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GrabAGun.com Reviews

2.2 Rating 102 Reviews

30 %

of reviewers recommend GrabAGun.com

Company Reviews

2.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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GrabAGun.com 1 star review on 10th October 2022

GrabAGun.com 1 star review on 19th July 2022

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse than robo calls These people are constantly sending emails about 6-8 per day sometimes even more!! I have tried many times do cancel my account and they still keep bothering me and won't stop!! Don't do business with them unless you want constant headaches because they won't listen or help you in any way!!! It's even worse than dealing with robo call scams”

Posted 1 year ago

“This was my first (and last) experience with this company. I ordered a gun through their grab a gun website and my order was immediately cancelled with no reason given. I called to inquire about this, was put on hold, then my call was dropped and my number was blocked so I couldn't call back. My husband also tried to buy a gun through this company and the same thing happened to him. The company website has a "live chat" that is a useless bot. We have had no problems with other gun dealers.”

Posted 1 year ago

“They cancelled my order with no reason. When I called to inquire they put me on hold, then hung up on me and then blocked my number. Terrible company. Questionable ethics.”

Posted 1 year ago

“Ordered a firearm over the weekend realizing I accidentally ordered the incorrect model. Sent a follow up email immediately with my order number explaining this and asked to cancel order so I can place correct order. They contacted me on Monday morning via email saying that it's not possible to cancel order because it has already shipped. I tell myself "that was really quick". So I call them them to request tracking information on my shipped firearm. They tell me that it has not shipped and it take 3-7 business days to ship firearm. I think okay.. maybe the representative who emailed made a mistake and I tell him I was emailed with an explanation saying firearm was already shipped and I tell the guy on the call my situation and explain that I want to cancel my order to order the correct model. Considering the firearm has yet to ship, this should be simple. He backtracks and says, firearm has not shipped but is now too far along in the order process to cancel and all I can do is wait till firearm arrives and ship it back as a return and incur 15% restocking fee. Terrible practice! How far along can an order that hasn't shipped be that you can't just cancel? Especially considering order was place on a Friday evening, offices are closed during the weekend, and I call to cancel my order Monday morning. Shady...”

Posted 1 year ago

“I ordered a gun for my son for Christmas. They sent the wrong gun and refused to acknowledge that they sent the wrong gun even though the price on my invoice showed the price of the gun I actually ordered. Others have had this same issue according to Google reviews. They will not take returns unless product is opened at the dealer where transferred. I doubt they will then because they refused to even explain themselves when I asked why my invoice reflected the gun I bought verses the gun they sent. Beware these people are sketchy and there are numerous complaints with their sketchy company and you'll have no recourse except to keep the gun they decide to send.”

Posted 1 year ago

“They canceled my order and refunded my money because they said we had previous insegrations and it was I returned to Magazine that they sent was wrong”

Posted 1 year ago

“I ordered ammo from the website, the product pictured was all brand new packaging. The product I received was in a beat up old box that was taped together with scotch tape. Last time I will order from this company.”

Posted 1 year ago

“Two orders made from grab a gun. The prices were only slightly better than retail, except one item was defective and took the longest time to return and the other was an inferior product that can be bought retail without the additional $80 transfer fee. I’ll stick with Academy from now on.”

GrabAGun.com 1 star review on 10th October 2022

Posted 1 year ago

“Good service, no issues!”

Posted 1 year ago

“Read other low rating Reviews, they are all accurate. Be smart ignore the whiners I purchased thousnads thru them. Later finding out I drastically overpaid & received wrong firearm. Did not match picture & description 2000 dollars later having a cheaper version that found out was old stock. Due to the fact I questioned them about this, when I went to give them 1 more chance & order they just canceled the order without contacting me 1st, wrote me saying we don't want your business!!! My message was never unprofessional, just asked for them to make it right which they refused to do. Being a board member of a huge Shooting club with over 15,000 memebers, I had to share this experience as This is just poor service. You can't return a firearm, so receiving actual item is important, these guys are deceitful & out to make an easy Buck. Better off take your business local & wait a few days or weeks for an order.”

Posted 1 year ago

“I made an order, and I get an email saying my state does not allow large magazines, karma so they will keep them and not give me replacements, or a refund my money -15% restocking fee.. There are thieves. I will never use them again and I will never recommend anybody else.”

Posted 1 year ago

“Definitely avoid. They ship to licensed firearms dealers, but the dealers may not be there to receive the shipment. Item ends up being returned and is a huge hassle. Additionally, customer service is horrible and I have yet to find a business that cares less about resolving any issues than Grabagun. HORRIBLE customer service. AVOID.”

Posted 1 year ago

“Should be renamed "Grabnothing". Good luck getting anything from this website. If you order anything your order will be cancelled and you get a refund. Total waste of time messing with these people. And if you call them out they are totally nasty about it. I had my last order cancelled because I exist and called them out last time. Move on to a reputable website for your needs. Sportsmans guide has these guys beat hands down.”

Posted 1 year ago

“I have bought 2 pistols and ammo from them and never had any problems at all. I personally think they are a good company to deal with”

Posted 1 year ago

“They won’t stop emailing me about product back in stock I tried calling them I’ve emailed them they won’t stop about every two hours day and night when I’m trying to sleep email email email after email for months”

Posted 1 year ago

“Dealt with Armondo over a two year old gun purchase. Complete scam artist. They had my money and gun for years yet want me to pay a 15% restocking fee. I had to track them down. They didn’t tell me the gun had been returned. They stole my money and are only refunding me after 24 months because I called them on it. Thieves.”

Posted 1 year ago

“They shipped my gun to an FFL who has closed. They strung me along with big talk about calling the ATF. 18 months lasted Armondo tells me they have had the gun back in the store for 17 months. They will send me a check (said it takes a month) minus 15% restocking fee. They knew they had the gun back for 17 months. Never called me or offered me my money back until I called for a year and a half. Shady scam. Armondo is shady. Stay away from this company. Thieves.”

Posted 1 year ago

“False advertising emailed. After first being told price would be honored, left on hold 40+ minutes, disconnected. Called back 30 min on hold then told not going to honor emailed advertised price!”

GrabAGun.com 1 star review on 19th July 2022

Posted 1 year ago

“Yeah ordered two dead air sandman flash hiders for 556 ordered on the 10th Friday says 3 to 5 days well here we are 6 the day. I wrote email asking about the order if it'd be shipped today which is the 17th and received a reply, saying it's processing and will be shipped out soon along with being told they are doing 3 to 5 day shipping ok I'm at 6 should be shipped. I then reply saying ok no problem if it doesn't ship today I'll cancel it on my bank card. Received a reply canceling the order lol. If you didn't have the part or can't meet the time hacks you put out shouldn't advertise it adn also shouldn't just jump to cancel someone's order. I NEVER SAID TO CANCEL IT, SO IT SEEMS TO ME THAT THEY KNEW IT WOULDNT SHIP AND CANCELED THE ORDER . HORRIBLE EXPERIENCE”

Posted 1 year ago

“I love grabagun. I have purchased several firearms, rifles, and shotguns. Shipping was quick and the merchandise arrived in perfect condition. I will be purchasing more ammo, guns, and shotguns from grabagun.”

Posted 1 year ago

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GrabAGun.com is rated 2.2 based on 102 reviews