Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,327 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

Write Your review

Tell us how Goodhood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase and your good, quick service. Although I would’ve like an e-mail with shipping confirmation and tracking number :-)”

Helpful Report

Posted 7 years ago

“The shoes I bought had clearly been used with scuff marks on the sides and soles. When I flagged to customer service I was fobbed off with a 10% discount and a like it or lump it attitude. Not what I'd expect from such a reputable brand.”

Helpful Report

Posted 7 years ago

Hi Ben, Sincere apologies that you received shoes that were not in pristine condition. As my colleague noted when discussing this unfortunate situation on email; it’s possible that these shoes were tried on in store as they were the last pair available in the Sale. In such instances, we would hope to spot any light scuffs or marks prior to dispatch, but appreciate on this occasion regretfully that wasn't the case. Acknowledging our responsibility to deliver immaculate products, we offered a full refund as we were not able to offer an exchange with these being the final pair available in your size. As you did not wish to return the shoes, we refunded you a further 10% off the sale price, as a gesture of apology in line with our typical procedure for such issues. Please do get in touch if you would like to discuss further. Thanks and kind regards, Goodhood

Posted 7 years ago

“Always quality products and delivered or Promptly. Great personal communication as well.”

Helpful Report

Posted 7 years ago

“Thinking I’d missed out on these trainers I saw Goodhood had them in, with their usual fast delivery it made it a no brainier. Purchase made.”

Helpful Report

Posted 7 years ago

“Great experience from start to finish. Firstly had the item I desired in stock (sold out worldwide); secondly impressed with tracking facility on website - regularly updated in my profile and lastly my item arrived very quickly (ordered Friday, delivered Sunday). Would use Goodhood again.”

Helpful Report

Posted 8 years ago

“Quick easy shipping & ordering process”

Helpful Report

Posted 8 years ago

“Good informatica about sizing and fit in forehand. Fast shipping and excelent packaging!! As always!!”

Helpful Report

Posted 8 years ago

“I received my parcel with torn boxes and used shoes! The shoes has dirt in sole and the pair of vans already tied the shoelaces! Very disappointing! Paid for a expensive shipping fee and my package shipped with plastic only? Can you explain that? This is not local shipment! This is INTERNATIONAL SHIPMENT!”

Helpful Report

Posted 8 years ago

Hi John, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In regards to the dirt on the shoes, please accept our sincere apologies. This is not acceptable and we will look to rectify this as soon as possible for you. Please could I ask you to email webstore@goodhood.co.uk, with pictures, and they will look at compensating your costs. Kind Regards, Goodhood.

Posted 8 years ago

“As always outstanding service and quick delivery.”

Helpful Report

Posted 8 years ago

“amazing website, great clothes”

Helpful Report

Posted 8 years ago

“The package doesn't came with double box, so the box a little bit ripped off and shoes were dusty and dirty. It doesn't worth GBP 19,61”

Helpful Report

Posted 8 years ago

Hi Rafli, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In the mean time, please feel free to email webstore@goodhood.co.uk and they will look at compensating your shipping costs. Kind Regards, Goodhood.

Posted 8 years ago

“It was a good experience, the shipping was a bit delayed but other than that, no complaints.”

Helpful Report

Posted 8 years ago

“i sent an email with a question and got a response the next day”

Helpful Report

Posted 8 years ago

“Excellent and nice in-time service”

Helpful Report

Posted 8 years ago

“Great communication, quick delivery, excellent choice of products not found anywhere else.”

Helpful Report

Posted 8 years ago

“The product and the delivery schedule were ok”

Helpful Report

Posted 8 years ago

“over all very good., love baserange”

Helpful Report

Posted 8 years ago

“The delivery was very fast, I got my purchase in two days. And I also love the wrapping plastic bag, they were lovely.”

Helpful Report

Posted 8 years ago

“Every thing was quick and easy”

Helpful Report

Posted 8 years ago

“Delighted with purchase! Excellent customer service! Thank you!”

Helpful Report

Posted 8 years ago

Goodhood is rated 4.5 based on 2,327 reviews