GrabAGun.com Reviews

Name: GrabAGun.com
Rating: 2.24

2.2 Rating 102 Reviews

30 %

of reviewers recommend GrabAGun.com

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Metrics

2.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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GrabAGun.com 1 star review on 10th October 2022

Joe Getz

GrabAGun.com 1 star review on 19th July 2022

Terry

GrabAGun.com 5 star review on 12th June 2020

David S.

Anonymous

Anonymous // 01/01/2019

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“Ordered Glock 48 OEM magazines on Thursday and the order was at my door 2 days later. Great price and quick shipping! I will be back!!”

Helpful Report

Posted 3 years ago

“5.56 ammo became available on their site. I ordered a 1000 round cannister. They ended up canceling my order and issuing a refund essentially stating they didn't want my business. I think they canceled it so they could raise the price, like they did on the guns that I bought from them. I am also of the opinion it is because I left a less than stellar review about a previous transaction. FYI they have never contacted me to discuss my review. I was very descriptive of the problems I had, but not abusive. Before I posted, I even called in to their store to discuss, but received less than helpful attitude from their personnel. I spent over $2500 with them on 3 gun purchases. Here is their note to me, verbatim. You be the judge: Your order has been canceled due to past interactions. We like to partner with our customers to create a mutually beneficial partnership and based on your actions we would prefer not to continue the relationship. We have canceled your order and issue a full refund. There are only three "actions" I had with them: my order, a phone call, my review post delivery. I can only assume it was in reference to my review. Whoever wrote this obviously didn't like being called out on their poor performance in customer service. Instead of contacting me and working through any issues they may have (past or present) and letting me know in person via a call, they rather childishly canceled my order, using it as a big FU, and placing the blame on me. Caveat Emptor "Buyer Beware".”

Helpful Report

Posted 3 years ago

“My 3rd buy from Grabagun, everyone has been correct and fast, just waiting on my next gun to be in stock.”

Helpful Report

Posted 3 years ago

“After buying several firearms and boxes of ammo from Grab a Gun over the years, My most recent ammunition order was refuses due to the fact that I live in Illinois! I guess this company has decided that since I live in a anti-gun state, I don't deserve to be able to protect myself and my family. I will not do business with a company with such a bigoted company.”

Helpful Report

Posted 3 years ago

“Awesome place with fast shipping and some of the best prices around. Well done guys.”

Helpful Report

Posted 3 years ago

“Terrible services, purchased a $1,000 firearm waited two weeks For them to reach out to let me know they received it I had to contact them first I was never called or emailed they said they had my firearm for over a week smh, so I went to pick my firearm up it was delayed which is understandable so I waited until I was contacted, waited 3 weeks! Contacted them again asking how long will the delay take and asking about refund option & how the process works. I was contacted by email with a closed order and a refund which I never committed to refund, emailed them back they told me the order was closed.. terrible customer services...”

Helpful Report

Posted 3 years ago

“Bought a suppressor from here before covid. During covid, they refused to allow me to go into the store to fill out the forms. I asked if they could let me fill the forms out at home and drop them off, and they refused that too. Today, 5 months later, I came to the store to fill the forms out. 3 employees refused to help me. They said the guy who usually does it was "not here". One of the front desk employees was hostile and rude. I asked for a refund, and they even refused to give me documentation of the refund. They said it would get emailed to me in 20 minutes. Hours later and I still haven't received an email about the refund. I have spent a lot of money here in the past and received good service. I will not go back until the hostile employee apologizes or is terminated. Update: GaG emailed me and said they were going to mail me a refund. They also said that they don't condone racism or bigoted behavior by their employees. I looked through some of the other negative reviews on here and saw that GaG was personally attacking reviewers, and even doxing one individual. Now I know why the employees act hostile in the store. It comes from the top. Buyer beware.”

Helpful Report

Posted 3 years ago

“It's been 10 days since I placed an order for a Timney trigger, I placed another trigger in my shopping cart because I never received an order confirmation, finally 4 days later I did. So I gave them the benefit of the doubt due to CV 19 etc.. ordered two magazines the second trigger was still in the cart, didn't notice. Hit submit. oh no! That was 8pm last night, called 9am in the morning and I get the, " we are sorry we cannot cancel" now I have to pay 15% and a restocking fee. Still haven't even received the first trigger. Thanks alot!!”

