Gousto Reviews

2.5 Rating 676 Reviews

34 %

of reviewers recommend Gousto

Company Reviews

Questions

Metrics

2.5

Based on 676 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Popular Questions:

Delivery

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Customer Service

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How quickly does Gousto resolve customer queries?

Helpful Report

(4 years ago)

Greater than 45% of reviewers feedback is Gousto resolves customer queries within an hour.

Helpful Report

(4 years ago)

65.92%

Industry Average

“ Fab service, delivery on time and packaged well. Amazing recipes. No waste. Inspiring me with confidence with my cooking. Love it!!! My next purchase is a folder for the recipes!! ”

- Lorna

“ Recipes are fantastic but sadly I’ve ordered 2 boxes now with missing ingredients. No warning about missing items. When I contacted customer service they added the cost of the items to the Gousto account so inevitably you would have to buy another box to get that money back. ”

- Shona

“ All you get is an automated part-credit (only a couple of quid), or a customer service agent who does the same and promises "to investigate". ”

- Anonymous

Gousto Reviews

Customer Service - Average