“we paid gotogate for a suitcase on baltic. they didnt transfer it. my wife had to pay AGAIN at the airport. apparently its a thing with them - BUYER BEWARE!!”
“What a greedy, evil company. Will never use them again! I made a mistake on my booking so that the flight went the wrong way. I contacted support within an hour to cancel the booking, and they refused, even though it would've been simple for them to do. Contacted KLM, who would've been happy to refund me, but couldn't because gotogate had my tickets. BEWARE that you are giving up a lot of rights flying with gotogate, and they are ruthless. No sympathy at all. They have lost a customer for life.”
“Don't use Gotogate. We booked tickets with luggage and end up we have to pay again at check-in. We tried to call but they never respond. We will go to consumers affairs to report their scam..”
“Gotogate is a scam
Gotogate is a scam! The worst company i’ve Ever done business with! And that is including all sectors!
I’ve been trying to solve my problem, which I have been informed by the airline that is completely possible to do, for the past two weeks! I’ve been calling their joke of a customer service IN INDIA, which is quite funny considering it is a Swedish company with an English webpage, for the past two weeks in the evening, after full time working days, to get myself a 2-3 days deadline for them to get in touch with me which is never fulfilled!
Don’t be fooled by their copied and pasted answers to these reviews! Nothing is done and nothing is solved!
Gotogate is robbing me of my money, my holidays, my patience, my appetite, my free and resting time and of meeting my newborn nephew!
I will not rest until I take you down and I WILL be seeking legal action to sue you and I recommend everyone who has been scammed by this joke of a company will do the same, as it is unacceptable for them to keep on scamming more and more people!”
“This company laughs at customers
This company laughs at customers
Unfortunately, it has unacceptable fraud
I booked airline tickets on her way And I chose Flexible Ticket
I paid an extra amount to change the ticket or flight date
An hour later I found that the date of return was contrary to what I confirmed at the time of booking, I called customer service and after half an hour of waiting, They asked me to pay an extra 124 pounds to change the date, I told them I paid an extra when I booked moments ago
I informed them that this was contrary to article 6 of the Company's rules and conditions, Especially as I ask to correct the booking with the same airlines and names , However, they requested the additional payment of 124 pounds
This company laughs at its customers
I don't recommend everyone to deal with it
Reservation number
EXRBH8G”
“DO NOT USE THIS TO BOOK ANYTHING!!!!
The worse customer service I have ever experienced in my life.
I booked a flexible ticket, and when I tried to change the date (after hours on the phone to non-English speaking call centres) I came to find out the date had in fact not been changed. I only discovered this because I rang the airline. When I raised the issue with Gotogate they refused to change the flight without me having to pay the fare difference AGAIN. I had already paid the fare difference when I changed the flight. On top of this you can't complain until 2 months after your return journey. You have been warned....it is not worth the cheap price of the flight and a flexible ticket is one huge scam.”
“Avoid. Air line cancels flight, offer full refund. Ticket purchased via GTG. GTG want to charge a processing fee to refund our money £45ea as we purchase a non refundable non transferable ticket. The airline cancelled the flight, GTG say we are asking for refund !!!!! 21 weeks later no refund. Avoid. Sadly credit card cash back is stalled due to GTG not cooperating. Shame CC does not honour cash back on scam agents. Avoid all of this. Book direct with airlines and put these scamming ticket agents out of business. £540 out of pocket. Scum.”
“If you have a problem they let you down, the worst customer care ever!
My specific case: I booked a flight including additional check-in luggage with them, but when I checked the airline website there was no mention of the additional luggage. I contacted them, they made the booking not I. The answer: go and solve it yourself with the airline!
What a customer care! I will never use them again!”
“Gotogate is a brand under the Etraveli Group, based in Sweden. Online customer feedback in their thousands demonstrate that this company’s customer service is extremely poor and unresponsive, and they regularly withhold customer refunds as standard business practice amongst many other things.
