GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,377 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,377 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a refreshed phone, received a “b” grade phone. Sent old one in to them and after 3 days of them receiving my phone I’m still waiting on payment “we pay the same day we receive your old device” not really accurate!”

Helpful Report

Posted 3 years ago

“Terrible. The phone arrived riddled with scratches and it was supposed to be renewed. And the speaker and possibly the microphone is in bad condition as the sound muffs at a high volume”

Helpful Report

Posted 3 years ago

“i ordered an iphone xr on friday expecting next day delivery and its tuesday and it still hasnt arrived. the delivery is very long.”

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Posted 3 years ago

“The charger provided was broken, packaging was awful and it came with no papers whatsoever.”

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Posted 3 years ago

“Please contact me ASAP my phone has arrived faulty and needs returning or replacing”

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Posted 3 years ago

“Was not expecting as many scratches .... it’s mostly all the screen :(”

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Posted 3 years ago

“iPad delivered on time. But iPhone charger provided, not iPad. Had to fork out extra for an iPad charger as it charged very slowly on the phone charger. Complained to Grademobile but only got a generic 'Post it back for a refund' email.”

Helpful Report

Posted 3 years ago

“Customer service are quick to answer an email. Not necessarily with a solution. And go quiet when you chase them Phone purchased less than a month ago has crashed and does not keep its charge. Trying to fob me off with a repair or an exchange even though I am within my 30 days for a refund. I was also a bit disappointed as the phone did not come in an Apple box and the charging plug supplied is not Apple and I did not receive a USB cable and when chased was told one would be sent but I never received it. No-one answers the phone at any time and although they say customer service is open until 6pm it's actually 5pm. One of those companies that seem like they are really helpful and proactive. But actually aren't. More stress than it's worth.”

Helpful Report

Posted 3 years ago

“Fast delivery but I ordered an S9 plus but received a normal S9 although they did say send it by and they'll look into it. But I couldn't be arsed with the whole rigmarole of sending it back due to the fact I needed a mobile for work.”

Helpful Report

Posted 3 years ago

“I bought an iPhone XR A- minus condition and out of the box I noticed little flaws to the human eye but as I started to use the phone the first flaw that I noticed was the top left display was not intact with the rest of the phone as the waterproof seal was not applied even though this phone was supposedly gone through a fully inspection, and if I didn’t know about this, it could of later lead to later water damages do the phone. The second flaw that I noticed was the fact that the battery was in service mode and that the battery health was not showing up, this is because either the battery was replaced unprofessionally with out a jc device to code the new battery from the last one or the battery could be a non-apple battery, this is a pain as I keep on getting notifications about a ‘important battery message’. The third flaw that I noticed was that the back panel has been replaced, which I was not surprised of but the adhesive for the new back panel was not applied all over, therefore could cause water to easily enter the device, also the back panel was slightly not inline with the frame as there is a millimetre gap at the Back bottom left of the edge phone where the glass doesn’t meet the edge of the frame. The fourth and last flaw of this ‘A- grade iPhone XR’ is that there is visible dust underneath the camera lens which could of been cause by the lack of profession to put a waterproof seal for the screen and frame or the lack of adhesive for the back panel.”

Helpful Report

Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,377 reviews