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Glasses Direct Reviews

2.0 Rating 124 Reviews

23 %

of reviewers recommend Glasses Direct

Company Reviews

2.0

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Glasses Direct Reviews

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to use and great prices 2 pairs £35...I ordered my prescription glasses on the Wednesday and they were delivered on the Saturday..Great communication via email, regular updates on the progress of the order and really easy site to use. Would recommend and definitely be using again...Breath of fresh air to get exactly what was ordered with great customer service ..”

Posted 5 years ago

“Send a pair of existing frames, waited ages to hear then an abrupt, rude phone call lasting under 30 seconds to say they could not be reglazed with no explaination why. One of the smaller, independent online glazers did it immediately with great customer service. I’d rather pay a fraction more than give any money to these fools.”

Posted 5 years ago

“If you are going into LIQUIDATION? pls advise so I may make alternative arrangements for my glasses. Lines closed & no glasses, no response to emails no refund nothing. What is going on??? BUYER BEWARE there are people all over FB in same predicament left without glasses.”

Posted 5 years ago

“Seems like you only reply to me when I leave an angry review online. Okay, let's try reviews.co.uk now. Awful service. Ordered a trial. Took them over a week just to send it. A system error, they said. Or maybe no stock. They weren't sure. Anyways, after 2 home trials, I picked what I want. over a week later they send me an email asking to confirm my prescription. Honestly, I was expecting the glasses to arrive by then, especially since all the info was provided from the offset. Fine. Sent them a picture of myself, so they can measure my PD. Another bloody week later, they email saying that for compliance reasons they need a photocopy of my prescription (why not ask when ordering???!!). This wasn't made explicit in the email at all! Fuckig, fine. Sent a picture of my prescription. Does it work? Does it not? Is my order being fulfilled? Should I just give up on my new glasses? And no, we don't care that you had a busy Black Friday. If you offer something then make sure you can fulfill it. Or at least have the decency to respond in an appropriate manner. You said that my query was marked as urgent. So why can't you respond? It's been 2 days from the last email. Feel free to call the phone number, they say. Okay. Let's try the number. Just wasted 25 (!) minutes of my life - no bloody answer. No buying glasses online for me no more”

Posted 5 years ago

“I tried to buy glasses from Glasses Direct. They took my money and then said they needed to ask me a question. I replied they could ask me via email. They insisted I call them but refused to tell me why. I suspected they just wanted to sell me more stuff. In the end I said either send me my specs or refund me my money. They refunded my money. I still don't know why they wanted me to call them. What a waste of my time.”

Posted 5 years ago

“Sorry i got involved with them. should always remember if it seems to good to be true it normally is. Taken my money and are now unable to contact. ARE THEY IN FINANCIAL TROUBLE AND STILL TAKING ORDERS. stay clear.”

Posted 5 years ago

“I've had such a great experience with Glasses Direct! From their online ordering system to their customer service they have been so wonderful the entire process. I got two pairs of glasses and one weren't a good look on my so I returned them and customer service contacted me directly through email. I've never had such personal service from a big company like this. Plus, I love my glasses! Keep up the great work!!! Will definitely recommend to family and friends!”

Posted 5 years ago

“glasses were dreadful quality. marked on temple, hinge was chipped, overall quality was very very poor. obviously the "value" range is from China which probably cost about £2. Customer service on the phone is less than impressive. Clearly they havent been trained in delivering good customer service. Delivery was prompt though.”

Posted 5 years ago

“Paid a small fortune for a pair of varifocals the leg fell off because the screw came out and we were asked to pay just short of £40.00 a 1/3 of the price for a new frame ( the leg was lost in a restaurant)as they don't supply spares they had only been used a few times I feel this should not have happened in the first place and is a bit of a rip off”

Posted 5 years ago

“Excellent value. My glasses still look great over a year later.”

Posted 6 years ago

“Fantastic glasses look brilliant on and colours just perfect. Second time i have ordered from them and wont be last”

Posted 6 years ago

“Ordered two pairs 8th January 2018 and at end of February have still received nothing other than excuses. When you telephone them (last week) they have a pre-recorded message saying that they are so busy answering emails that nobody is taking calls. Clearly going out of business.”

Posted 6 years ago

“Do NOT buy from these. I purchased 3 pairs of glasses: One badly made, one hurt my nose and one I didn't like. I returned all 3 pairs, asking for a refund on 1 pair and alteration on the other 2 pairs. Over the last 5 weeks I have had several different excuses regarding the whereabouts of my returned glasses. It started with them saying they've returned 2 pairs and refunded 1 pair. After many emails back and forth, they said they'll deal with it. Now they're saying they haven't received my glasses, despite me seeing on royal mail tracking that they back in mid January, along with their claim to have returned them to me. It's infuriating. I just want my glasses/refund. What's going on?”

Posted 6 years ago

“Great value for money and a fast service you can rely on”

Posted 6 years ago

“Fantastic prices, huge selection of frames, quick turnaround. Used Glasses Direct a few times now and always receive a great service.”

Posted 6 years ago

“Very happy fast reliable top class service, very impressed.”

Posted 6 years ago

“Always give great glasses and they were super quick this time. My only problem was they changed the size of a frame and I didn't realise. It's only a couple of mm but i love a bigger frame”

Posted 6 years ago

“THINK TWO WISE BEFORE BUYING FROM THIS COMPANY . two month after ordered my glasses, they arrived 'not very happy with it at all, the lens did not match my prescription , sent it back and after one week i received the same lens, i lost £70 , customer service not good , quality not good , my recommendation is buy from high street which are better value and services.”

Posted 6 years ago

“I had my tested at home but wanted some cheap extra glasses for spares so went on Glasses Direct website bargain two pairs single vision glasses with post and packing £22-95 unfortunately they did not arrive but have to say they sent out another two pairs within a few days At this moment in time I cant say anything bad I did opt for any extras like anti scatch etc. My Glasses from my normal opticians have not come yet so when they do will see what the difference is between the Glasses Direct and A well known high street brand”

Posted 6 years ago

“Fast delivery service with an accurate product as mentioned online.worth to the price.”

Posted 6 years ago

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Glasses Direct is rated 2.0 based on 124 reviews