You can complain to the CEO of Etraveli Group via email address: mathias dot Hedlund at etraveli dot com, the CFO is: henrik dot wetterdal at etraveli dot com, Head of sales is: andreas dot marquardt at etraveli dot com. You can also complain to the company owners at: gmartinlof at cvc dot com.
You can also complain to the Swedish Government agencies about this company, who are well aware of them, at: Annika dot stenberg at bolagsverket dot se, also: konsumentverket at konsumentverket dot se, and: Marcus dot Isgren at arn dot se. The Swedish Government Minister for Business can be reached at: Ibrahim dot Baylan at regeringskansliet dot se.”
“One of the worst airline ticket service providers.
We have booked our tickets with gotogate and the airlines have preponed the connecting flight and the connecting time has become 50 mins from 3 hrs. Airlines told us that it is not possible to catch the connecting flight with 50 mins of connecting time. We have requested gotogate to provide us another alternative travel options, but gotogate didn't help us and asked us to contract the airlines. We have contacted customer support and all airline offices, but they inturn redirected us to contact the gotogate. But gotogate didn't help us and finally we had to cancel our ticket by loosing 50% of our money. Even after cancelling the tickets with 50% loss and after 6 weeks of cancellation of tickets, gotogate didn't refund the money till now.
Additionally we tried atleast 10 times contacting gotogate customer support and each time we had to wait atleast 45 to 60 mins to get even to connect with a customer representative and after that 30 to 40 mins of holding time for the customer support team to check with other teams internally. After listening to the entire story they accepted to call back with 72 hours with the resolution, but it never happened.
So, with my 2 month of nonstop follow up with the customer service, I can say that this is one of the worst airline ticket agent, I came across in my life. I would never recommend this gotogate to anyone. Please avoid, even though you may be see 2 or 3 percent cheaper rates compared to other sites, but you end up loosing your entire money for the fault of not yours.
Also please read the reviews from various sites, almost all review sites got bad to very bad review ratings.”
“This company is a scam. I paid extra for premium service. No such thing. Just a way to charge more. I paid extra for flexible flight option. No such thing, just a way to charge you more. I was on hold for 30 + min trying to change my flight (premium service, ya right) only to be told system was down and that I should call back in 2 hours. When I called back and after another 30 min on hold, I was told there were no flights on that date even though a simple internet search showed there were on the same airline, and not just one but several....”
“We bought the round trip flight tickets for five people from Hong Kong to Casablanca with Gotogate on 22 Dec., 2018. We will set off received an email from Gotogate dated 12 May 2019 saying that "there is flights changes, if the new schedule is not suitable for you a full refund of the ticket is also possible (less credit card or internet bank fee)." We were informed to reply to their email within two days. Therefore I made the request to cancel the booking on 13 May 2019.
Since we got no reply, I sent the email to ask for them but in vain. I called the customer service twice, their staff told me they would transfer my call to another person, then my phone got cut off.
Then we received their another email saying that my original flights are again operating with the minor time change. But we have purchased the round trip flight tickets with other airline. We will set off on 15 June 2019. We sent them emails many times. They ignored my messages. Up till now we haven't yet received their response. We can't get our refund.
Our Booking number : TKPTYY
Our Order number : KSK4E6
Thanks and regards,
Corrina”
“Terrible company. Their website and system is messed up and when we tried to book it wouldn't go through many times and finally it got the name of our infant's ticket wrong, although we checked the data we inputed several times. We have been calling them trying to get the issue fixed for 3 weeks but they keep giving us the run around and after hours on hold, we were told they were going to fix the issue with the airlines and that we would receive a response within 24 hours but we didn't receive anything - and then had to call again and again and still no help.”
