“My package has been delayed. It's actually been sitting in one location since last week. I order it online so I don't have to purchase from the store. I ran out. So now I've had to go buy what I ordered.”
“I have read the reviews here, and at least some actually received their package. My 2 lb package has been rescheduled 6 times now. If you need a new miserable experience, use these guys.”
“If there were no stars or negative stars, I would give them that! This is the worst company and I am not even sure how they stay in business! When they were GSO they were GREAT! After they were bought out by GLS, they TANKED!! Never show up when they are scheduled, loose packages not to mention when you have to talk to someone right away, you stay on hold for ever!! I am currently on hold with them and it has been 1.5 hours! Yesterday I was on hold 3 hours (HONESTLY)!! Not acceptable and am moving companies immediately!!!! Do yourself a favor, steer clear of GLS!”
“I have no idea what is going on this world. Customer Service is at an all time low. No one cares and using Covid-19 as an excuse is OLD. I have been calling GLS since 9/10/21. Left my name and number and NO Call back. I have been hold now for 45 minutes and NO ONE HAS PICKED UP! Their website states enter zip code to see delivery time and my son's birthday gift was suppose to be delivered. Since the gift requires 21 over signature my son sat home all day Friday. No alert, email of delay or someone to talk to. I PRAY THIS COMPANY IS PUT OUT OF BUSINESS! Anyone who runs their business in this manner should lose its Privileges. DO NOT SHIP WITH THIS COMPANY. PLEASE if you read my review AT LEAST READ DO NOT SHIP WITH THIS COMPANY!!!!”
“Notified delivery wich they didnt after the event ,I called at there outlet to collect without looking at monitor told it had been sent to a supermarket, very disatisfied”
“What can I say ... The most b.astard company is GLS.You are the liars and the ugliest couriers you have.Every time,EVERY time your couriers do not bring the parcel on the specified date.Instead, EVERY time your courier puts the status - not at home. I had a delivery scheduled for Monday July 5th, I WAS HOME THE WHOLE DAY, ME AND MY WIFE!!! YOUR COURIER PUTS THE STATUS THAT NO ONE IS HOME!!!!!!!!! JULY 6 RE-DELIVERY, I WAS HOME ALL DAY AGAIN - NO ONE BROUGHT ANYTHING!!!!!!!!!!!!!!!!! AND TODAY THE STATUS - DELIVERED, BUT I DID NOT GET ANYTHING!!!! DO YOU HAVE A PROBLEM WITH YOUR HEAD???? OR YOUR FU***G COURIERS????? I PAYED FOR THIS WASTE DELIVERY, HOW THE HELL DO I HAVE TO LOOK FOR 2 DAYS AT HOME???? HOW THE HELL HAVE I A DELIVERED STATUS????”
“It has been more than 2 weeks, the status of my parcel remains "The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS."
But on the other hand, the status of my parcel where I ordered updated to "arrived at local facility".
When I called the service, they were even yelling at me "I tell you the parcel does not arrive, it does not arrive!" Without me even finishing my question, she hang up on me.
For god's sake! Why they are not out of business?! I'm surprised how on earth they compete with other competitors in the market?!
Just to be clear the phone call was made on 24th June 2021 around 17h. The lady yelled at me on the phone is a French speaker! Is this the correct attitude to help clients?!
Given how poor their delivery service has already been, they cannot even do their main business right! How could I even expect a reasonable custom service? Horrible, horrible, horrible! Only a nightmare!!!”
“Been waiting two weeks for a wiper blade, still not received . Will never use this service again. Should have read the 89% 1 star reviews first. Hope this makes it 90% you deserve it”
“They keep forgetting to take my package from the depot. So a package worth hundreds of euros is stuck. They refuse to deliver it later the same day. Just keep promising to do deliver tomorrow. Have been waiting since Monday.”
“Don't waste your time and money for this company.
100% it is the WORST company EVER.
They lost my very important parcel and they don't even try to care about it.
The company is full of useless dump people who is not responsible and are not able to do their job properly.
My bad that I did not read the reviews before I've placed my order.
There is not even one good thing that I could tell about this company.
It took them A MONTH to pick up the parcel. After 6 attempts arriving on time they finally did pick it up and then they lost the parcel.
People who are answering the phone are not able to find the parcel using three tracking codes that I was given.
No emails answered..
STUPID STUPID STUPID COMPANY!”
“Liars, liars, liars. They will say there was nobody home EVERY DAMN TIME, but they don't even try. You have to go and collect your delivery yourself.
If you don't want to deliver, just say it. Stating that "the consignee was absent", when it's clearly not true, is simply pathetic.
I wonder how is it ethically possible that those people are still in business.”
“Waiting two items 3 months still not delivered one saying delivered but it wasn't delivered may be delivered to wrong address or lost and other possibly lost no updates since 27/1/2021. I send it email to gls few weeks ago asked where is my items but I received no answer from them. Worse delivery company should be 0 star for them.”
“Giving one star because I can't give 0. Avoid to use this company, they "lost" your parcel and then they don't take any responsibility. Very disappointed with them, I wish I would never choose them!”
“Here's the long version:
https://www.nicoclub.com/archives/onlinetires-com-and-gls-shipping-race-to-the-bottom.html
Short version: GLS somehow managed to "lose" FOUR 21" tires and then jerked me around for over a week trying to get them to respond to the original shipper. Meanwhile, fabricated and misleading information is posted in the tracking, and even a week after they claim the packages were "lost," the tracking info keeps showing there's a delivery coming.
Their customer service agents (on the rare occasion you can reach one) are rude, and really don't like being called out for dishonesty, but the proof is in the article above. Bottom line: Find another shipping company. These guys are clowns.”
“Acabo de recibir un paquete llegando de un cartero a quien quería denunciar por su comportamiento feísimo.
Primero no tuvo "ganas" de subir a un tercer piso que claramente es su trabajo, supongo. Antes ya me ha gritado desde la calle, pidiéndome bajar para recoger mi paquete. Su forma de hablarme, pidiendo un pago extra - sin el poder de decirme de donde viene el paquete o que es - fue MUY mal y para mi es un servicio fatal. Adémas, no me ha dejado pagar con tarjeta NI ha tenido cambio para 20,- Euro. Me parece un poco raro para una empresa tan grande y profesional.”
“Giving 1 star since I can't rate it less. It is one of the annoying and most unprofessional courier service in Germany.. In last 1 month, I have seen 3 similar instances.. No one comes on the day of delivery and they mark recipient not available, they mark the product delivered even before delivering it and all kinds of kiaos.. I still don't understand why big companies chose this delivery courier..”
“2020 award for 'Worlds Worst Parcel Courier' - dreadful service, totally false and fraudulent failed delivery claims, company not fit for purpose at all. You should be ashamed to take peoples money.”
“Please, NEVER use this service. My parcel was meant to go to LONDON and they sent it to BELFAST. And no one in the company could even see the error in their data base. I lost money, and I almost lost the parcel.
And it's impossible to contact them. They don't answer the emails and the telephone number on their website is invalid (you can check it). I could only contact Parcelforce -they are the SAME.-
I have the pictures that show my label on the box saying clearly London. And they sent it Belfast. It's unbelievable!
Please, never give any money to these thieves: GLS or PARCELFORCE”
