GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.49

4.5 Rating 2,396 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

Write Your review

Tell us how GRADE MOBILE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A common theme with this company if you want to sell a phone is a headline figure that draws you in - in my case up to £136 for a Samsung Galaxy S22. The response once they've examined the phone is to exaggerate minor imperfections in order to justify a much lower offer (£65 in my case, so less than half the headline offer). I've previously used Back Market to trade in a phone and always received the quoted amount. I won't be using Grade Mobile again.”

Helpful Report

Posted 1 week ago

“my son was really excited but the battery was dead, there was someone else's sim card in it and I saying not an iPhone display”

Helpful Report

Posted 4 years ago

“Overall my daughter is happy with her phone although it took slightly longer than anticipated ! But it arrived and we’re happy.”

Helpful Report

Posted 4 years ago

“It would be good to know what is actually wrong with the phone as there was a lot of scratches to the screen”

Helpful Report

Posted 4 years ago

Hello Aimee, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 4 years ago

“The phone is in good condition and came with a charger and plug which is good. The only thing that was disappointing was that it says next day delivery but it took 2 days to come. So if it’s not ‘next day delivery’ don’t put it, we waiting in all day as it said it was on the way then didn’t turn up until the 2nd day.”

Helpful Report

Posted 4 years ago

“I thought the site was great when I looked at It and read the reviews however I was left disappointed when I ordered a renewed phone and it came with scratches on the camera and a big chip missing out the corner and also still had somebody else's sim card still inside”

Helpful Report

Posted 4 years ago

“hello, the glass of my watch is scratched and there was no delivery the next day. The product I bought on Saturday was delivered on Tuesday.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 4 years ago

“Excellent service & phone 5 star”

Helpful Report

Posted 4 years ago

“Delivery was quick and the watch received was in pristine condition for a refurbished item but, unfortunately the item received was not the one ordered. However, a reply to my email was received by return and a solution found and I am, hopefully awaiting the correct item in the same immaculate condition soon. So, apart from a blip I am hopeful of a successful purchase. Then my score will higher.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused, but I am glad to see that you were able to find a resolution, and can see a replacement device has been dispatched. Best, GRADE MOBILE Customer Support Team

Posted 4 years ago

“It's comes on time the phone is ok apart of a lots of scratches.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 4 years ago

“perfect”

Helpful Report

Posted 4 years ago

Hi Zabihullah, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 4 years ago

“Not exactly the renewed I was hoping for. More visible signs of use than expected and a lower battery health than expected also”

Helpful Report

Posted 4 years ago

Hello Tommy, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 4 years ago

“Iphone x grade b came in acceptable condition with scratches on the sides but no big deal. Although i was disappointed the phone came with a yellow tint replacement screen not the orginal apple factory screen. This was the let down for me. But phone works fine on day 2 of use.”

Helpful Report

Posted 4 years ago

“Can’t review properly as I’ve not actually received the phone as of 19/12 and it was due on 17/12, no further updates from Royal Mail other than it’s in transit and they’ll redeliver to my neighbour if not in. I’m very surprised that this is the chosen method of delivery service considering that it’s expensive phones that are being sent out and Royal Mail are really unreliable at this moment in time. Hoping that this actually does turn up as the previous 2 phones I’ve had from yourselves over the last 18 months have always arrived on time and without any issues.”

Helpful Report

Posted 4 years ago

“Website says next working day delivery? I waited 4 days. Your site also says watch comes fully boxed which I perceived as with an iwatch box (as this is a Xmas present for my daughter) only to receive it in a brown box wrapped in safety wrapping. Disappointed”

Helpful Report

Posted 4 years ago

“Delivery was very slow even though it was 24hr tracked”

Helpful Report

Posted 4 years ago

“I am annoyed as I payed 237 pound for an iPhone XR for my daughter for xmas and although it stated there may be some scratches I wasn’t expecting the whole back of the phone to be covered in them !”

Helpful Report

Posted 4 years ago

Hi Natalie, Thank you so much for taking the time to give us your feedback on your experience! We have emailed you regarding your experience so that we can try to resolve your issue via a replacement device or other alternative options. We are always here to help if you need any further assistance. sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 4 years ago

“Received phone more like a poor than a good and speakers were filled with dirt and dust so could hear much”

Helpful Report

Posted 4 years ago

“Charger doesn’t work Charges very slow over 24hr for 100%”

Helpful Report

Posted 5 years ago

“I purchased a phone and within a week I had to get the screen replaced as it was faulty”

Helpful Report

Posted 5 years ago

GRADE MOBILE is rated 4.5 based on 2,396 reviews