“Go to Gate .... Backyard Amateurs that cannot even be compared to a Start-up.
7th day trying to cancel / Refund flights ==>> 4 hours to get to their first attendant ... then 2 hours to get to their scheduling team ... to then hear from a clueless individual that, he doesn't have the necessary access to put the cancelation through, ad then would have transfer me to his colleague and I was not gonna wait more then 15 min (Liars)... another 3 hours till the call was dropped !!!!
So frustrating as they purposefully redirect you call till you get lost... and just give up cancelling.
Avoid at any Cost !!! Scammers”
“I did book flight 20/Feb/2020 and on 20/March tried to cancel my trip during the state of emergency in Ontario, Canada. Send five emails , only to cancel my trip and only automatic email was the respond. Today is 27/March only four days to start my trip and no Answer. 01/April return 06/April
Tree days in a row called the number 1-888-829-8699 (toll free) and Waited 3-4 hours .... nobody answered.
I need a help just to cancel my trip and receive the cancelation note ..... nothing VERY VERY VERY”
“Disgusting, terrible customer service. I can't fly to NY from London due to COVID 19 restrictions. I called them they said call the airline, I did, airline said call ur third party as they have to cancel it. Now trying to call gotogate number - it says cant take call at these times. Feed up. Such a bad company with no conscious of treating people in such a global pandemic. Also they say on the website to call them -but funnily enough they haven't put a number which connects to there call centre.”
“Total scam. They take your money, cancel the flight and leave you in the dark, with no place to call or get reimbursed. Stay away everyone. They ought to be prosecuted”
“DO NOT USE.
I had a flight to Canada booked for March 21st on Porter airlines. Porter has cancelled that flight due to COVID-19. I called Gotogate, and they claimed that it had not been cancelled, despite the fact that I was literally looking at the statement online. A quick Google search would have confirmed that I was correct.
They said I had to call Porter directly to get 'authorization', so I did. Porter, of course, told me that the travel agent needed to contact them directly and there was nothing they could do. So I called Gotogate back (each of these calls, of course, took a very long time.) Again, they claimed that my ticket was non-refundable, DESPITE THE FLIGHT BEING CANCELLED. I remained polite (I am Canadian, after all), but the agent became very aggressive and began talking over me and yelling. They again tried to tell me I needed to call Porter. When I told them that I had ALREADY called Porter, the lady again got very surly. Now I'm on hold with Visa to get the charge removed as fraud.
I sincerely hope that Gotogate goes out of business. During a global pandemic they made it impossible to obtain a refund to a cancelled flight. Even had the flight not been cancelled, THE BORDER IS CLOSED! I cannot cross the border! None of this logic seemed to be of any consequence to anyone I spoke to at Gotogate.”
“DO NOT USE.
I had a flight to Canada booked for March 21st on Porter airlines. Porter has cancelled that flight due to COVID-19. I called Gotogate, and they claimed that it had not been cancelled, despite the fact that I was literally looking at the statement online. A quick Google search would have confirmed that I was correct.
They said I had to call Porter directly to get 'authorization', so I did. Porter, of course, told me that the travel agent needed to contact them directly and there was nothing they could do. So I called Gotogate back (each of these calls, of course, took a very long time.) Again, they claimed that my ticket was non-refundable, DESPITE THE FLIGHT BEING CANCELLED. I remained polite (I am Canadian, after all), but the agent became very aggressive and began talking over me and yelling. They again tried to tell me I needed to call Porter. When I told them that I had ALREADY called Porter, the lady again got very surly. Now I'm on hold with Visa to get the charge removed as fraud.
I sincerely hope that Gotogate goes out of business. During a global pandemic they made it impossible to obtain a refund to a cancelled flight. Even had the flight not been cancelled, THE BORDER IS CLOSED! I cannot cross the border! None of this logic seemed to be of any consequence to anyone I spoke to at Gotogate.”
“Very very bad company be aware before buying tickets with them.The airline changed our schedule.I am asking forthe refund of two of the passangers Since3 days I am trying their contact no. only once I managed to talk to their representative after a long time being in the queue, she then put me in another queue to transfer me to the refund department. I waited in the queue again for 1 and a half hour. Then the other person picked up and just said he is transferring me to another person to the refund department. He put me again in the queue for more than an hour. In this 3 hours call just two people spoke that they are transferring ne tho the refund department and then I disconnected the call after a useless waiting for more than an hour.”