Helpful Report

Posted 3 years ago

“Helpful staff and fast shipping”

Helpful Report

Posted 3 years ago

“I ordered a gun in May. No emails, no phone call, no notifications AT ALL! The place that received my gun had NO IDEA who it was for. July 15th now and I have my gun ONLY BECAUSE I called to find out what was going on. DO NOT order from these unprofessional people. There is NO standard for customer service after theY HAVE YOUR MONEY! Buy else where!”

Helpful Report

Posted 3 years ago

“I live in the San Antonio area and just purchased a shotgun from them. I couldn’t find what I wanted locally and they had one. I have done biz with them in the past and they seemed to treat their. Customers pretty well, but this time was pretty poor. When we opened the box at my FFL dealer, we noticed that there were only 2 magazines present instead of the 3 that were supposed to be included. I went ahead and picked up the gun believing that they would do the right thing and get me the missing magazine. No way.... I spoke with a Guy by the name of Christian at GAG. His reply was that they don’t open the boxes when they get firearms in and other than giving me the phone number of the US Distributor for my shotgun I was on my own. He also told me that once I took possession of a firearm from them it was ineligible for return. Hey, I’ve called and emailed the distributor with no reply so far. I’m not holding my breath. I’m a big boy and I’ll live and learn on this one, but watch these guys....they are not at all concerned with the customer.”

Helpful Report

Posted 3 years ago

“Ordered a Panzer Arms BP12. Ordered on a Wednesday. Sent a contact question. Milo answered promptly. They sent it when they said they would. During all this covid mess, they got me the gun from Texas to NC, from time from order to receipt was 6 days. Fast turn around. Completely satisfied with the service and promptness. Good pricing, prompt courteos sevirce, and gun came clean and undamaged. I will definitely do business with them again”

Helpful Report

Posted 3 years ago

“Ordered a Panzer Arms BP12. Ordered on a Wednesday. Sent a contact question. Milo answered promptly. They sent it when they said they would. During all this covid mess, they got me the gun from Texas to NC, from time from order to receipt was 6 days. Fast turn around. Completely satisfied with the service and promptness. The gun was clean and undamaged. The price was good too! I will definitely do business with them again.”

Helpful Report

Posted 3 years ago

“I ordered a magazine for my XDm 45 and not only was the price very fair, handling and shipping were handled in a very timely manner and grabagun even notified me when delivery had been confirmed. I won't hesitate to order from them in the future. Very satisfied.”

Helpful Report

Posted 3 years ago

“My sales representative, Hannah, helped me quickly resolve a problem on my account and get my order back on track. Good products and good prices.”

Helpful Report

Posted 4 years ago

“Hannah was truly excellent!! She not only found the mount for my rifle, but she found a better scope than the one I was going to buy for the same price!! I have nothing but good things to say about Grab A Gun!! Thanks!!”

Helpful Report

Posted 4 years ago

“Amazing customer service, fast shipping and even better prices!”

Helpful Report

Posted 4 years ago

“I ordered the Mossberg 930 Combo Black 12 GA 24" / 28" Barrels 4Rd and an extra Mossberg 93030 930XBL 12 24 FR barrel and a TacStar Magazine Extension total $837.00 and I specifically asked the associate if these barrels were ported and he assured me that they were and said he even matched them through the Mossberg site. Well I received my order and to my disappointment they were not. After calling and speaking to two people one the assistant manager (they said) at Grab a Gun I was basically told "Oh well" there is nothing we can do about it even though it was there mistake on my $837.00 order. The assistant manager wouldn't even offer me any compensation for the mistake on my $837.00 order all he did was say there is nothing I can do and stayed silent and said ok. I would never do businesses with Grab a Gun again and I advise anyone else be not to and if you do be careful on what you order you may not get what you ordered.”

Helpful Report

Posted 4 years ago

“Terrible Customer service. Why don't items come in original packaging?”

Helpful Report

Posted 5 years ago

“Great selection, great prices, love the design of their website, great shipping and service”

Helpful Report

Posted 5 years ago

GrabAGun.com is rated 2.2 based on 102 reviews