Gousto Reviews

Name: Gousto
Rating: 2.52

2.5 Rating 676 Reviews

34 %

of reviewers recommend Gousto

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Metrics

2.5

Based on 676 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wspaniała firma, dbająca o pracowników, każdy sobie coś tu znajdzie, myślę ze jest najlepszą firmą w okolicy we wszystkich standartach, Naprawdę polecam, pracują tu wspaniali ludzie”

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Posted 3 years ago

“I'm a loyal costumer and love the variety and taste of the recipes. Points for improvement (please consider): *Give us the option to swap refined carbs for wholemeal (e.g. swap white rice for brown); *Improve the freshness of ingredients. Eg. you often send me rock-hard avocados/lemons and wilted leaves/spring onions. Thanks Gousto!”

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Posted 3 years ago

Hi Hydra! Thank you for taking the time to leave your feedback to us! I can confirm that customisation is a big thing for us and this is being worked on to allow customers such as yourself to change out various ingredients to suit your preferences. Hopefully, we will have this available soon so please do keep a lookout. I have also passed the feedback onto the relevant team about the freshness of the ingredients and hopefully, we can rectify this as soon as possible as it is not the standard of service that we aim to provide! Once again, thank you for taking the time to leave your feedback as this helps us improve our service! Best wishes - The Gousto Team - Kai

Posted 3 years ago

“Love the ease of Gousto. Easy to follow recipes and so tasty. Couldn't be without this food.”

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Posted 3 years ago

“Tasty dishes, ingredients measured out and quick to make.”

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Posted 3 years ago

Thanks so much for your feedback. We're thrilled that you love cooking with Gousto and appreciate you taking the time to let us (and everyone else!) know. Best wishes, The Gousto Team - Kai

Posted 3 years ago

“Lots of options each week. Very easy to use app. I can get a gluten free box sent to my elderly mum too. All recipes I've tried have been delicious without fail. In about 10 deliveries I've just had half the peas missing once which gousto compensated me for easily on their app. So much inspiration to cook for fussy teenagers too. 5 stars no question.”

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Posted 3 years ago

“Love gusto much better than hello fresh. Better quality, more choice. The ingredients are top class.”

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Posted 3 years ago

Thank you for taking the time to leave a review, Gill! It is wonderful to hear what you love about us! Best wishes, The Gousto Team. - Kai

Posted 3 years ago

“We love gousto. Tasty meals and no waste with all ingredients supplied. Great value for money”

Gousto 5 star review on 20th October 2020

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Posted 3 years ago

Thank you for sharing this with us Susan! All of the meals look so filling and yummy. We hope you enjoyed them! The Gousto Team - Kai

Posted 3 years ago

“Gousto is perfect for keeping home recipes fresh and allowing to have restaurant quality meals at home with minimum food waste.”

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Posted 3 years ago

“I love Gousto. It makes my eating habits so much better. One think I could do with another recipe book. In all seriousness I have never had any issues and the food is always amazing”

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Posted 3 years ago

“I am loving my Gousto mealS. They make cooking great dishes easy during the pandemic. All ingredients provided to make delicious nutritious meals.”

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Posted 3 years ago

“Great recipes. Something different every night and so easy to cook as everything is there. It takes the stress out of deciding what to eat!”

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Posted 3 years ago

“Generally a very good range of menu choices. The food lasts for a week at least meaning nearly nothing is thrown away!”

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Posted 3 years ago

Wonderful to hear Gavin! We love to have as much variety for our customers as possible. - The Gousto Team - Kai

Posted 3 years ago

“Menus are great doing joe wicks just now so helps with meal plans. The recipe cards are very simple and easy to follow”

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Posted 3 years ago

Hi Michael, It is wonderful that you love our meals! We hope that you continue to enjoy all of our recipes! - The Gousto Team - Kai

Posted 3 years ago

“So much better than other similar services. Better selection, delivery time slots, no missing/incorrect items and spices etc bagged and labelled.”

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Posted 3 years ago

Hi Stefan, Great to hear that you have enjoyed our service! We hope that you continue to enjoy our service! - The Gousto Team (Kai)

Posted 3 years ago

“Excellent food, excellent service. All ingredients are of high quality. Instructions how to cook the food are very easy to follow.”

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Posted 3 years ago

“Great range of quality food at a reasonable price. The delivery services including fresh produce and ingredients with all necessary recipes has been extremely convenient. It needs to be noted that some deliveries have had ingredients missing in the past, however, this would happen on rare occasions. In summary, I would recommend Gousto to all food lovers out there that enjoy cooking at home.”

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Posted 3 years ago

“Gousto delivers what they say they will deliver. There are quite a lot of recipes, many that take only 10 minutes, and overall it helps take some of the pressure of buying ingredients, thinking of recipes, and cooking. Their packaging, app, and recipes, have only improved over time.”

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Posted 3 years ago

“Great variety, reliable and a lifesaver for mealtimes four nights a week, Would like to see a continued reduction on plastic.”

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Posted 3 years ago

“We’ve loved most of the meals with only very few that we rated as just ok.”

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Posted 3 years ago

“Don’t know what I’d do without Gousto! A wonderful selection of menus, good quality ingredients and the option to add a bottle of wine or a handy gadget is so much better than wandering around a supermarket hoping for inspiration.”

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Posted 3 years ago

Gousto is rated 2.5 based on 676 reviews