Glasses Gallery Reviews

Name: Glasses Gallery
Rating: 4.51

4.5 Rating 497 Reviews

87 %

of reviewers recommend Glasses Gallery

4.5

Based on 497 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Glasses Gallery 5 star review on 1st December 2022

Anonymous

Anonymous // 01/01/2019

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“Hi Alex, Vincent received his glasses and he us very, very pleased...he said THANK YOU VERY MUCH AND THUMBS UP👍👍👍👍👍...”

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Posted 3 years ago

“I like the glasses very much. They are a bit heavier than I expected.”

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Posted 3 years ago

“I was sent the wrong size lenses for these frames. No one will return my messages about it. To this day these glasses sit in a box bc no one (even at three different optic shops) has been able to get these lenses in. I was told they were cut incorrectly.”

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Posted 3 years ago

“I should have paid attention to the hinge on the frames, but for the price they are ok, took forever to get them.”

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Posted 3 years ago

“I like that the prescription is right on. Not like any other online glasses company.”

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Posted 3 years ago

“Great glasses, great price, great service. Glasses gallery can be trusted for all your glasses needs.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“This is our second purchase of tomato glasses for our daughter from glasses gallery. Couldn't be more pleased with them!”

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Posted 3 years ago

“Easy to order, fast turnaround time and great customer service. I was placing an order for my daughter's first glasses and wanted to change the pd measurement after the order was placed. Customer service gave me their suggestions and options. They were very knowledgeable and great!”

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Posted 3 years ago

“Ordered my daughters glasses (Tomato TKAC 37) and we were really happy with the product and the expedited shipping. Will be ordering again for future purchases.”

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Posted 3 years ago

“I'm very unhappy with my glasses, the quality is so poor, it looks and feels like children's glasses from a cheap toy shop. I would like to return them. How can I o that please. Thank you, Nadia Dardashti 0421190400 Australia NSW”

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Posted 3 years ago

Dear Nadia Dardashti, We are sadden to hear you are not happy with your purchase. Your order has 4 pair of frame only glasses. All the frames are genuine glasses. We have already contacted you via email, with details for returning the frame only purchased glasses.

Posted 3 years ago

“Love these glasses. They have a sunglass magnetic clip on so you don’t need two pairs. They’re very lightweight too!”

Glasses Gallery 5 star review on 19th August 2020

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Posted 3 years ago

“Who knows if the glasses are any good. I haven’t gotten them yet. The shipper you use and your communication is horrible.”

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Posted 3 years ago

Dear James Wentz, As your shipping selection was as Standard, which showed can take up to 21 working days, having the glasses delivered might seem a bit longer. As we've noticed your glasses are already delivered, we hope you enjoy the new glasses.

Posted 3 years ago

“We love our Tomato frames we purchased from Glasses Gallery. They were easy to work with and our glasses arrives quickly!”

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Posted 3 years ago

“My son loves his Tomato glasses from Glasses Gallery. They came quickly and look amazing on him.”

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Posted 3 years ago

“Love, Love, Love my new glasses from Glasses Gallery. I plan on making all my future eyeglass purchases from here! Thanx Glasses Gallery Satisfied Customer 😌”

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Posted 3 years ago

“The customer service is atrocious. I made a mistake and ordered blue instead of black but expected the exchange would be simple and easy. It has been anything but...in addition to several times making reference to it being my fault, they continued to delay sending me a link for return they promised. Also, the website states a customer pays to ship back to Glasses Gallery but specifically says: “For exchanges, return shipping from our office to your door will be sent via standard shipping at no extra cost to you.” And doesn’t stipulate anything about the reason for exchange bring a factor yet I was told I’d have to pay $20 to have the new frames sent to me (which, by the way, is even more than I paid the first time for even expedited delivery.). I WILL NOT be ordering from Glasses Gallery ever again and will share with everyone in my network to avoid them.”

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Posted 3 years ago

Dear Marcia Hemphill, We understand mistakes can be made, and have already offered a free shipping replacement of frame tot he black color, before receiving the returned frame, in order to reduce the waiting time. Though terms and conditions stipulate that the returned frame needs to be evaluated before sending the replacement, we understand that your case is more different than the norm and made the decision of sending the replacement firm, before receiving at our evaluation center, the returned blue frame. We hope the replaced frame is to your liking and fitting.

Posted 3 years ago

“The glasses fit well and the process was quite easy.”

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Posted 3 years ago

“They are just ok.”

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Posted 3 years ago

“very good quality . Looks just like described”

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Posted 3 years ago

Glasses Gallery is rated 4.5 based on 497 reviews