“Placed an order over Dec 7th, 16 days ago (they were supposed to be Christmas gifts). When order was placed website specifically said I would have it before Christmas. Order still hasn’t shipped (now 5 days before Christmas). Called the company and was told a generic “it is our busy time and we are a little delayed in shipping. I can’t tell you when this order will ship”. Should have bought them from BBW. These candles are no better and this time of year basically the same price. So disappointed in this company!! Bad customer service and now I can’t cancel the order or have my candles!!!”
“I ordered two candles 9 days ago. The website states they will ship within 5-7 days and i have received no updates. After looking at the website i cannot seem to find a way to contact them to cancel the order. I also cant find a phone number.”
“I ordered the 4 pack 3 wick Christmas collection. “New” so sadly disappointed. No fragrance while burning. I questioned the scent right out of the box it was hard to smell them. After ordering I also had to continue to ask where is my order. Won’t bother with this company again.”
“I stopped ordering from Goose Creek awhile ago- Very slow shipping. And one of my candles would always arrive broken. But, they are having a good sale (and you can pay for expedited shipping!) so I ordered on 12/3. Guess what? It’s almost 12/12 and nothing has shipped. I ordered Christmas candles.
I am telling myself I will not order again. And stick to it. It’s a shame, because they do have good candles.”
“I used your candles quite a lot before somebody decided to change the recipe and you get the candle and it had no sense when I saw you advertising again I thought oh good they changed the formula and hopefully I'm going to purchase a few and hoping that they were exactly like they used to be well here's the thing they are not! very disappointed”
“I love a particular smell from goose Creek and ordered what I thought was candles, and unfortunately made the mistake of ordering some room sprays instead of small candles. I had intended as giving for gifts because everyone who walks in my house, loves the smell of my home and it is the candle that I burn from goose Creek. I notified them of the mistake that I made and was hoping they would return the room sprays at my expense and replace with the candles that I thought I ordered. It’s unfortunate. The customer service is not great. It took a week and three emails back and forth for them to give me a five dollar credit. I would have definitely been a great customer because I give a lot of gifts and candles are always in the gift bag. I purchased three room sprays that were Christmas scented and candles also. Absolutely do not like their fragrance, but did not mention that to the customer service person.”
“Smell is fine. Lemon. But it has a sharp burning plastic smell... others say it's the melting label or coating on glass. Backvto Yankee and bath/body. Also leave black soot trail up wall.... hmmm... soy candle??”
“The candles themselves smell good and seem fine. However, I received a broken candle that had shards of sharp glass and under their policy for damaged goods, you have to take a picture of all damage and send to them. This is not safe or consumer friendly. I didn't break the candle. If I cut myself, you can bet I'd bring a lawsuit. This policy y needs to be changed before someone gets really hurt. I couldn't tell my candle was broken until I pulled the lid off and that's when it shattered so I couldn't get a picture of it without touching. I also didn't get the label, so I don't even know if I'll get a replacement.”
“First time buyer...B&BW has always been my go-to for 3-wicks but decided to give this company a try. Bought 4 different scents:
Carnival cake: Expected that terrific funnel cake smell...this is a FAIL. Smelled like a dull, burned vanilla that wasn't pleasant at all. Or really, just MEH.
Marshmallow: TERRIFIC! Soft, sugary scent. Reminded me of cookies baking in the oven combined with clean, fresh linen. Odd combination I know, but it hit!! It was a combination of clean home + bakery all in one.
French Toast: {Sigh}...another fail for me. A slight scent of French toast at the very beginning and thennn....nothing like French toast. What a bummer because lets face it, who doesn't love the smell of French toast in the mornings??
Butter cookie: I'm not sure it really hits the mark as a true butter cookie but it was close. I wasn't entirely disappointed with this one BUT THEN---- I burned this one along with Marshmallow at the same time and what a marriage of scents! The two burning together really did it as far as scents.
Bottom line...I will give this company another try with some other scents but at this point with the holidays coming up will definitely stick with B&BW which are tried and true. I think Goose Creek can be a competitor, but not, quite, YET.”
“Super disappointed in the Blueberry Muffin candle I purchased. I was so excited but it ended up smelling like vanilla and nothing like the doll. Not a hint of blueberry. 😢”
“IM A CANDLE HEAD N A FREAK FOR BEAUTIFUL SCENTS
I’ve brought numerous times TRYING to give the benefit of doubt BUT can’t anymore. When theses candles burn to a certain level in jar the scents are gone and all you smell is burning wax that’s very unpleasant and messes with you sinuses resulting in a really bad headache. Will not be purchasing ANYMORE”
“The scent certainly doesn't match the name. Bought orange cream sherbert. Smells flowery not fruity. Bout the Orange Blossom...Smells like orange Creamsicle. Marshmallow changed completely. Never know what scent to buy. Never consistent at all. I'm done.”
“I use to absolutely love these candles, unfortunately the last 2 shipments have been a disappointment not in the smell but in how long the candle lasts. Before it would last on avg. 2.5 days now a candles will only last at most around 23 hours…. What a huge difference.. what a very big disappointment. I am no longer going to buy these candles.. looking for something different to smell up my home… ❤️”
“The first 2 times I purchased from Goose creek the scents I bought were fabulous. Reordered same scent didn't smell anything like the first. Bought another candle different scent loved it now no longer sells it. Shipping is crazy. I could go on but why waste my time. Just so people know is the only reason I did this. Better off to make your own.”
“THIS IS MY 2nd ORDER FROM YOUR COMPANY AND I WAS HOPING MY 2nd ORDER WOULD BE BETTER BUT YOUR CANDLES ARE AWFUL,,I LOVE CANDLES AND THESE SMELL WHEN YOU LIGHT THEM UP BUT 10 MIN.AFTER BURNING TGEM NO MORE SMELL,,BUT I WAS WILLING TO TRY YOU AGAIN,,I DONT WANT MY MONEY BACK ,I JUST WANTED YOU TO KNOW HOW DISSAPOINTED I AM WITH MY ORDER.”
