size so there may be an issue with the size guide that you have used supplied by Amazon. We are able to provide fitting advice for helmets over email, the telephone and we offer Zoom calls to ensure that you get the right fit. I can see that your Amazon return has been received and that your refund has been processed. If you are still having trouble with helmet sizing, feel free to contact our support team and they will be more than happy to help. Kind regards, Suzy Your GetGeared Team

“I never received it. The postal address was wrong and when I tried to change the address with the courier it got ignored and posted to the wrong address out side and got stolen. I tried to get it fixed and found through the courier you chose and have been ignored. Since got from else where that uses royal mail.”

Helpful Report

Hi Kim, I am sorry to hear that there was an issue with the delivery of your order. Unfortunately once an order is shipped, it is not possible to change the address of a parcel if it has been entered incorrectly at the time of the order. As far as I can see, we have not had any contact from you in regards to this delivery - either to change the address before shipping or to let us know about this situation. To help, we would need to have been contacted at the time so that we could offer our assistance in dealing with the courier. I am sorry that this is the experience you had on this occasion. Kind regards, Suzy - Your GetGeared Team

GetGeared.co.uk is rated 4.9 based on 2,051 reviews