GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,375 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,375 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! Do not use! Tried calling them for 4 days still with no answer regarding my phone. Gave me £40 less than the lowest they would offer online. Terrible service and terrible company! False advertising!”

Helpful Report

Posted 3 years ago

“DO NOT SELL YOUR MOBILE TO THIS COMPANY! I sent this company my mobile for them to quote me £100 less. I rejected this offer and asked them to send back. 3 emails to then to chase and a week later and I have still not had any communication from them. I have also tried calling, but nobody ever answers due to “high call volume” and are disconnected. Beginning to think this company is a scam, and will be calling police if phone not returned this week.”

Helpful Report

Posted 3 years ago

“I bought an iPhone XR A- minus condition and out of the box I noticed little flaws to the human eye but as I started to use the phone the first flaw that I noticed was the top left display was not intact with the rest of the phone as the waterproof seal was not applied even though this phone was supposedly gone through a fully inspection, and if I didn’t know about this, it could of later lead to later water damages do the phone. The second flaw that I noticed was the fact that the battery was in service mode and that the battery health was not showing up, this is because either the battery was replaced unprofessionally with out a jc device to code the new battery from the last one or the battery could be a non-apple battery, this is a pain as I keep on getting notifications about a ‘important battery message’. The third flaw that I noticed was that the back panel has been replaced, which I was not surprised of but the adhesive for the new back panel was not applied all over, therefore could cause water to easily enter the device, also the back panel was slightly not inline with the frame as there is a millimetre gap at the Back bottom left of the edge phone where the glass doesn’t meet the edge of the frame. The fourth and last flaw of this ‘A- grade iPhone XR’ is that there is visible dust underneath the camera lens which could of been cause by the lack of profession to put a waterproof seal for the screen and frame or the lack of adhesive for the back panel.”

Helpful Report

Posted 4 years ago

“Absolutely fantastic. I placed my order at 3 in the morning on Friday, at 10am I received a text that the phone's already been shipped, and Saturday early morning it was at my door. Surreal. Phone is indistinguishable from new, everything works perfectly so far. Battery 100%.”

Helpful Report

Posted 4 years ago

“Have emailed and called multiple times and had no response! I ordered an iPhone XR that was graded B, it’s arrived and there are dark green patches under the screen which I’ve been told my several phone people that that is not good and the screen is on his way out! This phone cost me £300 and as a single parent I’m now having to stress and not be able to use it due to the risk of me worrying about the screen! I’ve bought multiple phones from these people but this is the worst phone I’ve had and yet graded the best?!”

Helpful Report

Posted 3 years ago

“THIS COMPANY IS A SCAM!!!!!!!!!! They have taken my handset and after offering me an absolutely appalling price for it, they are now failing to return the handset back to me. This is THEFT! DO NOT USE THEM.”

Helpful Report

Posted 3 years ago

“Do not use this company they do not pay you even though you’ve sent them your device. Go to a reputable company or risk being scammed”

Helpful Report

Posted 3 years ago

“They have basically stolen my phone! No communication and when you do email them they just send you an automated email back all the time, they say trade in phone and money same day! Do not promote this if you can do it, they’ve had my phone 2 weeks now and no contact I’ve emailed and phoned (no answer)! I will be continuing to phone and email until I get my money or my phone back (which I’ll probably get neither) stay away!!!”

Helpful Report

Posted 3 years ago

“The quality of phones they offer is very good, and they offer very reasonable prices for any device you wish to re-sell.”

Helpful Report

Posted 3 years ago

“Sent my used phone nearly 3 weeks ago and have been chasing ever since. After assurances that they would pay ‘the day after they received the phone’ I thought, well why not. Anyway, 2 weeks on, they offered me two thirds of the initial offer for a one year old phone. I asked for it to be returned ASAP and, well that was a week ago and the Royal Mail tracking number they gave me says that Royal Mail still haven’t received the phone... Maybe they are inundated with phones and I’m sure they’re affected by Covid but if that is the case, change what it says on your website and in your communication. Maybe the phones they sell are great but when it comes to selling your old phone, based on my experience, I would use someone else. Fingers crossed that I eventually get my phone back...”

Helpful Report

Posted 3 years ago

“Never ordered from these people but they are truly professional when it comes to running their social media thingy on instagram. So if I ever need a piece of tech quickly in the future I will know where to come 😁”

Helpful Report

Posted 3 years ago

“Nice company, excellent comms, great to deal with and top of the range products as a decent competitive price”

Helpful Report

Posted 3 years ago

“For the past two days I have rang your company to find out about my refund I have tried to contact you over 30 times I’ve been connected and then I’ve been cut off and said I’ve got to email. This is not acceptable you’re not replying to my emails and I haven’t had a refund I’m going to take it further to trading standards and contact my bank and contact layby and hopefully they will remove you as a customer”

Helpful Report

Posted 3 years ago

“Fraudulent company They have had my mobile for 2 weeks and still no contact about my payment. - should of been 24-48hrs easy money transfer but this is not the case. The only way of contact with them would be through email as they do not answer the telephone but when you do email them they will automatically send you a generic reply saying because of Covid it will take them between 24 to 48 hours to process the transaction however this is completely untrue As I am still waiting two weeks later to receive my money If I had the option I would give this company 5 piles of human waste instead of 1 star. Absolutely disgusted that they have stolen my phone, Fraudulent, theft, They do not deserve to be a registered company. I hope people read this message and do not send their phone to this company!”

Helpful Report

Posted 3 years ago

“Great service. Super fast delivery! Phone is great!”

Helpful Report

Posted 3 years ago

“DONT DO IT!! THEY ARE SCAMMERS! Read all the latest reviews!! All the same and happened to me! Sent them an immaculate iPhone XR, after over 2 weeks of chasing they came back with a revised quote of over £100 less claiming "battery issues" (hmmmm I see a common theme) never had a problem with the battery! and claims of deep scratches to the screen! I sent photos of my immaculate device on postage, they the replied saying actually the scratches are on the back glass... also a lie! so I sent the pictures of the back of the phone (immaculate) and no reply! Still waiting for my phone to be returned! AVOID THIS SCAM!!”

Helpful Report

Posted 3 years ago

“Thieves! Tried to make out my handset was below their own grading criteria! Will not contact me to discuss, return my handset or pay the correct amount! Avoid! Absolute crooks!”

Helpful Report

Posted 3 years ago

“I am absolutely appalled. I sent my device in for valuation, the next thing i know is that they are keeping my phone ans paying me only 16 pound for my s9 which is in good condition. I asked for the phone back where they said NO. I asked then for a phone number multiple times just to be ignored. I am now seeking legal advice. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

“They have my phone and will not respond to any emails or social media posts/messages. Their phone line cuts off. GRADE MOBILE ARE SCAMMERS!”

Helpful Report

Posted 3 years ago

“Sent off my iPhone XS Max over two weeks ago and still awaiting payment. Was originally quoted £400 and then received an email stating they had taken money off due to the battery not working. This is completely untrue as the battery health had been tested prior to being sent off. Either way I still haven’t received a payment despite me sending numerous emails. I’m starting to feel scammed. It was an excellent condition phone I sent off and could have sold it myself with a lot less hassle and probably for a lot more money. My advice would be to not go through this company if you want to sell your phone I know I wish I didn’t. Still no payment over two weeks later don’t believe the ‘same day payment’ it’s balls.”

Helpful Report

Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,375 reviews