Login
Start Free Trial Are you a business?? Click Here

GovVelo.com Reviews

4.9 Rating 286 Reviews
98 %
of reviewers recommend GovVelo.com
Read GovVelo.com Reviews
Visit Website

Phone:

8554333600

Email:

service@govvelo.com

Location:

993, Howard Avenue,
Biloxi
39530

Write Your review

GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 1 star review on 31st October 2022
Edward Quijano
GovVelo.com 5 star review on 20th June 2022
Greg​
21
Anonymous
Anonymous  // 01/01/2019
They sold me a defective bicycle and refused to take the bike back. Luckily I purchased the bike with PayPal, disputed said purchase and won. They refused to return my calls. I emailed them about problems the day after receiving the bike and when I finally spoke to a person, almost a month later they tried to tell me I had the bike too long to return! Complete lack of customer support! I'm sure they are great at selling you a product, so long as there are no problems. BAD BUSINESS!
Helpful Report
Posted 1 year ago
I'm sorry too I had an awful experience with GovVelo I bought a very expensive bike and what I got was a broken bike I had problems from the beginning the bike got delivered couldn't get the wheel off off the bike and then the front wheel was missing a bearing and after that moving forward to the back finding out that the cassette was totaled damaged I couldn't even ride this bike or even get on this bike they say to claim these bikes to be ready in 10 minutes from getting delivered and then after a couple tries of getting it settled and fixed I decided to ask for a refund and yes I did get my refund but not before I got stiff for $531 yes that's how much they took from my refund when actually I think I should have got charged for nothing it's not my fault I got a broken bike. Also want to know that the bike was very rushed whoever assemble it you can tell it was Rush built nuts and bolts were loose. I won't be purchasing from this place no more and don't recommend it either.
GovVelo.com 1 star review on 31st October 2022 GovVelo.com 1 star review on 31st October 2022 GovVelo.com 1 star review on 31st October 2022 GovVelo.com 1 star review on 31st October 2022 GovVelo.com 1 star review on 31st October 2022 GovVelo.com 1 star review on 31st October 2022
Helpful Report
Posted 2 years ago
Ordered a set of pedals. Payment processed, was told a second email would come with shipping info. In a few hours I received an email to leave a review. I opted to wait until I recieved my product. After 6 days I checked to see when my item could expect to ship. The next day my order was cancelled due to supply issues and my payment refunded. Not a positive experience.
Helpful Report
Posted 3 years ago
We’re really sorry that you had this experience with us! This is something that shouldn’t have happened and we also should’ve notified you of the error in our system sooner. Please accept our apologies and we hope you’ll give us an opportunity in the future to serve you. If there’s anything else we can do to make this right, please get in touch with our Service Team and they’ll be happy to help!
Posted 3 years ago
This company is shady. I ordered a 2022 Marin bike and they sent me the 2021 model. The label clearly indicates it is 2021. The invoice I received after placing the order indicates I should get a 2022 model. After numerous calls and emails, they keep claiming it is actually 2022, yet have not provided any proof of this, only a heavily redacted screenshot with a general skew number, not anything specific to my frame number. "Daniel" from the company called and said he would put me in contact with an executive account rep from Marin. When I asked for this info and who it was specifically he started to backtrack and say I can't talk to them. He then just gave me a bogus number (800-222-7757) that isn't part of Marin. He also claimed it was 2022 because they have been out of stock. This is not accurate as I've been looking at this bike for at least two months and has always been in stock. Either he's lying or their inventory system falsly indicates when they don't have stock. Avoid this company at all costs.
Helpful Report
Posted 3 years ago
We're sorry you feel that way! Our team always tries to provide accurate information in response to any concerns, and in review, it looks like we did so here as well. Marin informed us that they confirmed to you the information we provided in regards to your concern about the model year. They also confirmed the date of manufacture of the specific bike you received as falling in the 2022 model year production cycle. If you feel this bike isn't right for you, we'd of course be happy to arrange a return and process a refund for you! Just contact our service team. :-)
Posted 3 years ago
GovVelo.com is rated 4.9 based on 286 reviews