“Worst company ever
Save yourself and your money DO NOT BOOK with this scammers they are worst company ever to deal with ,horrible customer service ,will never get refund and they will take your money and left you alone so you will lose your booking as happened with me .
Stay away please don't ever think to do business with these crabs ..
Date of experience: August 13, 2022”
“They are crooks.
They have no customer service.
No one will communicate with you.
They will not refund your money even though it’s not your fault.
They don’t give you any information.
They are cheaters.”
“My flight has been cancelled without give me any notice till now is 11 days every day. I call to try to get my new ticket to come back to London no one give me any solution for my case I call every day for 4 to 6 hour, and the only thing said to me is the supervisor you need to call me to rebook my ticket in the next 24 hour until now I waiting 260 hours and now one call me I think is the last time we use this service from this company for me is enough with this horrible experience”
“This company is Scammers they will take your money and will never see it again or get ticket for trip they have very bad customer service and very hard to understand them they are all Indian Accent Just saying sorry and not resolve any problem ending up buying another ticket out of bucket causing me 3000.00 same day !!!
Flight LH 585
confirmation number HTG0RY
very bad company I warn you
Date of trip was 8/13/2022”
“I payed extra to buy a flexible ticket. But according to their rules there was some airline penalty that had to be considered from their side etc and they told me I cannot fly with the same class although I could see on google that there were seats available for the same class. Anyway I ended up paying much higher price for my ticket. stay away from them!”
“Stole my money. Refused to give me a voucher when I got covid and could not fly. Told lies to get me off the phone. Worst company I have ever dealt with. Thieves, stay away!”
“they took my money and cancelled my tickets without even informing me, i went to airport the airline said my ticket is cancelled by the agent! i couldn't board the flight and i had to buy a new ticket! its been 2 yeas and stil i have not got refund! they are scammers!”
“It's unfortunate that potential customers don't read the reviews prior to booking a flight with this horrible company. I too had the same experience as many people on this website. My daughter got covid and couldn't travel. Singapore Airlines would give a full travel credit with no fees charged. I couldn't get GOTOGATE to cancel the flights. I'm disputing the charges with AX and expect to win. This company should be shut down! I purchased the 'Flexible Ticket' and the XCover was complimentary. The XCover is worthless too. Travel date was to be Nov 9, 2022. Order number: LL5I10”
“The agency is not reliable at all. I have cancelled my flight and now waiting for refund more than 2 weeks. I have been contacting on daily basis and each time I had to wait for long minutes then my call is answered by unprofessional staff that exhausted me in explaining the case and later only telling me you will receive your refund shortly but nothing till now. I am getting fed up really. I put myself in trouble by booking via their website.”
“I guess only those who have not had any issues that required customer support or just a company that did not want to scam you...
Awful experience. I used GoToGate to buy tickets and during the reservation process I introduced wrongly the surname of one passenger. As soon as I received the purchase confirmation email; literally a minute after buying the tickets, I realized of the error and called the airline. They explained that the change could be made with no penalty fee if requested 24 hours after the purchase but that it had to be GoToGate submitting the request, not me. Here started a nightmare of a journey that so far has involved more than 20 conversations with 20 different operator to whom I've had to explain the situation individually every different time. Not once, after not resolving my issue, they have agreed to pass my call to a manager.
In a nutshell, as confirmed by the airline and in a few occasions by GoToGate operators, GoToGate submitted the request to amend the name of the passenger after the 24 hrs window frame passed, even though I made this request GoToGate literally 15 minutes after purchasing the tickets. Result: the airline refused to make the amendment and they said that a new ticket has the be bought as they are now considering it a name of passenger.
Every call to GoToGate is slightly different to the previous one. In one they tell you they understand the problem and assure you that a manager will get back to you with a compensation proposal; in the next call they say that they did everything by the book; just as they were meant to, and insist that you call the airline directly and resolve things with them....What else can be said? Oh yes, depsite multiple attempts to raise a complaint internally they repeatedly did not allow me to do so. I sent them emails and I would get a supposedly automated response saying that the inbox was not being monitored and instructing you to go to their website if you wanted to fill a complaint form. Of course you will then go to the website and the form is nowhere to be found; and then you will speak to an operator who will tell you that the complaint forms were actually disabled from their website and that they did not take complaints over the phone neither. And anyway, if that wasn't enough my enquiry was still not at a stage in which I could officially file a complaint.”
