GovVelo.com Reviews

4.9 Rating 286 Reviews
98 %
of reviewers recommend GovVelo.com
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Phone:

8554333600

Email:

service@govvelo.com

Location:

993, Howard Avenue,
Biloxi
39530

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GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 5 star review on 20th June 2022
Greg​
21
Anonymous
Anonymous  // 01/01/2019
I ordered a bike from GovVelo. Once the bike got to me, it was great. The bike was in good shape, it was easy to put together, and it was ready to ride. It really was getting the bike to me. GovVelo claimed they shipped the bike, but the FedEx tracking number said it was never actually shipped. Contacting both, GovVelo said it's en route and will be on Saturday. FedEx claimed they never touched it. I called after the due date, and GovVelo opened a ticket with them. Still waiting. GovVelo claimed that they needed FedEx to confirm something before shipping another bike, so I wanted another 4-5 days for the confirmation. Finally, FedEx confirmed it, and they shipped me another bike. Be ready to wait if you order from them, FedEx sucks, and they don't offer any other options for shipping. Unfortunately, I will be using a vendor that doesn't use FedEx going forward.
Helpful Report
Posted 2 years ago
Hi Phillip, we're glad to hear everything with the bike was great once it arrived! We totally understand your frustration with FedEx. We and many other companies have had what seems more than a normal level of issues with them and UPS since the pandemic began. All of us would've hoped that by now they would've adjusted, but it hasn't seemed to be the case. The hard part is that FedEx and UPS control the market, so there aren't any other options for larger packages right now, otherwise, we definitely would use them. Despite the challenges with the original shipment, I'm glad we were able to get a replacement bike out to you! We're here for you should you decide to give us another try, and we'll definitely try to use a carrier other than FedEx if we can.
Posted 2 years ago
GovVelo.com is rated 4.9 based on 286 reviews