Get The Label Reviews

Name: Get The Label
Rating: 2.03

2.0 Rating 137 Reviews

23 %

of reviewers recommend Get The Label

2.0

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Get The Label 1 star review on 14th April 2025

Lidia

Get The Label 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same like all the other customers have issue with returns. Ridiculous that you have to pay for delivery and then to return. I should have read that before to order anything from them.”

Helpful Report

Posted 3 years ago

“Made an order on get the label.. paid next day delivery as I was in a hurry to receive my order. My order did not get delivered, asked get the label to resend order out and not to refund.. as hermes messed it up once again only to be told they refunded me yet im still waiting for my refund to clear. It makes perfect sense that this company is a subsidisery of jd sports who are also completely disgusting when it comes to customer service. Waited 2 months for my air max to arrive from jd which were bought for my bday, jd would not resend my trainers or refund me. One of these companies should be operating as all they do is mug they're customers off tale peoples money for a service they ain provided. Do not buy from get the label or jd online”

Helpful Report

Posted 3 years ago

“Bought shoes from this company shoes didn't fit so I sent them back cost me €11.65 expensive but didn't get a refund can't email them as it says can't be delivered very bad costumer service never buy anything from them again.”

Helpful Report

Posted 3 years ago

“I bought an item for my 11yr old It said size 10-12 yrs, but was way too small for him. SO I started the return process! Total nightmare! Basically I've spent £9.20 for nothing. Paid for delivery and for return, with nothing to show for my money! The email address comes back "cannot deliver" and the telephone number has a voice recording saying their offices are shut, despite listing the opening times (which I called within). I very much doubt I'll get money back and I am posting this back with a lot of doubt!”

Helpful Report

Posted 3 years ago

“I would like to give them 0 star because they have a poor service , I bought item from them. To claim the return they mad it so hard for me . After 3 months Do yourself a favour 🙏”

Helpful Report

Posted 3 years ago

“Return charges not made clear at the time of purchase - would not have bothered if this was the case - delivered item looked nothing like the photograph so on that basis would avoid like the plague in future.”

Helpful Report

Posted 3 years ago

“£6 to return an item! Is that a joke?”

Helpful Report

Posted 3 years ago

“Absolute joke - pay for delivery and then pay through the roof for return. Unacceptable business and complete scam. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Returns Service is awful!! I paid £5.50 using Royal Mail but the postage label still read the address of the REBOUND hub.? So, 2 days to go to REBOUND arriving on 15th July ...6 days later it is still not with Get The Label? The tracking system is not worth a jot and the email I got from Get The Label said to be "patient ". I just wish I had read the reviews before I ordered. I am surprised at KLARNA Bank doing business with them. Never again. £11 spent on postage.. Rip off...”

Helpful Report

Posted 3 years ago

“Unbelievable!!! I received a pair of mens trainers never ordered by me, addressed to me with paperwork for a guy in Birmingham, w hat the f###! is all this about??? How did they get my name and address put on his order??? I wll be phoning tomorrow and expect a good explanation and compensation for stress!!”

Helpful Report

Posted 4 years ago

“Never had any problems with the returns but the qaulity of the clothes is shocking the stuff I ordered looked fake and material was rubbish for apparently being designer stuff.”

Helpful Report

Posted 4 years ago

“This is the WORST company I have EVER dealt regarding returns. My fault, I usually always read reviews first but on this occasion I have just looked after trying to work out how to return a parcel. I will NEVER buy from them again ... everyone out there avoid at all cost .... and it does cost! Still on reviews not going to pursue with return as I don’t trust this company. Yes I think it is deliberately made difficult to stop us sending things back. Lesson learned.”

Helpful Report

Posted 4 years ago

“Bought a jacket which was nothing like the picture. Cheapest looking material, no lining, thinner than a bin bag. Will never buy from here again. I wish I had read the reviews before buying. Don’t even start me on the returns. In this day and age, no one charges for returns. Paid £5.25 to return it. Worst company ever! Avoid.”

Helpful Report

Posted 4 years ago

“Terrible. No shipping updates after 10 working days. Passed from pillar to post when contacting their customer service. The phrase cheap does not always pay is very apt when it comes to this company.”

Helpful Report

Posted 4 years ago

“Can't return without a printer can't post to a po box absolute rubbish”

Helpful Report

Posted 4 years ago

“Returns is a nightmare,”

Helpful Report

Posted 4 years ago

“Purchased a pair of Boots from Get The Label via Groupon deal. Unfortunately the Boots were too small and I have attempted to go through their returns policy. On their website it states that you can arrange for Collect Plus drop off at cost of £2.50. This seems to be at odds with the url on the invoice which sends you through to a company called Rebound. This allows you to use either Royal Mail at cost of £5.25 or UPS at a cost of £6.10. Really think this is absolutely atrocious charges. Decided to keep the Boots and drop them off at a Charity shop. States on their website that 92% of goods never get returned - Wonder why?? Will never purchase anything from these people again. Buyer Beware.”

Helpful Report

Posted 4 years ago

“Never received my Parcel, you use Hermes who are literally a joke, and now every time I email for my refund, it rejects my email!!!! So I’m out of pocket which was a Christmas present”

Helpful Report

Posted 4 years ago

“I purchased a few clothing items from getthelabel.com on the 12th of July. In a week I had received my order and I was not happy with some of the clothes that had been delivered to me. On the 19th of July, I lodged a return which was to be processed by outbound returns, a company that get the label has partnered with to make returning goods 'easier'. After paying the amount for the returns I waited for rebound returns to contact me regarding the package, which didn't happen. I ended up contacting getthelabel and I was told that I could drop the parcel off at any post office for it to be sent back. I was promised a refund for the money I had paid for the services of rebound, which I still have not received. I went into the post office and was then told that they did not know of rebound and were not associated with them in any way. I contacted customer care again and the agent then told me I needed to pay for postage to ensure that the return gets back to them. I went into the post office and paid for the package to be sent to rebound on the 4th of August. While all this was happening, I forgot to put the return form in the bag and I contacted getthelabel with images of the package and receipt, and I was assured that my return would still be processed based on my invoice. Today, the 13th of August, I contacted customer services to follow up on my return and I was told that I sent the package to the wrong address. This is the point where I'm getting mad now. Last week I went as far as showing them an image of the package and no one bothered to mention that the address was wrong. I had an opportunity to stop the package as it had not yet been delivered. After all that I've been put through, getting incorrect information, having my time wasted and my money wasted, the agent had the nerve to tell me to get the parcel and send it to a different address. This happens to be the same agent who has been giving me all the incorrect information that led to this but will not take responsibility for his actions. I have experienced terrible service but this is the worst to date and I strongly advise against using the services of getthelabel as the customer is not their main focus. Getthelabel is all about profits and will not take responsibility for their wrong doing, regardless of the losses that their actions can cause to customers. I'm starting to think that getthelabel is not interested in paying me my refund at all. Maybe all this is a ploy to make me give up on my refund even though the clothes are now with rebound, a company contracted by them. Only getthelabel would know.”

Helpful Report

Posted 4 years ago

“Horrible customer-NO-service. Sent faulty item promised me a free return label, waited weeks they ain’t done Sh** They don’t answer phone, emails or twitter. When I finally got hold of them they phone they hung up on me. Rubbish site, can’t even log in. Absolutely nonsense. I will never buy from them again.”

Helpful Report

Posted 4 years ago

Get The Label is rated 2.0 based on 137 reviews