GrabAGun.com Reviews

Name: GrabAGun.com
Rating: 2.29

2.3 Rating 123 Reviews

32 %

of reviewers recommend GrabAGun.com

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Metrics

2.3

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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GrabAGun.com 1 star review on 10th October 2022

Joe Getz

GrabAGun.com 1 star review on 19th July 2022

Terry

GrabAGun.com 5 star review on 12th June 2020

David S.

Anonymous

Anonymous // 01/01/2019

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“I received my S&W Easy Shield for rhe reason of the 3 mag rebate deal. They conveniently covered the SKU # with a sticker that I had carefully needed to peal back. Gave them pictures of SR from box, packing slip, SKU from box and packing slip with order number. Received email back saying I need the receipt of the amount I paid and who I bought it from! I bought it from them and if they looked up the order# they would see everything matched. Now jumping through hoops to get my mags. They gave me 7 days to give them the same info I already gave them. I know other customers have had this same problem. Not happy”

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Posted 1 year ago

“Amazing experience! 2 day delivery. I ordered a CZ P-07 9 mm on a Tuesday and my FFL call me Thursday morning. E-mail notifications updating the process. My order was handled by Maraleah to be more specific. Thank you! By the way, this is not my first time doing business with grabagun.com. they are awesome.”

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Posted 1 year ago

“I ordered a trigger and a optic. Thought I was getting a good deal, until my items arrived. No trigger. I just got an optic and a charging handle. After a bunch of back and forth they sent me shipping label for a full refund. Stated there site had error.”

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Posted 1 year ago

“Very bad site. Ordered a couple of magazines and ammo, got email confirmation just to find out they charged my card then cancelled my order. received an email saying that they needed a photo copy of my license and credit card to put my order thru. Total SCAMMER SITE. STAY CLEAR OF THIS ONE!!!!!!! Called to ask about it and they hung up on me.”

Helpful Report

Posted 1 year ago

“I was a very good customer who made many purchases from this store. However they recently did something that totally betrayed my trust as a good customer. Following an order I placed for a very expensive firearm they told me that they would have to pull the magazines. I told them over and over that my FFL is legally required to pin the mags to 10 round capacity and begged them to send the mags. I also have a residence in another state. They refused without any empathy and cost me over$120. They also threatened to charge a restocking fee. So they took advantage of me as a customer. I asked to speak to an owner and my request was totally ignored. Not a trustworthy company snd they do not care about their good customers. . DO YOURSELF A FAVOR AND DO NOT SHOP HERE.”

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Posted 1 year ago

“They never shipped my order”

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Posted 1 year ago

“They took my money for an order .and 3 days later said it is not in stock and I will be getting a refund in 5-7 business days total BS I have e-mails to prove this unfair business practice”

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Posted 1 year ago

“I placed an order online; they rejected and voided my purchase online, alleging fraud. My bank honored the payment, they debited my account, still I wasted my time with this Shaddy company, and I was not able to purchase anything from them. I sent emails, did not work. I called and I received really bad attitude from them, they even blocked my phone number. DO NOT EVEN TRY TO DO BUSINESS WITH THESE PEOPLE. zero stars - 0”

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Posted 1 year ago

“I purchased a used Smith Governor after submitting my offer and negotiating price. I was amazed at how quickly it arrived at my FFL store. The gun was true to the pictures and I am happy with the process. I would use themagain.”

Helpful Report

Posted 2 years ago

“Over priced parts to start Then waited for almost three weeks for my order to ship and took me four days to get ahold of someone to try and cancel the order only to be told "they just sent the order out" as i was on the phone so couldn t cancel Then when i finally got the parts i no longer needed and was told i could just return them no problem they are going to charge me a 15% restocking fee! This company sucks start to finish dont even bother dealing with them”

Helpful Report

Posted 2 years ago

“Customer service is nonexistent . I laugh when I see the option to contact them now . I’ve emailed them and get useless responses. I’ve called them and waited forever on hold . Nobody answers. I’ve left messages to call back . Nothing happens . Just plain awful how that is .”

Helpful Report

Posted 2 years ago

“I don’t normally write reviews but this was some B S I bought a firearm on the shoot now pay later got a email saying thank you we will email you when we ship it I waited 10 days no email from grabagun I call them they tell me it will be shipped in two days if I don’t get a email call them back I call them back tell them still no email he says hold let me check waited 10 mins on hold then they disconnect me I call back same thing happens again then their phone goes to a busy signal for the last five days so today I call the finance company who tells me Grabagun canceled my order the very next day after I ordered it so I have been waiting for almost 3 weeks for a firearm that was never going to show up so beware if you buy from this company at least I don’t owe anything”

Helpful Report

Posted 2 years ago

“Grab a gun had an error on the web site they made good on it and gave me a store credit to cover it great job on customer satisfaction.”

Helpful Report

Posted 2 years ago

“I bought a brand new fire arm which was completely defective and when I told them they said they couldn’t do anything about it. I contacted customer service never got back to me. They manufacturer was also confused as to how they sold me a defective gun.”

Helpful Report

Posted 2 years ago

“BE CAREFUL WITH THEIR ADVERTISING SHOOT NOW PAY LATER. IS A BIG SCAM. THEY DONT PROTECT AND LIE TO CUSTOMER I order a gun for 388 and ended paying 650 because the use a Scam called CREDOVA. you dont buy the gun. they ended leased and pay the gun double the priced. and they dont tell you that. they are thieves.”

Helpful Report

Posted 2 years ago

“I've tried multiple times to make a purchase. I can't even checkout. The web page keeps kicking me off the site or it goes somewhere completely opposite of what I want to do. It's a real shame, when I can't make a purchase on something, because they are that incompetent. Guess I'll be buying somewhere else. Grabagun! You need to get ahead of things. It's not looking real good for you. Glad I looked at the reviews instead of trying keep purchasing. I'll not try to do business again with them.”

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Posted 2 years ago

“Even though measure 114 in Oregon has been blocked by a judge for the state of Oregon allowing purchases and sales to continue Grabagun has put a high capacity hold on our order! These idiots don’t know that in doing so they allowing an unconstitutional measure to be upheld!”

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Posted 2 years ago

“Ordered my gun 2 weeks ago. Said it would be shipped in 3-5 days. If large amount of orders 3-7 days. Also said I will recieve an email when it was shipped. Never recieved an email. Called and waited for 20 minutes to see shipment status and was told it hadn't even shipped yet!! Just asked for a refund. Will take my business elsewhere.”

Helpful Report

Posted 2 years ago

“Bought a Ruger Securith 380 from GAG. The process was easy. Shipping was fast with good communication. I wouls do business with GAG again no problem.”

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Posted 2 years ago

“Place is a definite ripoff they hold your money for interest then not send the product out. Don’t trust this company Texas will be starting a investigation!”

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Posted 2 years ago

GrabAGun.com is rated 2.3 based on 123 reviews