Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 2.02

2.0 Rating 123 Reviews

24 %

of reviewers recommend Glasses Direct

Company Reviews

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Metrics

2.0

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered glasses in the hope they would be delivered by 10 days as advertised. 2 weeks on and still no progress.”

Helpful Report

Posted 4 months ago

“I must admit I sent back the third pair of designer glasses today. Yeah they do replace them But the actual frames themselves Seem very poorly manufactured tbh And they were all around the £100 Mark For the frames only. Almost like Chinese copies.”

Helpful Report

Posted 7 months ago

“Ordered prescription sunglasses quick dispatch no problems. Received a discount code and ordered another pair. Refused to sell as needed to see my prescription which is acceptable but didn’t need to see it the week before for a full price pair. Countless emails asking why not responded too.”

Helpful Report

Posted 10 months ago

“My first pair were way too big for my face, and my second pair turned up so wonky that I can’t wear them. I tried to slightly bend them into place but the cheap plastic feels as though it’s going to snap and the lenses may not pop out. Do not use glasses direct people!!! You think you save a bit of money but if you buy cheap you buy twice! I strongly suggest getting a more expensive pair from an opticians”

Helpful Report

Posted 2 years ago

“I found customer service and delivery good. I purchased some frames from the Boutique range so not particularly cheap. I now have no fringe left! My hair is constantly catching between the front frame and arm. Been wearing glasses for years but never had this.”

Helpful Report

Posted 3 years ago

“I ordered prescription sunglasses two pairs for 22 pounds on offer on 24th June. I put my prescription on the page on my account. I got 3 emails asking for it, although it was still on. So I sent them details and took photos three times to get the order sorted out. I tried to ring and was on hold for hours. They don't answer the phone and you are charged for the call due to the tape they play. Now I just checked my order and they say it is in the lab, but they have given it a new number and doubled the price. I think they are going to say it went past the offer.....but they are not getting away with that. ...it still shows I ordered within the offer time and that the price is 22 pounds and not 42. I have been a customer for years, but if they play tricks like this I won't be a customer any more.”

Helpful Report

Posted 3 years ago

“Almost a month and still no glasses. Customer service was not helpful either told just to to wait as they have been dispatched, but could take a further 10 days. Was told up to 17 days as they are basic lenses but way past this. Will not use again.”

Helpful Report

Posted 3 years ago

“I placed an order of almost £160 in mid May (2020 so with Corona I expected delays) on the 30th of May I got an email saying it was out for delivery and should arrive in 1-3 business days (again I expected corona related delays). I still hadn't received the glasses by the 14th June, so I called customer service, having waited 35 mins on hold to speak to someone I found out they do not track the deliveries with Royal mail (which is ridiculous considering prescription glasses cost a lot). I was told they would send me a lost in post form via email so they could make a new pair and send it out. When the email turned up there was no attachment. I emailed them back informing them of this and the email was sent again but was again missing the attachment. This time I contacted them via Twitter as I didnt want to wait on hold for over 30 mins again, they did send me the lost in post form this way. Thankfully the glasses did turn up on the 16th of June. Honestly I don't think I will use glasses direct again”

Helpful Report

Posted 3 years ago

“PLEASE TAKE CARE WHEN ORDERING - LOTS OF PRICES AND DEALS QUOTED ON WEBSITE, CAN BE MISLEADING AS IT IS NOT MADE CLEAR THAT THE SECOND PAIR THEY ARE OFFERING ARE ONLY SINGLE LENSES. We order from their 2 for 1 package, which offered a free second pair, plus we received a Thank you for subscribing which offered us another £33.00 off. When order received only one pair varifocals (we paid extra when ordering for the varifocal lenses). The other pair was just plain lenses and they were the wrong lenses completely, I could not even see through them !! These were returned and a new pair of varifocals was promised to replace them. Then I received an email requesting further payment for the second pair of varifocals. At no time during the purchase process did it explain that we had only order and paid for one pair of varifocals. This was not made clear on the order confirmation or on subsequent emails requesting details of our prescription and varifocal distancing etc., When I went through the purchase procedure online with each option we requested varifocal lenses for both pairs, I had no idea I was only going to receive one pair of varifocal lenses. The website needs to make this clearer to customers, I have now waited several weeks for the order to be completed only to be required to pay extra for the second varifocal lenses glasses. As a new customer I am very disappointed with my order and the demand for further payment.”

Helpful Report

Posted 3 years ago

“Ordered 2 pairs in the past & they were ok but scratched easily. So ordered another 2 pairs but scratch resistant this time. Unfortunately after less than 3 months these to are scratched. I only use them for reading. Still awaiting to resolve the problem.”

Helpful Report

Posted 5 years ago

Glasses Direct is rated 2.0 based on 123 reviews