“I contacted the support team to rebook my flight today. First, they don't provide a phone number that you can call free from charge from abroad. So you might spend more money calling them than paying for a new flight with a different company. I´ve had a bad experience before where I had to be on the line for over 30 mins waiting for someone to take the call, talking to people who don´t speak a proper English and find it difficult to understand (sometimes it takes 5 mins only to find your booking number) and also a very rude approach. It wasn´t different today! I said to the person that I was calling from Brazil and I needed to be quicker than 5 mins to check every single date he had available on the system as the cost of the call was really expensive and he got even slower, making me wait for longer. Basically I had to be on the line for 13 mins until I give up the call without ANY DATE I COULD CHANGE MY FLIGHT and had to ask to someone else make this call from England. I got the same feedback from my friend saying the person he spoke with was very rude and didn´t come with any day available on the system. I would have to pay for a executive flight if I wanted to change for any of those 3 days she suggested, so paying more for a flexible flight is a waste of money. If you need to rebook your flight YOU WILL HAVE TO CALL THE SUPPORT TEAM EVERY SINGLE DAY UNTIL YOU FIND A AVAILABLE FLIGHT AS THEY ARE ABLE TO CHECK ONLY 3 DIFFERENT DATES ON THE SYSTEM BY TIME. I had to call them more than 5 times to rebook my flight twice. It was the same thing before and this time I just spend around £30 on a phone call, for nothing!
Don´t be a fool... the website might be okay, but I wish you good luck if you want to buy from them and need to call their support team.”
“They stole my money!!
The airline refunded the ticket 3 months ago and they still haven't paid me back. I called them 6 times and they tell me that they are working on it. Really? for 3 months?
They don't answer to emails and they make you wait for one hour every time you call them. They are terrible”
“The worst customer service I have ever experienced. The flight was cancelled and they gave absolutely NO assistance. You cannot get them on the phone. They ignore emails. Has anyone tried having their credit card company get their money back?”
“I'm going to keep messaging you until you actually accept the fact that you have not fulfilled your part of the contract we entered into when you said you would sort out the flights with Turkish airlines. I had to do the leg work, not you. If I had left it to you it would NOT have been resolved. My husband and I had to drive 140mile round trip to go to Turkish airlines desk to get the issue resolved because your staff said Turkish airlines weren't being helpful and were taking their time. Please explain to me then how when we went to the actual desk, they changed the flights for us without hesitation and were dumbfounded at your actual inability to provide a decent customer service. Please refund me my £19.99 now”
“They charge you fees without outlining it on their terms and conditions.
Due to bad internet my ticket got booked twice and they charged me GBP 45 to cancel one of them. And when I asked them to show me where it is stated on their website about there charges I was quoted paragraph two in T & C 1.2 quoted below
“Our own portfolio of services may vary over time. Some of our own services are described in Section 8. For additional services not set forth in these T&C’s, a detailed description of such additional services as well as information about our fees and supplementary terms and conditions for booking and usage, is provided to You over the course of the booking process.”
It is so vague and doesn’t outline anywhere the said cost of GBP 45 for an error.
Also nothing is mentioned about the charges in the “course of the booking process”.”
“I booked a flight from Buenos Aires to Iguazu, I got a message from my credit card company saying the payment didn't go through and if it was me to try again. I had no confirmation from gotogate, so I assumed the booking hadn't gone through and booked again (at a higher price). I then get a confirmation with both flights on. My credit card company insist the declined the first payment, so I do not know how they managed to process it. There is no contact email or chat option so I had to call, they made me wait 20 minutes which probably cost me a fortune, and then said they will charge me £55 to cancel. I think this is totally wrong, I don't know how they authorised the payment but to me it seems illegal. I would not recommend anyone to ever ever use this site, clearly they cannot be trusted with card details. There are so many other trustworthy options, it is not worth risking using this dodgy company”
“It's a TOTAL SCAM website, Don't become a victim! I was lured into the site for a deal and they hid a trick to let you handle your own transportation from one airport (50 miles away) to another by yourself. Within 10 minutes I called, they refused to cancel it for a full refund. It's a TOTAL SCAM! By all means, avoid it!”
