“I ordered a CA compliant pistol (Ruger SR22). The same pistol has 2 SKUs, one specifically for CA compliance, which was not sent. I can certainly appreciate the mistake. I don't appreciate the 15% restocking fee.”
“Their shipping methodology is to put it simply, ridiculous. They use a combo of FedEx and USPS. My package, which is currently sitting at some facility in New Jersey, will more then likely be sitting their for another 5 business days according to the FedEx agent due to the shipping manner they chose to utilize. If that is in fact the case, it will be a full two weeks after I order that I will receive my order. In today's day and age, that is unacceptable.”
“They constantly do switching baits definitely an effort rating in my perspective. I will pass the word around, not to buy anything from these crooks.”
“I've ordered about 10+orders from them and had NO PROBLEM,,,only once was the product description wrong,,,I've purchased 4 pistols and am very satisfied....”
“Took 3 days of saying payment not received and a phone call to grab a gun and credova telling them to cancel it all before they wanted to let my payment go through. Don’t shoot now pay later if you’re going with grab a gun”
“GRAB A GUN IS HANDS DOWN ONE OF THE BEST AND MOST RELIABLE AND AFFORDABLE SITES TO PURCHASE YOUR HARDWARE. HONESTLY, ILL NEVER SHOP ANYWHERE ELSE AGAIN. MORE IMPORTANTLY, THE CS IS GREAT AND THERE TRANSPARENT, IM EXTREMELY GRATEFUL FOR THIS PLATFORM AND SUPPORT TEAM. IF YOU NEED A NEW EMPLOYEE REMOTELY IN FROM COLORADO,IM YOUR GUY.
GRAB$SHOOT$SAVE$WAKE IT HATERS.”
“They are fraudsters and ordered a silencer, they have never really shipped the goods, and they forged information to cheat me of my credit card money.”
“I have spent over $3300.00 with Grab a Gun since January of 2022.
When I recently sent in two orders, five minutes apart, I requested that they combine the two orders and not charge me the $12.00 shipping fee twice. They refused.
For $12.00 (.003586... of what I have spent with them) they refused to be reasonable.
I will send my money to another gun and ammo supplier who values my patronage.
Their (lack of) customer service will cost them a lot of business.”
“I have spent a lot of money with this company. I bought an item that was at a certain price and a week later I got an email telling me the item was at a lower price. I called about them maybe helping with a store credit to make up at least some of the difference but they refused. With the money I’ve spent I would have thought they would want me satisfied. Guess not. They are not the only dealer I can buy from, and they lost my business and word of mouth to friends and family. Beware of poor customer service. And read the reviews on here before buying.”
“I have heard about GrabAGun for years but, until recently had never made a purchase from them. That changed when I was searching for a Ruger SP101 in 327 Fed and saw a great price for that revolver on GrabAGun. I figured what the hell, I'll give them a try. Wow - am I glad I did so! The price was right, ordering was simple, and shipping was super-fast. The revolver was exactly as described, totally "factory fresh". Also, I am using a new local FFL, and they were also complimentary about GrabAGun. I am very happy with my buying experience with GrabAGun, would readily purchase from them again and recommend them highly to anyone.”
“I ordered online an EAA Corp Girsan Witness 2311 10mm 4.25" Barrel 15-Rounds. What I received in the time they gave me was well packaged, everything was as described on the main page. The prices I think have no competition. I never thought that They gave me such a great discount. I particularly recommend this company and will use them often. Grabagun is a legitimate company. I am very satisfied with the service they provided me. I just need to take it to the gun range.”
“Do not use the shoot now pay later. They will charge you double the cost of the item even if you try to pay it off early. I'm paying $2,100.00 for an $1,100.00 rifle.”
“False advertisement Bait And switch
Disruptive business practices.
Cost me $60 in F Fl fees.
To be told that their ad needs to be updated.
Grab a gun is not a good deal. When you consider the extra F Fl fees and the amount of money, it would take to replace the hardware that you are promised in the first place.
I would rather pay extra money and deal with an honest entity.
2 guns in a row, definitely a pattern.”
“I purchased an ATI AR and the day I recieved it I went to the range. It misfired from the first shot! After many attempts with different magazines and ammo it still failed to fire the second round. GrabAGun does not support a faulty weapon and refused an exchange even one day after receiving. I contacted ATI AND it's 4 to 6 weeks to return and recieve back! Never will I purchase from GrabAGun again!”
“Customer service was horrible. Tried to cancel, they shipped anyways. Was promised a return, then Brandon @ Grabagun backed down. Shipped without phone number so FFL did not know who to call.
The whole experience was horrible and I would suggest buying from anyone else.”
“Didn't respond to Chat.
Days later, got an email "response" to my emailed inquiry.
It was dismissive, repeated what I already knew, and did not answer my questions.
The email from GrabAGun was signed by a person who said if I have any further questions to text/call 972 552 7246.
I chose the best of the 5 "Press 1 for whatever" choices, but after 11 or 12 minutes on hold, I hung up.
I wish I had read the previous reviews. I will definitely delete them from my lists of potential suppliers.”
“This was my first experience with Grab a Gun and I have nothing but praise for the price and superb customer service. Gun was shipped quickly and arrived at the FFL much quicker than I anticipated. Special thanks to Landon at GaG for the quick replies to my emails. I would highly recommend them.”
