Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 2.01

2.0 Rating 124 Reviews

23 %

of reviewers recommend Glasses Direct

Company Reviews

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Metrics

2.0

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased two pairs of designer glasses from them with scratch resistant lenses. After 4 weeks the lenses were so scratched they were in in - usable. I am sitting here in Boots glasses which have perfect lenses after 5 years. There customer services were not prepared to do anything.... Unless I paid again.... don't buy from these cowboys!”

Helpful Report

Posted 6 years ago

“Speedy service, fast delivery, great prices, I will use them again.”

Helpful Report

Posted 6 years ago

“If it sounds too god to be true......... Made my order and gave them my prescription. Then they sent me yet another letter claiming they need a better pupil distance measurement so they would need an old pair of glasses (I had already sent a measurement from my current pair) and would send a prepaid envelope. Which never arrived. I cancelled after a couple of weeks back and forth when it became quite apparent online ordering of prescription glasses is never going to be as easy as they claim, or certainly reliable. Relying on customers to take their own measurements etc is a recipe for disaster Whilst on paper it all seems like a good idea. It aint a pleasant experience and at the end of the day can you trust the results anyway? Back to the high strasse for me.”

Helpful Report

Posted 6 years ago

“Not sure where to begin - never had hassle from Glasses Direct before and have purchased several pairs over the last couple of years - no real problems until I needed to return some glasses that were not suitable and chose a different pair. First of all they tell me the new glasses were sent to the lab and after not hearing anything for 5 days, I email them and 3 days later the respond to my email saying they were wrong and have now been sent to the lab....4 days later I receive the new glasses which have been made up with the WRONG prescription - nothing like the 'free' pair that came with the original returned glasses. So now, nearly 3 weeks later, I still do not have a decent pair of glasses, only the 'free' second pair. I will have to send these back and wait another 10 days or more for the correct pair - if that ever happens. Not sure what's happened to Glasses Direct but they just don't care anymore - you get slow email responses and standard 'copy and paste' replies and no attempt to placate the customer or offer any goodwill. Seriously, go to the high street and maybe spend a bit more and SAVE the hassle. AVOID this company,”

Helpful Report

Posted 7 years ago

Glasses Direct is rated 2.0 based on 124 reviews