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Getting Personal Reviews

2.1 Rating 142 Reviews

27 %

of reviewers recommend Getting Personal

Company Reviews

2.1

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult

Read Getting Personal Reviews

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Phone:

0845 217 6382

Location:

Getting Personal Ltd Southmoor Road, Roundthorn Industrial Estate
Manchester
M23 9DS

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Getting Personal 1 star review on 9th April 2024

Getting Personal 1 star review on 9th April 2024

Getting Personal 1 star review on 9th April 2024

Getting Personal 1 star review on 11th February 2022

Getting Personal 1 star review on 1st March 2021

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I've ever dealt with. Order an anniversary card. Never received the card. Now the company won't refund me or dispatch another card. The staff just keep fobbing me off. Nobody wants to do anything about my situation. I have contacted them on several occasions and no one is willing to help. Please DO NOT ORDER FROM THIS COMPANY. Save your money and shop anywhere but here.”

Posted 3 years ago

“Ordered a photo print & frame for my daughter who is working in the NHS during Covid-19, to fund her Medical Degree. Item sent to wrong addressed and was returned to GP. 17- days later and still waiting for item to be posted to correct address. GP hides behind the Covid-19 crisis for not answering any of their telephone numbers. They suggest using LIVE-chat... which isn't working on their website. Emails never get answered in a reasonable time. The customer service from this company is atrocious and blatantly bad.”

Posted 3 years ago

“Do not buy from here absolute joke I paid for next day delivery and it never came and it is now saying that I don't have an order number yet they have took money out my account. I will never shop here again very disappointed because it was a nice gift for my boyfriend, I emailed a couple of days after and they still haven't got back Shocking service!!!!!”

Posted 3 years ago

“The worst place to buy from! AVOID AVOID AVOID!!!!! I purchased a baby’s first passport and gift tag for my cousins baby as a gift the name I wanted on it was ‘Lily’ it came saying ‘Ljly’ it also came damaged due to the packaging not being substantial enough. I contacted the email address as the live chat they say they have is none existent, it took them a good few days to first reply, on the reply I was asked to upload pictures of it which is fine so I did only to then receive a reply over a day later saying please print a returns label off and take it to your post office with a note inside as to why your returning 1. Ive already explained in my first email why I want a refund 2. We are in the middle of a worldwide pandemic, I am on furlough so not at work and unable to print a label also on an NHS letter stating I cannot leave the house for 12 weeks. I explain this and asked for a label to be sent out but to no surprise they couldn’t help with that. So I’ve basically had to go well out of my way and against the advise of the NHS just to return a gift that came wrong and damaged from you ? Clearly your customer service is diabolical and I will never ever use you again and will definitely be sharing my view on your company to make sure no body else does either ! I’ve yet to receive my refund I’ve no doubt that will be a battle aswell”

Getting Personal 1 star review on 23rd May 2020

Getting Personal 1 star review on 23rd May 2020

Posted 3 years ago

“Used express delivery to make sure card arrived for daughters 16th. Still not arrived. Will use moonpig from now on.”

Posted 3 years ago

“Made me very happy they are all lovely thankyou .i will be ordering again thankyou again.”

Posted 3 years ago

“Absolutely horrendous service, just been given the run around for over two weeks, I'm abroad working, been stuck here since the virus outbreak, tried to send something special to my daughter for Easter, this company just let me down, what a shambles.... Firstly waited 7-10 days for initial delivery, my Mrs contacted them to be told it had been delivered, it had not. They agreed to send a second item after claiming the first one was "lost" again, we waited, my daughter waited.. nothing, easter is long gone and my daughter received nothing thanks to this useless company, zero remorse from them either, the customer service rep even implied my Mrs was being dishonest, avoid these clowns at all cost!!”

Posted 3 years ago

“horrible company to order from start to finish”

Posted 4 years ago

“Ordered an Easter present for my daughter who is working on the frontline in this pandemic. I cannot see my daughter due to my own health problems. This present has never arrived. Im very upset”

Posted 4 years ago

“Paid for a Mother’s Day cushion with delivery promising to arrive on the day Was not delivered. I’m am more than unhappy. Wish I never tried a new company. Terrible. .”

Posted 4 years ago

“Ordered a Mother’s Day card for my son. Guaranteed to be delivered for Mother’s Day. Guess what. Response- if it hasn’t arrived within 10 days , get back in touch. £9 for a card that never arrived. Would never use this company again”

Posted 4 years ago

“I am a very upset and frustrated customer. Getting personal has no customer service or understanding of customer needs. I would not recommend this company to anyone. The payment page had multiple errors which meant 2 orders were purchased instead of one and so 2 were sent out! They would not refund me or offer any discounted amount on a gift card for future purchases. This was not my error and I feel they are not committed to keeping customers. Don’t waist your money.”

Posted 4 years ago

“I am a very upset and frustrated customer. Getting personal has no customer service or understanding of customer needs. I would not recommend this company to anyone. The payment page had multiple errors which meant 2 orders were purchased instead of one and so 2 were sent out! They would not refund me or offer any discounted amount on a gift card for future purchases. This was not my error and I feel they are not committed to keeping customers. Don’t waist your money.”

Posted 4 years ago

“First order there was a spelling mistake and second order they sent me someone else's order and one went to someone else. Which had personal family photos on”

Posted 4 years ago

“REPUTABLE COMPANY I would give this company a -5 rating if it was possible. I have never had such a bad customer service experience in my life, the colleagues seem to have rehearsed excuses, or they must have that many complaints they are just too used to it. They definitely didn’t want to come to some sort off resolution to sort the issue. Conclusion - Avoid at all cost, unless you like terrible customer service, and have money to throw away.”

Posted 4 years ago

“Ordered a watch - didn’t work. Took to jewellers (£5) and it was a corroded battery. Wanted a replacement - no communication just money sent back. Ordered another watch.... Second watch was exactly the same (another £5). Really disappointed.”

Posted 4 years ago

“Ordered a personalised mug, it arrived without the requested initials. Trying to contact them was a nightmare as the number on the site was unobtainable. Ended up speaking to someone in the shop who said he would send me an email with a link and I needed to send a photo. The email never arrived and their email link didn't work. Eventually managed to communicate via their 'award winning' ? Customer services chat box. I was told that a replacement would be sent out asap. It arrived 3 days later, alas still no personalisation. Contacted them again and was told a replacement would be sent, 2 days later it arrived, yes it had been personalised but you needed a magnifying glass to see the initials which were placed just above the logo. I contacted them yet again and requested a refund. I received £16.99 when I had actual cost to me had been £20.98. This company is absolutely useless! Go elsewhere!”

Posted 4 years ago

“They have lost my initial order. Never got to admit it and delivered a reprinted order three weeks late. Terrible!”

Posted 4 years ago

“DO NOT ORDER FROM THIS SITE! Orders gifts for Christmas and they still have not arrived. Company says they shipped it without tracking (ridiculous) and can not locate it. Now trying to get a refund - however, they are not responding to messages. Scammers.”

Posted 4 years ago

“The hardback book ‘Twas the night before Christmas ‘ so much overpriced for the quality. For the same money I could have gone to a high street book shop and got a lovely book and wrote in it myself.”

Posted 4 years ago

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Getting Personal is rated 2.1 based on 142 reviews