GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,375 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,375 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice amazing”

Helpful Report

Posted 1 year ago

“Great delivery, as it’s so quickly. Only thing is thee screen is not working properly and when I press on a letter, it doubles up and write randomm things. Mqybe you should leet the clients know”

Helpful Report

Posted 1 year ago

Hi XXX, Thank you so much for your positive feedback! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“It was amazing the phones feels so brand new positive”

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Posted 1 year ago

Hi, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Great service and reliability”

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Posted 1 year ago

Hi Nana, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“The only thing I wasn’t happy about was it took 3 days to get to me I thought it was next day delivery”

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Posted 1 year ago

Hi Susan, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Overall pleased with the phone. Would have been ‘Excellent’ had it not been for the screen proctor which was covering the camera which made the camera appear dark”

Helpful Report

Posted 1 year ago

Hi Simone, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Good service and fast postage”

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Posted 1 year ago

Hi Shaun, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Good refurbed unit. Would have liked a higher battery % but I now its not guaranteed. Got my last iPhone from here and it’s still great.”

Helpful Report

Posted 1 year ago

Hi James, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Very happy with phone in end but had problems getting there order one phone then was out stock offered complementary upgrade from 128gb to 256gb for this but still no phone in stock so paid extra to go from a 11 to 12 but only got 64gb and no offer of the compensation again for the first order so for that bit very poor Should of offered me discount or money back which I would done being a business owner my self”

Helpful Report

Posted 1 year ago

“I got the iPhone 11 64gb excellent condition from Grade mobile delivery was superb. Battery health was 90 overall the phone was looking new tiny dot like scratches but not noticeable from afar. The only problem I’ve got so far is Face ID not working.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Hi everything perfect except the colour I thought it was baby blue but it’s fine”

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Posted 1 year ago

“Very clean IPhone 11.”

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Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“The phone arrived on time and early on the day! In a refurbished condition but looks even better! Looks and feels like a new iPhone completely and for half the price of the RRP you can’t complain”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I ordered a refurbished iPhone 11 pro max. I expected to have 100% battery life but it came with 87%, so a little disappointed for this. Everything else was perfect, quick delivery and the iPhone in very good state.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 1 year ago

“Very happy with my phone and the price”

Helpful Report

Posted 2 years ago

Hi Jessica, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“My daughter is lovely her phone”

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Posted 2 years ago

Hi Jesue, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I'm satisfied 😊”

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Posted 2 years ago

Hi Hamdi, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent service from ordering to receiving my apple smart watch, I got a grade B and although I knew it would come with usual wear and tear it was a bit too much, so unfortunately I will be returning it. Have purchased iPhones in the last year and they were in fantastic condition.”

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Posted 2 years ago

“Arrived on time and it was in perfect condition. Unfortunately still had a Grade Mobile account on it which I had to remove, hence only 4 stars.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and you have our sincerest apologies for any inconvenience caused. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Had the phone within a couple of days Looks in good condition even though it is a refurbished phone I’m sure the daughter will love it for Christmas definitely going to buy another thanks”

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Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,375 reviews