“I had booked online for a home visit for windscreen replacement with a morning slot between 8 and 12 midday. I had 3 emails first confirming and then reminding me of this arrangement. The last reminder was the day before the arranged replacement.
It had gone midday with no call from mobile technician,so phoned One Call to be told that there was no mobile technician and that I should be going to a garage for this.
I was offered the opportunity to go to St Neots straight away otherwise I could wait 3 weeks for a home visit. This was a 62 mile round trip in 35 degree heat with a wait in between for the windscreen to set.
I have given the experience 3 stars (acceptable) rather than poor, because I did get my windcreen replaced that day and the technician at One Call Motors (St Neots) was very good and had to deal with my annoyance. My whole day was taken up with getting my windscreen replaced including fuel for driving 2 hrs.”
“Had to wait 3 weeks for the first available appointment, however the person that came to replace the window screen was brilliant. He contacted me 40 minutes before arrival, completed the job in the time stated, gave me the necessary information and showed me a better way to secure the camera cable. Very happy!”
“Great guy who fitted my new screen and did a excellent job.
Called Pryor to arriving and couldn't fault the service and much better than auto glass previously, so wouldn't hesitate next time to use one call again.”
“Mat the person who replaced the windscreen glass was excellent. However, the fact that I had to wait 3 weeks to have this done was really inconvenient.”
“Had a claim booked taken taken three weeks for first booking date on the app. When fitter arrived new glass damaged by loaders on vehicle. Fitter advised to wait until end of day when he would report it. I didn't wait and contacted direct rebooked got to wait another 5 days. Nearly 4 weeks to replace a windscreen. Very poor as far as I'm concerned. my vehicle is the only transport I have. I have had windscreens replaced on other vehicles before next day so I think you need to up your game and use multiple suppliers. My vehicle is not a one off special it is an amarok. I chose one call because someone I knew said you are great hopefully he does have to use your services.”