“Never ever again. Our inbound flight was canceled by the airline and the suggested next flight there was after our backtrip date. So we agreed with the flight company to cancel the trip completele. They confirmed all money was sent to Go To Gate. We had to call 3 times Go To Gate before the money was received. However we received only half of our money as Go To Gate kept half of our payment for administration fee. Which admisnitration fee??? Who knows!!! We didnt request cancelation of the ticket of change, we had to cancel it as the aircompany canceled one of the flights. Ridiculous! Very bad call center, you always have to wait in the calling queu for 15 minuts. We lost 350 USD. Stay away from this agent.”
“THIS IS THE WORST TRAVEL AGENCY EVER, THE SERVICE IS HORRIBLE AND THE AGENTS OVER THE PHONE SUPER DISRESPECTFUL AND NEVER ABLE TO HELP, THEY DIDN’T RETURN MY MONEY EVEN WHEN THEY COUNTRY I WAS TRYING TO GO CHANGED THEIR POLITICS AFTER I BOUGHT MY TICKETS. THE TRAVEL AGENCY ONLY TOLD ME “WELL MAM UNFORTUNATELY YOU LOST YOUR MONEY, THATS NOT OUT FAULT” . IN MY OPINION DONT NEVER USE THIS TRAVEL AGENCY CALLED “GOTO GATE” THE WORST EVER!!!!!!!”
“The costumer service informed me that they have a 60€ fee for cancellation of flights. This makes practically impossible to get refund for airport fees if one does want to cancel a flight.”
“bad service and cheating
One of the the bad Air ticketing company
Regarding my air ticket rebooking I spoke with one of the call centers agent Ms. Jashvidya
She told me I have to pay extra 1530 Aed and she sent me link 1890 Aed.
They are charging for rebooking huge amount I compare amount with Air line company is cheaper.
I call from UAE to UK one and half hour They are Unsatisfied answers
Never recommended to anyone
Cheating ....”
“We made an initial booking for 4 adults and a baby (on lap) one of the adults needed the return date changed. When we contacted gotogate we were messed about so much being asked to call the airlines instead, and we did make calls back and forth.
As the baby was under the name of the adult who needed the date changed A GOTOGAE EMPLOYEE advised that we make the first leg of the journey and then call back and change the return ticket.
When we did that and called back another GOTOGATE employee said that no changes can be made as part of the ticket has been used.
Once we bought another return ticket spending money again, gotogate called and offered to change the ticket. When I asked for a refund, they asked to send a complaint through- I sent it on the 9/1/2020 and still haven’t received a reply.
They don’t even acknowledge the complaint. This is one the worst companies with absolutely useless employees, who don’t know what professionalism means.”
“I wish i had read the reviews before i booked the tickets. once the button is pressed, you are done. Anything after that is paid. forget about all the airline policies. now you are dealing with 2 set of policies. one from airlines and one from these. Airlines polices can still be managed, but with gotogate, its like paying them for the services for which they charge on their website, but even they don't know what they are about.
They charge for cancellation within 24 hrs, premium charges for seat selection, charge for meal selection which airlines might not be even offering (seriously?). there money refund is 7-9 business days. I don't even want to start on the polite behavior and professionalism of the call center guys.
On a whole, very regretting experience. Stay away as much as you can.”
“Wish I had read the reviews before buying my tickets through Gotogate. Avoid this agency at all costs, they are a scam company.
Bought a ticket from NYC to Tel Aviv through Aeroflot several weeks in advance. Needed to change my flight by a single day. Aeroflot allows for a $50 change charge, or a free cancellation altogether. However I was told I need to change the flight through Gotogate.
Gotogate wouldn’t allow me to cancel my flight, even though less than 24 hours passed. They pretended to check Aeroflot’s policy several times, asking me to wait. Then saying I can’t cancel. Changing the flight would cost $161 dollars, almost the entire amount is Aeroflot fees. They also sent me back and forth with the airline, telling me the airline can take care of me instead of helping me themselves.
They basically said I should have paid for flexible tickets, tough luck. Part of the fees I needed to pay include “customer support” (around $30).
Moral of the story: always buy through the airline directly. Or at the very least don’t use Gotogate!”
“Typed my name with one word mistaken, contacted the support, and Ahmad K, Customer Service, answered me that they cannot help, because the flight company doesn't alows that. After I have contacted the flight company, they have changed my mistake without any problems !”
“Massively incompetent. I spent three weeks trying to make a small change with a booking. Spoke to at least 10 different staff members by phone and email and including the floor supervisors. Everyone blames everyone else or gives conflicting advice. Can't cancel an unrelated domestic flight that was made as part of a multi-stop international booking because "the outbound following flight will also be cancelled" with no attempt to identify who the party is that's cancelling this.
The airline was happy to cooperate if gotogate would contact them directly but gotogate didn't do this even after many times that they said that they would.”