“Awful company - cancelled my flight and did not tell me. Trying to get switched onto a different flight is impossible. They keep asking me to call back in 3 days. It's been 2 weeks and I fly in 6 weeks.”
“It is time to be able to write a review without giving any stars, so please work this out guys.
Let me tell you, it is better to buy flights early or pay more to book directly through the airline. I have used 3rd parties before but goto gate is real rip off. They have fee’s that you do not know about until you need to know. They try to let you know that it’s in “terms and conditions” but this is not explained nor is it clear and conspicuous before making a purchase. My flight was cancelled by the airline who could not accommodate for a rebooking but a full refund, this foolish goto gate wants a piece of the pie per passenger. Rip off and fraud. Let’s get these folk out of business.”
“Worst service ever. NEVER EVER BOOK THROUGH THEM. I bought a flight with a value of over +800 euros on Monday. On Tuesday afternoon (the flight was scheduled for Wednesday), I received an email stating that the flight was not confirmed and I needed to make the payments again...I checked, and my booking was never confirmed. I checked the flight cost, and the cost was + 400 euros higher for the same flight. I first called customer service via chat, but they could not even understand the problem; they said I needed to wait for a reimbursement. I called the call center in Italian, and they were not even able to help...indeed they told me that they couldn't do anything and it was almost not their problem. Then I called English customer service. They were nicer; they explained to me that apparently, the airline company had an issue but not clear if this was because the price in the meantime was higher .... and that this can happen and they can notify you up to 24 hours later. In short not able to support me....even if not my fault. But their problem managing the booking. Now I'm without a flight, and the only way to leave is to pay 1/3 more than the price I already paid. By the way, they couldn't even support me via phone with another booking since they don't have the service. What a SCAM!!!”
“Very bad company
I had a flight from Cairo to Washington on 08/13/2022 at 4:10 Am .
We went to take our flight and been told we have no seats for us on this plane flight number LH 585
We already have conformation number and ticket number,
so I contact them over the phone and the lady told me we have no flight to Washington until next week and I have to be In USA for my work so I told her I need my Refund so she processed and told me you will be contact by the email to get your refund ,
Until now I did not get any email or any thing from them and screw my trip already .
I contact one of them and told me sorry no refund for you !!!”
“I booked ticket with Goto gate and to my shock when I went to the check in counter at airport , the airlines said my ticket is not confirmed and I can’t travel . They tried their best to search for my booing using all the details provided by Gotogate and no details of reservation was found. When u asked for refund , this agency is simply saying I can’t speak with any supervisor or manger and I only have to wait for their email . They have no other contact details except a telephone number and their website does not provide any “complaint form” as they claim to have for complaining.
It’s definitely some kind of scam. Just imagine I was in the airport to take my flight and am told my reservation is not found!!!
I had to buy another ticket as I can’t post pone my travel since it was an urgent journey.
Please do not trust this agency . It’s so strange that this agency donot provide any way to claim or resolve issues except a contact number !!!”
“I wish I could give zero scores. Totally scam! Keep far away from it!
While I was booking a flight at GOTOGATE, it increased the price without noticing me and confirming. The booking process by GOTAGATE is an intentionally designed fraud.
Cancellation right after booking grabs you all kinds of tax, processing and handling fee! No customer care at all!
Email it will get a response like ‘Will take three months processing’. Never seen an immoral booking provider like this.”
“Dear thiefs and charlatans,
I have given you every opportunity to resolve the matter swiftly, It has been over 2 months since you cancelled one of my flights, and you have not come up with any alternatives.
I have even advised you to re-route the whole trip as you would see fit, but your incompetent support lead nowhere.
You could not cancel and refund the trip, nor come up with an alternative, this is on you.
I have paid YOU, with MY hard earned money to fly to my destination, which you at this point have stolen, as the service I purchased from you has not been delivered.
As my flight was supposed to leave in 30 days, and you having resolved nothing, my only option is to take MY money back, and fly with someone else BETTER than YOU!
What you are now saying, is that you intend to keep my money untill after the trip was supposed to happen, and not having been given either a trip, nor a refund, fu***ng unbelievable, disgraceful...
NEVER order with GotoGate, their support is so lackluster they should be embarassed to even call it support. Cancelled my flight, and refused to refund or re-route the trip. Hence a chargeback was initiated, don't let these villanous con-artists steal your money.”
