“I ordered candles 3 weeks ago and have not received my order. I have emailed 3 times no response, very disappointed and very poor customer service!!!”
“I placed order on 12/8 and have not received shipping information. I sent them a email on their contact us and no response . I definitely would not advise anyone to order from them. I guess I will be contacting my credit card company to stop payment”
“I placed an order on Dec 7th and they have not shipped. I tried the chat to contact them and it’s saying the page is unavailable. I then tried emailing and that went no where as well. Is this a legit company? I’m getting very worried”
“This used to be great company and I ordered many large jar candles from them. They are removing or hiding all negative comments from their Facebook page. I placed an order on December 8th and the order has not processed yet. They don't care about customers or they would send our emails to everyone letting us know the orders are being late and will not arrive in time for Christmas. This was my last order with them and I hope others will follow.”
“Placed an order weeks ago that I’ve yet to even get a confirmation email on. Their customer service is next to non existent. All they care about is rolling out new candles and “sales” but not fulfilling already paid for orders?”
“Ordered 9 days ago . Still hasn't shipped. Contacted customer service. Said they can't guarantee delivery before Christmas. Said cancel my order. Have not done that either . Place is a scam”
“Placed my order on the 12/6 for Christmas gifts and still no signs of the order being shipped. I know getting this by Christmas doesn’t look promising.
I sent an email on 12/13 to customer service and they did respond only to say they have my order. The email also stated that because of there candles going viral is the reason for the late shipping. Unacceptable excuse”
“This place deserves NO STARS ! RUN! Stay far away. I've seen the ads and received dozens of offers. So, I finally decided to give this company a chance and placed an order for two Christmas candles on December 8th. After a week, with my order still unshipped, I emailed them. I finally received a response days later saying they are busy and have my order. What?! I wasn't even given an estimated time of arrival after stating that I ordered Christmas candles. My order still hasn't shipped. This is definitely my first and last order. All emails and advertisements will be unsubscribed from after this order is filled or a refund is given.”
“Ordered Dec 6 and still has not even shipped! This company pretends to be the bath and body candle sale! This is not bath and body! I tried to cancel but no phone number! Do not buy from this place!”
“I ordered a candle on 12/6/24. As of 12/15 the order has not been fulfilled or shipped. The recipient will be out of the country from 12/22-01/05, and will incur a $5.00/day fee for her apartment to hold the package. I need to cancel the order but can't reach anyone at the company to cancel this order. What was meant to be a nice surprise is now going to be a costly fee 10X more than the cost of the candle.”
“It will be eight days since I ordered candles and they still have not shipped. Contacted their customer service and they informed me they can see the order but do not know when it is shipping. Then stated to let them know if I want to cancel and they will see if that can happen. Really?”
“Horrible customer service only refused to contact you via text messaging four out of six candles came to me broken and shards of glass everywhere and they refused to pay for the $6.99 shipping. They say they cannot refund that! will not ever use them again please don’t if you don’t have to. They also replaced candles if they did didn’t have enough of them without even telling me with the worst smelling stuff I’ve ever had not recommended ever.”
